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Northside Lexus - Service Center

Spring , TX

4.5
505 Reviews

505 Reviews of Northside Lexus - Service Center

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April 01, 2025

Hunter is extremely knowledgeable, very friendly, and very patient. He also has a great sense of humor and knows his Lexus products. More

by mary.f.cormier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Townsend
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter McRight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Northside Lexus responded

Mary, we're delighted to hear that Hunter provided such a knowledgeable and friendly experience at Northside Lexus. Thank you for sharing your positive feedback, and we hope you're enjoying your vehicle!

March 27, 2025

I yes my name is Joan Nylund. I came into the northside dealership this afternoon and had an appointment to have the work done and he did not know how to work all the automatic th More

by Stansjewel
Recommend Dealer
Yes
Employees Worked With
Hunter McRight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Northside Lexus responded

Joan, we're delighted to hear that Hunter provided such knowledgeable and patient assistance during your visit to Northside Lexus. We appreciate your kind words and look forward to welcoming you back when you're ready for a new car!

March 27, 2025

Yes, I went into Northside dealership today and was looking at a new NX. What are they called NX once 250s anyhow dealt with Hunter he showed me the technology that these cars have is unbelievable. He More

by Judy murray
Recommend Dealer
Yes
Employees Worked With
Hunter McRight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Northside Lexus responded

Judy, we're delighted to hear that Hunter provided you with such a positive experience at Northside Lexus. It's great to know you appreciated the technology and our clean dealership environment. We look forward to welcoming you back soon!

January 13, 2025

Very clean and very comfortable atmosphere at all times. Love this place!! Every person in this lovely dealership and service areas are so professional and friendly and welcoming! Amen. More

by Pharmacist Brackins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cullingford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Pharmacist Brackins responded

Awesomeness in service by Mr. West helping us to get into our vehicle!

Jan 14, 2025 -

Northside Lexus responded

We're delighted to hear that you enjoyed the clean and comfortable atmosphere at Northside Lexus! Our team takes pride in providing a professional, friendly, and welcoming environment. Thank you for your kind words!

December 06, 2024

Thank you Michael Gauan for your professionalism while servicing my 2024 Lexus ES-350. Northside is fortunate to have you on their team. More

by mdm47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Northside Lexus responded

We're delighted to hear that Michael provided such professional service during your visit at Northside Lexus. Thank you for recognizing his efforts, and we appreciate your support!

December 04, 2024

Bought a used Lexus from my neighbor, she had high praise for Northside Lexus. First time owning this brand. Took it in for the 20,000 mile check and the service from initial call to picking it up was superb More

by Mike Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Northside Lexus responded

Mike, welcome to the Lexus family! We're delighted to hear that TJ and our Northside Lexus team provided you with outstanding service. Enjoy your new ride, and thank you for sharing your experience!

October 10, 2024

I think Northside Lexus dealership is great and very welcoming when you arrived to the dealership. More

by AMANDA_SPIVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thiam Oum
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Breaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keyla Valesquez
Oct 10, 2024 -

Northside Lexus responded

We are so happy that our Northside Lexus team delivered an excellent experience. Thank you, Amanda!

July 19, 2024

Outstanding individual with much integrity Willing to go the extra mile I have leased three Lexus ES 350 vehicles from Doug I plan to lease my fourth in December 2024 with Doug! More

by ocapps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Tosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Townsend
Jul 19, 2024 -

Northside Lexus responded

Thank you for your loyalty and kind words about Doug! We're delighted to hear that Northside Lexus has consistently met your expectations. Looking forward to assisting with your fourth lease in December!

December 08, 2023

I sent a question to Melissa and she was able to not only answer it but give me an alternative around the Siri issue. That lady is invaluable! More

by vmurdoch
Recommend Dealer
Yes
Employees Worked With
Melissa O'Connell
Dec 08, 2023 -

Northside Lexus responded

Thanks for the shout-out! We're glad to know Melissa was able to assist you with your query at Northside Lexus. She's indeed a valuable part of our team!

December 01, 2023

So, took my car in for 10,000 service and it was terrible it took 4 hours. My rear kick sensor only works 15 % of the time; they told me it showed normal. My miles to empty says zero when I have 3 gallo More

by wcroswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Northside Lexus responded

I'm sorry to hear about your recent service experience and the extended wait time you encountered. It's important that our customers feel confident in the work we do and it sounds like there were some communication and service mishaps. I'd appreciate the opportunity to discuss this further with you and assist you in the best way that we can. Would you please reach out at your earliest convenience so we can address these issues directly? Thank you, Rob Ochoa - Fixed Operations Director - 281-569-3481

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