Northside Honda

I am very upset becsuse I talked to a lady named Jessica who told me about this car they had there at the dealer ship and set me up an appointment to come look at the vehicle. When phillip called to tell us who told me about this car they had there at the dealer ship and set me up an appointment to come look at the vehicle. When phillip called to tell us about our appointment and to ask for him when we arrived there. WHEN I got there and they did not communicate well when I told them I wanted to purchase a used car. When we talked to phillip he didnt even want to help us. We had an appointment at 2 o clock and we waiting at least 30 min just for corey to show and when he comes he says someone else will come and help so he sent some salesman named MC wgo took another 30 min to come talk to us .. Well after putting us in another car so he can drive us to the used car section he says well im going to go check the vin number and then he comes back and says his manager said the sold the car 3 dayd ago! I dont know if it was a scam to lure us in or they were honest let me just say I will never go to Honda Benson in San Antonio Again. More

My experience with Benson Honda was terrible. My experience with Benson Honda was terrible. Complaints 1) The saleswoman I dealt with was not friendly. If you are going to try to sell me a p My experience with Benson Honda was terrible. Complaints 1) The saleswoman I dealt with was not friendly. If you are going to try to sell me a product, use small talk, be nice, and courteous. She spent the entire time walking around while I was sitting in a cubical. You think a car salesman of any trade would know how to sell their product. 2) I was offered MSRP for the car($22,265). It was a brand new 2013 civic EX-L. I then told her that I had been quoted the E-price for the car, which was approximately $20,600. After waiting a long time, she came back and offered me $21,700ish, which included the already installed tinted windows and the Honda Destination fee. Why aren't these fees included in the E-Price. 3) Before she gave me an offer on the car, I asked if there were graduation discounts like other dealerships offer. She said they were already applied, but she still offered me the MSRP. AKA she lied. 4) When she came back with a payment, it was $479. I'm not stupid enough to be sold a payment. The interest rate on that payment was 12%. I'm a finance major and have masters in banking. I complained about the payment, and it was lowered to $399. I told her i was looking for about $350, which is roughly a 3% rate. 5) The only debt I have is credit card debt. Everything else is money in my pocket. I work in lending for a financial institution. I understand how underwriting works. I have sufficient income to pay the loan. My debt to income isn't high at all. I also have a credit score of 734. 6) I asked her who they check their rates with. She said "Chase, Wells Fargo, aka the big banks". Since I work for a financial institution, I know that Chase and Well Fargo do not care about consumer lending. That isn't their target market. The target market of consumer lending is credit unions. I mentioned Randolph Brooks and Security Service, and she played it off by saying they check their rates too and insured I would get the lowest rate possible. 7) I never agreed to the $399 payment. The saleswoman assured me it would go down. I wanted the loan over 6 years. 8) I talked to the finance guy and he told me my interest rate was roughly 4.5% through Honda. When i asked him about a credit union, he said that i'd probably get 3.5% for 6 years, but I shouldn't do that because Honda gives you a $500 rebate, and I'd actually save money by financing through them. 9) That guy had no idea what he was talking about. The different in 3.5% and 4.5% throughout the life of the loan is $1,000, so they would make an extra $500 off of me. Also, I was lied to by the saleswoman saying that they check the credit unions. She did not try to get me the lowest rate possible like she promised. 10) To this day, I have no idea how i was quoted 4.5%. The payment of $399 is a little bit over 7% interest. The actual payment of 4.5% is $365. 11) I ended up walking out and will never do business with them. They are a bunch of scam artist who pray on people who don't know what they are doing. Moral of the story, don't go here. Also, always bring a financial calculator and ask about the hidden fees. Check their math on the interest rate/terms and make sure it's right. They just try to screw you over. Don't believe what they tell you because they get paid to lie. More

Your representative, Vivian Aguon, is the most knowledgeable, hard-working, friendliest, most considerate dealership representative that we have worked with EVER. Our visit and our purchase were m knowledgeable, hard-working, friendliest, most considerate dealership representative that we have worked with EVER. Our visit and our purchase were made on a busy summer Monday, and other employees appeared to be engaged or hurried, but Ms. Aguon worked our deal with both thoroughness and speed from minute one! My husband needed to get back to our home to sleep in preparation for his work night shift, and Ms. Aguon notified everyone involved of that fact as we proceeded through each process. She is a winner in every way, in our book -- and the reason we would return to your dealership! Sincerely, Peg Mayfield and R.J. Mayfield More

Had some communication issues but were settled to my 100% satisfaction. Thought they really wanted to make me a happy customer. I have bought several cars from them and will be back. satisfaction. Thought they really wanted to make me a happy customer. I have bought several cars from them and will be back. More

Received a letter "guaranteeing" they could get me out of my current high interest loan since I had been making timely payments. I went in close to closing time. I asked if they were closing I coul me out of my current high interest loan since I had been making timely payments. I went in close to closing time. I asked if they were closing I could come back some other time. A manager came out and said to just wait for a moment and he could page a salesperson. After waiting for 20 minutes a salesman finely comes out and catches me right before I am almost in my car and getting ready to leave. We looked at some Honda Civics that I liked. After waiting for almost 30 minutes, come to find out that all the keys to the cars that we wanted to test drive were all signed out. How can all the keys be signed out to almost 4 vehicles and we are the only customers at the dealership. It doesn't end there. I said I could do without the test drive that I was just ready to see what they had to offer. Well after picking out the car and the salesman taking my info he takes it to his manager then comes back with a ridiculous offer. The letter said they could get me into a new or certified used vehicle with little or no money down, with payments at or below my current payments and that they would "Guarantee" a new or used upgrade regardless of who had financed my vehicle previously. Well the offer they brought back was for a $2000 down payment and a payment of $629/month for a Honda Civic that had a retail value of $22,999. First of all I don't know there definition of little or no money down but to me $2000 is not a little amount. Secondly the $629/month payment was way off of my current payment of $337/month that they had promised in there letter that they could keep me at the same or lower monthly payment. The managers working out my deal were not friendly at all. One of the managers would not even look at me in my face and after I would not budge on the numbers just walked away and said "it is not going to happen". The salesman assigned to us was very professional but the managers were very rude. I don't know who they think they are but they need to be careful who they are dealing with. I am retired army and still have close ties to close friends that are both retired and active duty in San Antonio. I will not recommend this dealership to any of them nor will I ever come back there. I hope that the managers and whomever is running this place take a close look at who is working for them. I know a little bit about management since I spent 20 plus years of active duty with a tour in Iraq. This is not how a business is to be operated nor any manner for any of your customers to be treated. NO EXCUSES! More

