Northside Honda - Service Center

Since 2007, I have been with Benson Honda. I purchased my son's vehicle there and chose (for whatever reason) to have my wife's 2009 Accord service at the same location. Fifty percent of my service experi my son's vehicle there and chose (for whatever reason) to have my wife's 2009 Accord service at the same location. Fifty percent of my service experiences have been totally unacceptable. My dissatisfaction ranges from poor service from the shuttle driver to excessive repair time ( minor service) with an appointment, to out right poor advisement and absolutely no appreciation for a customers time. After at least four unexpected experiences I have decided to service my vehicle elsewhere! More

My new Honda had a noise and the service department diagnosed the problem immediately. Kent Thompson was my service advisor and he was wonderful. Not only was Kent knowledgeable, but was very caring! I diagnosed the problem immediately. Kent Thompson was my service advisor and he was wonderful. Not only was Kent knowledgeable, but was very caring! I would recommend this dealership to anyone for their outstanding job! More

I got my oil changed at Benson regularly because it was close to work. Every visit, they seriously recommended something be replaced.. I am not exaggurating.. it was every visit. and when I had a concern close to work. Every visit, they seriously recommended something be replaced.. I am not exaggurating.. it was every visit. and when I had a concern about a recall problem, they did not answer my e-mail inquiries, or call back when they said they would. Although I loved my Accord, I am happy I got rid of it and bought a Mazda.. just because I am not tempted to go back to Benson for service.. simply because of its convenient location in relation to my office. More

We foolishly took our vehicle to Benson Honda when we experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. As usual, their prices are outrageous and agreed upon discounts were not honored. More

worst experience ever. purchased a used car that was given the ok by jeff. weeks later i had to take it in for repairs. took my car for the repairs and talked to the service manger bud king. I was refer given the ok by jeff. weeks later i had to take it in for repairs. took my car for the repairs and talked to the service manger bud king. I was refered to walter the first time.but problem continued. then I got audi and the problem continued. my car was not fixed and I had to take it to a different shop after I had already spent a lot of money for repairs on my vehicle. I was scammed out of a lot of money. when I called them I recieved nothing but rudeness from these people.I would never recommened this dealership for repairs. More

I HAVE A 1993 HONDA DEL SOL, AND MY POWER WINDOW MOTOR & REGULATOR ON THE DRIVER'S SIDE NEEDED REPLACING..KENT MADE GETTING THE PROBLEM FIXED FLAWLESS, BY GETTING THE PART AND HAVING THE SERVICE TEAM MAKI & REGULATOR ON THE DRIVER'S SIDE NEEDED REPLACING..KENT MADE GETTING THE PROBLEM FIXED FLAWLESS, BY GETTING THE PART AND HAVING THE SERVICE TEAM MAKING IT AS GOOD AS NEW...HE ALSO REPLACED THE "O"RING ON MY DISTRIBUTOR, CHANED MY VALVE COVER GASKETS, AND FLUSHED MY COOLING SYSTEM.. THE CAR IS PERFORMING SO MUCH BETTER NOW...KENT HAS ALWAYS PROVIDED ME WITH EXCELLENT CUSTOMER SERVICE, AND WORKMANSHIP..HE IS A TRUE PROFESSIONAL, AND AN ASSET TO THE BENSON HONDA TEAM..THANK YOU KEN, SINCERELY, LEIGH FURMAN More

My experience at Benson Honda was memorable. The service I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of my vehicle repairs. The time it was done was quickly done. The pricing was fair and I just felt like I could trust him. He made my experience there a great one. I will definitely go back. More

I recently took my vehicle into Benson Honda for an oil leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that already and the leak was coming from elsewhere. They insisted that my vehicle was “fixed”. A few days later, oil is still leaking on my driveway so I look under it and it is filled with oil again. I take it back and they have it for 3 days then call me and tell me that it’s the oil pan gasket. I insist that it is coming from a different place so they replace the oil pan gasket and check for leaks and find a leak from the rear main seal. So they have to drop my transmission to fix it and now take about another 4 days to get that fixed. My wife goes to pick it up and when she brings the vehicle home, I notice it covered with scratches, dings, my rear bumper was messed up and creased from being backed into something and front bumper was scraped as well and a bunch of mismatched touchup paint trying to cover up spots on it that they had put there. Not to mention that my vehicle now had about 90 miles added to it. I called them back and my wife took it back in and then Richard “service director” was being real rude with my wife and telling her that there is no way that they did any of that and pretty much telling her that she was making it all up. She then told them to check the paperwork and see if there was damage on it when we brought it in. Richard then went in and checked and came out and said they would fix the damages. I go today to pick it up and some of the scratches are out but there are still dings and a lot of touchup paint on my vehicle. That is not the way I brought my vehicle in to them! I then tried to talk to Craig Davis (supposedly runs the place) and he denied to speak to me about the incident telling one of his workers to tell me that he was too busy to deal with that. That is totally UNPROFESSIONAL! If there is a matter of this sort, you talk to the customer to try and fix it! I then talked to Richard again and he stated there was nothing he could do and he doesn’t believe that any of his workers did the damage to the vehicle. I asked him about the mileage on the truck and he said that they have to test drive it to make sure it works properly and I then said what if the damages happened while they were test driving the vehicle and he said that impossible because they don’t drive that far. He contradicted himself by saying the miles on the car are from the test drive but they don’t drive that far. Me and my wife have been loyal customers of Benson since 2004 and have purchased numerous cars and had many family members purchase vehicles from here, but I can honestly say that we will NEVER return to this dealership again! Not even to change the oil on our vehicles! My level of trust has gone out the window with these people! If I were you, I would stay away from this place! More

Issue number 1: my battery died in August of 2011 so I Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Hond Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Honda bumper to bumper warranty. When it died the second time Benson refused to replace the battery. The battery was installed in 10/2008 and died 8/2011. The battery (factory) states it has a 36 month replacement but since the battery was replaced under warranty that warranty no longer applies. Thanks guys really appreciate you looking out for your customers. Issue number 2: I am driving by the dealership on Saturday, service light had gone off while shopping. Pull up and sit in the express lane for 5 minutes. No one stops to ask me anything, very odd usually have service department guys swarming me when I pull up. I walk in the express service department and ask for an oil change from one of the gentlemen behind the counter. I immediately get a shake of the head stating that they are no longer taking any oil changes for the day. Although its 15 min before close when I finally walked inside I was rather surprised by his response. I was even told they would not have taken any more oil changes after 2:30, an hour and a half before they close. So once again I had to go somewhere else to get my car serviced. Interesting that I can pull up to a jiffy lube and get my car serviced and cleaned in under 10min. I bought by Honda new in 2006 and have had it serviced at Benson ever since. Unfortunately my experiences over the past month has been enough to make me move on. I would think they would value the customer experience at this dealership as they had in the past but apparently that is no longer the case. I am glad there are other Honda dealerships in town that are willing to take my money. respectfully, a former customer More

K helped me figure out how to program the auto door lock and unlock feature. He was very knowledgeable, friendly and patient through the whole process. and unlock feature. He was very knowledgeable, friendly and patient through the whole process. More