Northside Honda

Mr.Thomas had great customer service. He was extremely knowledgeable about the inside n out off the vehicles I was interested in. when I am ready n two weeks I will be back to deal with Mr.Thomas. Overall knowledgeable about the inside n out off the vehicles I was interested in. when I am ready n two weeks I will be back to deal with Mr.Thomas. Overall he made my car shopping experience easy and comfortable. More

James R. was an exceptional salesman. He was very knowledgeable and made my car buying experience more enjoyable than previous buys in the past at other dealerships. The management and finance person knowledgeable and made my car buying experience more enjoyable than previous buys in the past at other dealerships. The management and finance personal were all pleasant and easy to negotiate with. The staff on a whole was excellent and I was in and out with exactly what I wanted at exactly the price and payment I wanted. I would recommend this dealership to everyone! More

James was very knowledgeable in knowing the "ins and outs" of the car. Even though my last car was very similar, he still went over the entire interior and exterior of the car explaining each detail of outs" of the car. Even though my last car was very similar, he still went over the entire interior and exterior of the car explaining each detail of the car. He was very courteous and conscientious and would recommend anyone to go and see him. More

Horrible experience and very unprofessional. The salesman was good and worked with us somewhat. But, it was obvious either he or the manager was looking to make their monthly salary off of us. My salesman was good and worked with us somewhat. But, it was obvious either he or the manager was looking to make their monthly salary off of us. My horror with Benson was not as bad as others but I went there to buy a new Honda Accord. You expect to do the back and forth when it comes to price but it was obvious the dealership wanted to make as much money off of me as possible without giving me a square deal. I pointed out the prices at Gunn Honda were much cheaper so they made an effort to match the prices at Gunn. I had my eye on a 2011 V6 Demo on the show room floor but was going to pay the same price for the demo as the 2012...(I must point out the first time I went to the dealership to see it as advertised on their website it was gone...the general manager was driving it and and I would have to return another day to see it). After the back and forth they dropped the price to be a whopping 1000 dollars under the 2012...not worth it. The salesman went back and the general manager is yelling, and I do mean yelling, at the salesman saying, "Tell him No! I don't have time for this!". The general manager then slams the so called invoice in front of the salesman. When the salesman returns the general manager has lowered the price a whopping 500 dollars (this made it 1k off of the 2012). I pointed out to the salesman the manager seemed upset to which the salesman stated he has gotten use to it. To ensure Mr. Tom Benson doesn't think this guy is the best, I took my business elsewhere and purchased the same car at another lot. The manager of that lot is the most unprofessional person I have come into contact with. Simply worthless and he does not respect his sales staff, whom he works with daily, and he definately does not respect the customers. The sad part of this story is I figured they would only come down a little bit more and I was willing to pay it and I would have bought that car that night. However, that temper tantrum was a turn off and I will be dog gone if I will give Benson my money when he employs a bi-polar manager. Mr. Benson, I wonder how many people this manager has ran off? This may have appeared to be a sales tactic but I felt personally disprected and offended by his behavior. You may not care about my feelings but as I said before, I do not think this is the first time he has done this. I encourage the Benson Honda sales staff to continue to add reviews to keep the ratings up as this is the only way they will not have an overall 1 star rating. Our sales person Richard was good. he tried hard to seal the deal as is expected by a salesman. He appeared to be knowledgeable as well. If I was rating this based on Richard alone there would be many more stars...however, the leader of this place needs to be fired. Funny how another person had a situtation where he callse the manager "Unprofessional"...may not just be me...Mr. Benson, FIRE THAT GUY! Heck, he is running up miles on your cars that could be sold! I do not know the managers name and really do not care to to know his name but he was working on 31 Oct 11 in the evening and he sat in the corner office. I do not think he had a mustace but he did have a beard. More

This guy ripped me off, I wanted to buy a Honda Pilot, he offered me a 2011, apparently the last on on the lot, I did asked four times to show me a 2012, he never did, all the paperwork was incorrect, he sai offered me a 2011, apparently the last on on the lot, I did asked four times to show me a 2012, he never did, all the paperwork was incorrect, he said one thing, he gave me another, at the time he handed me the new keys the car had 660 miles more than what the signed paper said it had, he offered me so much for my trade in and the paper showed something else, they signed me up for warranties I never requested, I end up with a 2011 that cost more than a 2012 with a higher trim. I will NOT RECOMMEND THIS PLACE TO DO BUSINESS WITH, Please GO SOMEWHERE ELSE More

I went to the dealership not really knowing what kind of car I wanted to get into.... and because K was so knowledgable he helped me decide on the car the would best suit me. I would recommend this dealer t car I wanted to get into.... and because K was so knowledgable he helped me decide on the car the would best suit me. I would recommend this dealer to everyone looking for quality service as well as cars. I love my new Honda and also the relationship that the employees make with their customers. More