We foolishly took our vehicle to Benson Honda when we experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. As usual, their prices are outrageous and agreed upon discounts were not honored. More

This dealer should not be in business. They agreed on a price then charge us another price. Their team woos you around then the finance person does not go over the details but just sign here, sign here. Wh price then charge us another price. Their team woos you around then the finance person does not go over the details but just sign here, sign here. When we release what their did it was too late. They also did not bother trying to get us 1.9% interest but insisted that we only qualify for 4.9%. We needed the car and did not pay attention. BUT I feel they robbed us of $3500. I wrote about the way I was treated to Mr. Takanobu Ito - President & CEO -Honda Motor Ltd - Japan, Mr. Tetsuo Iwamura - President & CEO - Honda North America Inc - Torrance CA to complain about the dealer. I was contacted by the main office in California who helps me recover some of my money thru canceling unnecessary extra insurance. The dealer say they would reimburse us but I had to call back California 4 times before I got all my money back as the dealer gave the money back a little at a time. The dealer almost never return my phone call, from the manager the finance manager to other people I email or left message. Only when I threat them to re-write to Japan and CA did I get action from them. The dealer also lie about our credit as 2 month after buying the car I got re-finance at 2% with one phone call thru RBFCU. THIS DEALER DOES NOT DESERVE TO REPRESENT HONDA THEY ARE A BUNCH OF CROOKS, LIARS AND CONS ARTISTS. My suggestion go anywhere but there ! More

Saturday morning I woke up and decided that it was time for a new car. I went to the internet, did some research and contacted USAA for a pre-approval and used their car buying services. Within a few mi for a new car. I went to the internet, did some research and contacted USAA for a pre-approval and used their car buying services. Within a few minutes I received the lowest price for the 2013 Honda Cross Tour that I felt comfortable with. I printed my USAA Car Buying Certificate along with the pre-aproved Electronic Check and drove up to the dealer. Upon arrival I was met by Mr. Aaron Salazar (Sales Consultant) who took me to their new cars lot located just 1/2 mile from the dealership and showed me three cars, I test drove them and decided to go for the Cross Tour after his professional attitude and knowledge of each vehicle convinced me I have made the right decision. Through life I have purchased cars and this time has been the most rewarding one due to Mr. Salazar's positive attitude and willing to go the extra mile for me. Although the Benson Dealership has many professional Consultants I can only strongly recommend Mr. Salazar, it was a pleasant experience having him as my consultant. The next phase was seeing Ms. Kimberly Roland (Finance Manager), it was almost 8:00 PM, Saturday night and she took care of me as if I was her first customer of the day, very friendly, great smile, professional and answered all my questions related to my purchase order and vehicle registration/plates. Overall experience is that I will purchase another vehicle at Benson Honda and strongly recommend it to anyone that is looking for a great car and good price. More

This was the worst customer service I had ever experienced!! From the moment my dad and I walked in, you can just tell that they had a bad attitude. One salesman came up to us without a smile or e experienced!! From the moment my dad and I walked in, you can just tell that they had a bad attitude. One salesman came up to us without a smile or even introducing himself to us to ask us what we needed. We asked where the used Honda Accords were and he just said "up there", basically not making an effort to try to show us where. As I was asking him questions, he was just very rude and seemed bothered that I was asking him questions. Never once did I see this man smile. I asked him about certain Accords that I saw online and he didn't seem like he knew where any of them were. He finally went inside to figure out where his inventory was. He came back and just said "we sold it" or that they weren't there. He asked me if I wanted to see a white Accord and I told him I wasn't interested in that color. He then asked me if I wanted to see other cars that they had on another lot so I agreed. We then went to the other lot and looked around. I saw one that I was interested in but it did not have a price. I asked him what the price was and he said " I don't know somewhere in the thousands" Okay. So I asked him again and he snapped at me saying that he needed to know first if I liked it because he did not want to waste his time showing me a car I did not like. I was offended when he said that and we just decided to leave. I will not tolerate someone being rude to me when I am going to be making a very big purchase. I decided to take my $20,000 I had saved up and bought a car from Fernandez Honda for a great deal and with exceptional customer service! More

HORRIBLE SERVICE!!! I WILL NEVER COME BACK TO THIS HORRIBLE SERVICE!!! I WILL NEVER COME BACK TO THIS PLACE AGAIN! they gave me a car with a dead battery! did not fill up the tank before i left the HORRIBLE SERVICE!!! I WILL NEVER COME BACK TO THIS PLACE AGAIN! they gave me a car with a dead battery! did not fill up the tank before i left the parking lot they did not answer my phone calls and they changed my monthly payment behind my back and now they don't want to give me my 1,500 dollar down payment back! DO NOT COME HERE UNLESS YOU WANT TO GET RIPPED OFF!!!! WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!!!!!!!!!!!!!!!!!!! More