Northside Honda - Service Center

I recently bought a 2011 Oddysy, and had a problem with the tailgate. I should have taken it to where I bought it (Benson), but instead I took it to the dealer closest to where I live. I had made a Satur the tailgate. I should have taken it to where I bought it (Benson), but instead I took it to the dealer closest to where I live. I had made a Saturday appointment for 9:00am, but when I arrived, they had no record of it. I waited there for nearly 8 hours before they finally told me that they would have to order a part. I was not happy at all, but all I could do was schedule another appointment for the following Saturday. When I arrive at 7:30am the next Saturday for an 8:00am appointment, they told me that the computers were down, so they wouldn't be able to check me in, tell me if the part was in, or even begin to look at the repair. They suggested I wait until the system came back up. They said I could leave it with them until the following Monday, but that they couldn't guarantee it would be ready then. I live about 30 minutes away from this dealer, so I asked if I could get a loaner or a rental since this was their mistake. They refused, so I told them that I would just have to go to another dealer. They told me that since the repair was under warranty, and I had started the claim with them, I would not be able to transfer the service to any other dealer. So, I sat back down and waited. At noon, there was no progress to get the system back up, and no attempt as far as I could tell. I finally left fuming, and called Benson. Then I called Benson and talked to Cory. I explained what the other dealer had put me through, and he said he thought he could take care of the problem. He just asked me to fax him a copy of the report from the other dealer. He called me back within a few days to tell me that he would take care of getting the part transferred from the other dealer to Benson. He scheduled the repair for the following Saturday at 8:00am. When I arrived, Cory immediately came out to get the keys from me. Judging from the large number of people that were already in the waiting room when I arrived, I figured I was in for a long wait. I was completely wrong, though. Everyone that was already there, including me, was out the door in under 2 hours. Everyone there seemed to know what they were doing and were gettin gthings done. Incredible service. Thanks! More

I took my Honda Pilot in to get the rear window fixed. It would not roll up. The gentleman who helped me was wonderful. He explained the repair and the cost and what my insurance would cover. I thought It would not roll up. The gentleman who helped me was wonderful. He explained the repair and the cost and what my insurance would cover. I thought the price was fair for the repair. I would definitely go back to Benson. More

CRV is 6 months old. 1. Tire had a nail in it. Asked CRV is 6 months old. 1. Tire had a nail in it. Asked Service Rep to repair tire that had a nail in it. Rep said they rotated tires but left nail i CRV is 6 months old. 1. Tire had a nail in it. Asked Service Rep to repair tire that had a nail in it. Rep said they rotated tires but left nail in tire because at this time "the tire held pressure." 2. Left car at airport for six days. Battery died. I was told that Honda's cannot sit for an extended period of time because there are "many things running in the back ground." So.....we need to hire a car sitter when we go on vacation? 3. Service manager (Richard Barrett) had a terrible attitude: Had only been there two weeks couldn't be expected to know what was going on, did not have customer comment cards, had many excuses: absolutely rotten customer service. 4. if the service manager (Richard Barrett) was unable to provide basic information, perhaps he should not be the manager and should be trained before he talks to customers. Sadly, this in my first Honda. Perhaps my last. More

Very good explanation of repairs. Good communications and car was actually repaired a day earlier than I expected. Repair was under warranty so the price was good. It did take 30 minutes for a rental c and car was actually repaired a day earlier than I expected. Repair was under warranty so the price was good. It did take 30 minutes for a rental car to arrive so that was the only negative in this other wise great service and communication. More

I have been a faithfull customer at Benson Honda for tha past 10 plus years. They have always given me better deals than any other dealership that I have visited in San Antoniowhen I was shopping for a new past 10 plus years. They have always given me better deals than any other dealership that I have visited in San Antoniowhen I was shopping for a new car. Honda is an outstanding and reliable vehicle having owned 4 or 5 in the past 20 years. Benson honda service department is great when Rob was at the front desk a few years back he always treated me with the highest respect and was very knowledgable on all makes and models of Honda I would like to thank him also as he has trained his young staff members well in the sevice department to carry on the high quality of professionalism that Benson Honda has. More

Took my 09 Accord in for a noise when I drove. They worked with my schedule and returned the vehicle to me every evening for several days until the problem could be diagnosed and correct. It took sever worked with my schedule and returned the vehicle to me every evening for several days until the problem could be diagnosed and correct. It took several days to correct the problem because America Honda could not diagnose the issue and the guys a Benson did not stop looking until the problem was corrected. More

I had a great experience when I took my Honda in for service. Rob really helped me out and he was great! I needed my tires rotated and balanced, an inspection sticker and my valves cleaned. It was all service. Rob really helped me out and he was great! I needed my tires rotated and balanced, an inspection sticker and my valves cleaned. It was all done in half a day! I was back on the road the same afternoon. I will come back again and again. More

Randy was extraordinarily professional, courteous and polite and explained thoroughly how the problem with my car would be looked at and dealt with. He also took the time to listen to me explain what I polite and explained thoroughly how the problem with my car would be looked at and dealt with. He also took the time to listen to me explain what I was experiencing with my car so that he could collect as many facts as possible. Great service and terrific professionalism! More

Though I live in San Antonio, I purchased a 2001 Honda Odyssey van in October 2000 from a Honda dealership in Houston, TX. I have been taking the Odyssey to Benson Honda for service since its purchase da Odyssey van in October 2000 from a Honda dealership in Houston, TX. I have been taking the Odyssey to Benson Honda for service since its purchase date, and even though the vehicle was not purchased from Benson Honda, I have always received excellent service. The service team has always been helpful and informative. More

Early one Saturday morning I took my car to Benson Honda because the window in my car would not close. I did not have an appointment and they were able to fit me in. I received excellent service from Rick. because the window in my car would not close. I did not have an appointment and they were able to fit me in. I received excellent service from Rick. Rick scheduled my service and explained everything very thoroughly. I was relived to know my car would be ready to drive the same day. A friend recommended Benson Honda to me and I highly recommend this service department to anyone owning a Honda. More