I recently took my vehicle into Benson Honda for an oil leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that already and the leak was coming from elsewhere. They insisted that my vehicle was “fixed”. A few days later, oil is still leaking on my driveway so I look under it and it is filled with oil again. I take it back and they have it for 3 days then call me and tell me that it’s the oil pan gasket. I insist that it is coming from a different place so they replace the oil pan gasket and check for leaks and find a leak from the rear main seal. So they have to drop my transmission to fix it and now take about another 4 days to get that fixed. My wife goes to pick it up and when she brings the vehicle home, I notice it covered with scratches, dings, my rear bumper was messed up and creased from being backed into something and front bumper was scraped as well and a bunch of mismatched touchup paint trying to cover up spots on it that they had put there. Not to mention that my vehicle now had about 90 miles added to it. I called them back and my wife took it back in and then Richard “service director” was being real rude with my wife and telling her that there is no way that they did any of that and pretty much telling her that she was making it all up. She then told them to check the paperwork and see if there was damage on it when we brought it in. Richard then went in and checked and came out and said they would fix the damages. I go today to pick it up and some of the scratches are out but there are still dings and a lot of touchup paint on my vehicle. That is not the way I brought my vehicle in to them! I then tried to talk to Craig Davis (supposedly runs the place) and he denied to speak to me about the incident telling one of his workers to tell me that he was too busy to deal with that. That is totally UNPROFESSIONAL! If there is a matter of this sort, you talk to the customer to try and fix it! I then talked to Richard again and he stated there was nothing he could do and he doesn’t believe that any of his workers did the damage to the vehicle. I asked him about the mileage on the truck and he said that they have to test drive it to make sure it works properly and I then said what if the damages happened while they were test driving the vehicle and he said that impossible because they don’t drive that far. He contradicted himself by saying the miles on the car are from the test drive but they don’t drive that far. Me and my wife have been loyal customers of Benson since 2004 and have purchased numerous cars and had many family members purchase vehicles from here, but I can honestly say that we will NEVER return to this dealership again! Not even to change the oil on our vehicles! My level of trust has gone out the window with these people! If I were you, I would stay away from this place! More

I was able to walk away with the type of car i wanted for the amount of money I was willing to pay each month. The overall experience was great and I am glad that I chose this dealership. the amount of money I was willing to pay each month. The overall experience was great and I am glad that I chose this dealership. More

Dana Caldwell did a superb job in finalizing the details on the purchase of my wife's new Honda Accord. From start to finish the entire Benson Honda Team treated us with the utmost respect. The team made on the purchase of my wife's new Honda Accord. From start to finish the entire Benson Honda Team treated us with the utmost respect. The team made us feel as if we were their top priority. Dana took the time to explain the specific features of the new car making sure my wife was familiar with all the options. We never felt rushed and we encouraged to ask as many questions as necessary until we understood how everything worked. She provided us her card and encouraged us to call back if we needed to go over the vehicle features again or had an other questions. We did considerable research before beginning the buying process and were ready to wage a battle in what is typically a stress purchase. However from start to finish, the process was made much easier by an exceptional Benson Team. The Benson Team stated they were committed to giving us the best possible deal...and they delivered hands down in every category. More

Issue number 1: my battery died in August of 2011 so I Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Hond Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Honda bumper to bumper warranty. When it died the second time Benson refused to replace the battery. The battery was installed in 10/2008 and died 8/2011. The battery (factory) states it has a 36 month replacement but since the battery was replaced under warranty that warranty no longer applies. Thanks guys really appreciate you looking out for your customers. Issue number 2: I am driving by the dealership on Saturday, service light had gone off while shopping. Pull up and sit in the express lane for 5 minutes. No one stops to ask me anything, very odd usually have service department guys swarming me when I pull up. I walk in the express service department and ask for an oil change from one of the gentlemen behind the counter. I immediately get a shake of the head stating that they are no longer taking any oil changes for the day. Although its 15 min before close when I finally walked inside I was rather surprised by his response. I was even told they would not have taken any more oil changes after 2:30, an hour and a half before they close. So once again I had to go somewhere else to get my car serviced. Interesting that I can pull up to a jiffy lube and get my car serviced and cleaned in under 10min. I bought by Honda new in 2006 and have had it serviced at Benson ever since. Unfortunately my experiences over the past month has been enough to make me move on. I would think they would value the customer experience at this dealership as they had in the past but apparently that is no longer the case. I am glad there are other Honda dealerships in town that are willing to take my money. respectfully, a former customer More