Northside Lexus - Service Center

Dorothy Sausley - great service rep Each time I go in for scheduled maintenance, Dorothy Sausley takes care of everything. The loaner car is ready, the paperwork is waiting and everythi Each time I go in for scheduled maintenance, Dorothy Sausley takes care of everything. The loaner car is ready, the paperwork is waiting and everything works like clock work. She keeps me informed if there is anything outside of what was scheduled and always returns calls promptly. I love Lexus Dealership and Dorothy is one of the reasons why. More

4 Stars Service My service advisor, Jeff and his team of technician - Tee Dinh are great guys. They are very professional and courteous. I would definitely recommend My service advisor, Jeff and his team of technician - Tee Dinh are great guys. They are very professional and courteous. I would definitely recommend them. More

I have always been pleased with the dealership. Everyone is very friendly and helpful. The dealership has a very good atmosphere. Always the same, good experience. is very friendly and helpful. The dealership has a very good atmosphere. Always the same, good experience. More

This is the last survey I will fill out. I do not mind rating the service but really do not like or have the time to write a story for you. It was a simple service (oil change). Please remove me from fut rating the service but really do not like or have the time to write a story for you. It was a simple service (oil change). Please remove me from future rating emails regarding the service as I will not respond! More

All went according to plan. Timely service, friendly staff. Just 10,000 mile service checkup but all went well and everyone was helpful. Coffee was even good. staff. Just 10,000 mile service checkup but all went well and everyone was helpful. Coffee was even good. More

Liz is great to work with. She went over the items highlighted in the inspection report and emphasized the things that needed to be taken care of in the near future and those items that could reasonab highlighted in the inspection report and emphasized the things that needed to be taken care of in the near future and those items that could reasonably be postponed. She laid out the cost of each item highlighted, and since the work was going to take the majority of the day, she set me up with a loaner car. The work was completed when promised and my car was returned freshly washed and for the cost estimated. I was a happy camper. More

I came to Northside Lexus because of my service rep Dorothy. She has been my rep. for many years. I can trust what she says and she knows my car. Northside Lexus has a great waiting area and many f Dorothy. She has been my rep. for many years. I can trust what she says and she knows my car. Northside Lexus has a great waiting area and many friendly staff persons working at the fron t desk. Even thought my Lexus is an older model, I feel it was handled with the gentleness of the newer models being serviced. More

Everything was great except the car wash. One side was not really washed. Will check next time on both sides before leaving the area. Love the care and personal attention you all give. not really washed. Will check next time on both sides before leaving the area. Love the care and personal attention you all give. More

I am so thankful for my service (Anita Buckmaster) advisor. She is the best and knows how to communicate in a professional manner. Please keep her on-board. advisor. She is the best and knows how to communicate in a professional manner. Please keep her on-board. More

Roxie was friendly throughout, understood the issues I gave her, and had the work done promptly. Followed up with explanation of work done and remaining issues that were recommended for observation. gave her, and had the work done promptly. Followed up with explanation of work done and remaining issues that were recommended for observation. More