Northside Lexus - Service Center

I purchased a Lexus NX 350-H in May 2022" from Northside Lexus. Upon purchase the salesman stated that Northside will pickup any Lexus that was purchased from Northside within 150 miles when service was due Lexus. Upon purchase the salesman stated that Northside will pickup any Lexus that was purchased from Northside within 150 miles when service was due. I live about 101 miles from this dealership and I was astonished that they would do this. I clearly had to ask the salesman if this was true. He assured me it was. Not only was I happy with purchase, knowing the prices were inflated at that time, but I was ecstatic that Northside would come pickup my Lexus within 150 miles radius when service was due. Well, unfortunately I came to find out that was not true. I called Northside to schedule my service, being my Lexus is reaching 10k miles. I called 281-569-3300 and the operator stated someone from service would call me back to schedule. That was September 7th. Nobody called me back, so I called September 8th and the operator transferred me to service. I can not remember the lady name, but I was connected to her. I told her that no one called me back Thursday, and she promptly told me that she did call me back to let me know that Northside Lexus will not travel to me and that I would have to bring the Lexus to the dealer for service. I asked why did she not leave a voicemail, which she did not reply. She then began to tell me again that they will not pickup my Lexus for service. I told her that when I purchased this Lexus that I was told that Northside Lexus will travel within 150 miles to pickup for service. The service lady told me that was incorrect. Then I asked her why would the salesman's tell me that? Not only once but he reiterated to me that they would, because I was astonished. She then asked me the name of the salesman's that sold me the Lexus. I told her I could not remember the name off the top of my mind being it was over a year ago. I did take my Lexus to get serviced at 5k miles May 2023’ and the service gentleman did reiterate that they would pickup within 150 miles. I actually thought that my Lexus was up for a oil change at 5k miles, but the serviceman stated that it was not due till 10k miles. So I made it a point to ask again about the 150 mile radius. Y'all need to train your employees to not lie to sweeten the deal. I was literally told by the salesman that y'all would pickup the Lexus when service comes up within 150 miles. I knew it was too good to be true, but when one spends this kind of money on these vehicles, please do not lie. Also, this review is based off the phone call that I made to Northside Lexus. I will have to take my Lexus for service whenever I am able to take off from work, being I live 100 miles from Northside Lexus. More

Northside Lexus has wonderful customer service. Daniel is my service advisor and he is very professional Daniel is my service advisor and he is very professional More

5 Chad was excellent to work with He helped us navigate through insurance snags It was so easy to return the rent car at the time I picked up my vehicle through insurance snags It was so easy to return the rent car at the time I picked up my vehicle More

Analy was very nice and help me understand my service Analy was very nice and help me understand my service and help me fix the problem that I was having with my car dashboard message Analy was very nice and help me understand my service and help me fix the problem that I was having with my car dashboard message More

Efficient, good communication and coordination with insurance company N n n n n n n n insurance company N n n n n n n n More

Exceptional customer service from each person I spoke with. We did not have a scheduled app but Fanessa Lacy was exceptional in getting me up to date on my service needs. I enjoy and feel very welcome in with. We did not have a scheduled app but Fanessa Lacy was exceptional in getting me up to date on my service needs. I enjoy and feel very welcome in the service department and not to mention I love the coffee machine!😊 More

Very professional Service was faster than expected My service advisor was very professional and affable service advisor was very professional and affable More

Always provides excellent customer service Very accommodating to my requests and helpful advice I'm satisfied accommodating to my requests and helpful advice I'm satisfied More

Friendly Professional Everyone was friendly and professional - service was great Dealership was very clean professional - service was great Dealership was very clean More

All good. They patched a chip on my windshield but the plastic finish part (idk what it's called) beside it is loose. Now I have to go back to fix it They patched a chip on my windshield but the plastic finish part (idk what it's called) beside it is loose. Now I have to go back to fix it More