Northside Honda

Samantha Tillman was very helpful and friendly when I came into the dealership. She had a warm friendly smile and was there to help me. I will continue to come here for any service or car I might need. came into the dealership. She had a warm friendly smile and was there to help me. I will continue to come here for any service or car I might need. More

I had a excellent experience in Benson Honda. I was being assisted by Jason Bell from the sales team. He was very patient and Knowledgeable. He helped me in selecting and narrowing down to what I needed most assisted by Jason Bell from the sales team. He was very patient and Knowledgeable. He helped me in selecting and narrowing down to what I needed most on my daily commute. I sincerely look forward to have more business with Benson Honda. I especially thank Jason for his interest and helping me find the right car. I would recommend his services to anyone coming in Benson Honda. You rock!! - Anindya Dutta (Andy) More

Best of the best service her at Benson! WOW! I have never had a buying expericne like this! Kewause Thomas is Top Notch! & top drawer ! ! I only buy my car's from him, we have followed him fro never had a buying expericne like this! Kewause Thomas is Top Notch! & top drawer ! ! I only buy my car's from him, we have followed him from other dealerships! As long as he is here we will all be buying our car's from Benson! And my family is huge! He had an answer for all my questions! just great! More

Kewause Thomas was great!!! He was professional and Kewause Thomas was great!!! He was professional and knowledgable while assisting me with my new car. He explained the process thoroughly and help me Kewause Thomas was great!!! He was professional and knowledgable while assisting me with my new car. He explained the process thoroughly and help me with the best customer service EVER!!! I would recommend him to everyone I know!! More

10/24/13 I would like to report a terrible 10/24/13 I would like to report a terrible experience with David Nelson in finance. When my fiancé and I went into Benson Honda on 10/9 (Wednesd 10/24/13 I would like to report a terrible experience with David Nelson in finance. When my fiancé and I went into Benson Honda on 10/9 (Wednesday) to purchase a vehicle we had a vehicle buyers check from Randolf Brooks Federal Credit Union to pay for the car out right. We found the car we wanted at the right price and had a wonderful experience with the salesman. It turned out to be a different story in the finance office. David insisted that we listen to how he could offer us a much better interest rate and warranty than RBFCU ever could. We told him that we were happy with our current interest rate that we already obtained and we had been satisfied customers with RBFCU for years. Another huge issue we had is that we didn’t want more hard pulls on our credit reports. With some coxing he said he could drop a point off of our already offered interest rate by putting us with Wells Fargo. He said we were approved through RBFCU so Wells Fargo would definitely finance us with no problem. So, ignorantly trusting, we signed the papers to set the deal in motion. Unfortunately I failed to notice a pre-checked box with the words “assigned without recourse”. David never mentioned that if Wells Fargo didn’t accept us, then he could legally do more hard pulls until he found someone who would finance us. And that’s exactly what happened, even after we explicitly stated we were only ok with one more pull to see if we could find a better interest rate. We take the car home under the impression that we would be financed through Wells Fargo, which is what David told us as we shook hands and left his office on 10/9 (Wednesday). A few days pass and I get repeated phone calls while I’m at work, sometimes just a single ring from a (210) 341-1356. On 10/10 (Thursday) I receive a call/voicemail from Ryan our salesman, politely asking us how the car was and informing us that our mats and trunk tray were available for pick up at the dealership. We go in that afternoon and pick up our mats and nothing was mentioned about a problem with financing. After that day I received one call on 10/11 (Friday), one on 10/14 (Monday), one on 10/15 (Tuesday), one on 10/16 (Wednesday), one on one on 10/18 (Friday). I was able to answer the call on the 18th (because I happened to be off work before the finance office apparently closed for the day) and it was David told me my social security number was flagged and I needed a paper verifying that my name did indeed belong to my social security number. Wells Fargo accepted us, but was just waiting on verification of my SSN. I was pretty upset that he didn’t bother to leave me a voicemail earlier to tell me what was going on. I was angry and wouldn’t have the chance to go down to the SS office until Wednesday morning. I asked for his email because I find it easier to correspond that way since I work two jobs and have odd hours. I emailed him stating how incredibly upset I was at the inconvenience and that due to my work schedule he’d have to wait until 10/23 (Wednesday) for the paper. I check the mail on 10/14 (Monday) and find a letter from SACU stating we were denied an auto loan. Frustrated and confused I check my Credit Karma and my fiancé checks his and we find multiple pulls from Wells Fargo on 10/10 (Thursday) and Chase on 10/14 (Monday). Furious, I head over to Benson Honda after work on 10/21 (Monday) to find out what’s going on. The story, according to David, is that on 10/10 (Thursday), the day after we took the car home, David’s boss and head of the financing department, waltzed into the office and saw we were pending approval from Wells Fargo and took the liberty of running our credit again with two other financial institutions to find one that would accept us without needing proof of my identification. And he did it all without David’s knowledge. Well, first David told me he wasn’t sure who was responsible for re-running our credit, and then he told me he was pretty sure it was his boss, and then the final story was his boss was ultimately responsible. I expressed my dissatisfaction with the lack of communication, but David didn’t seem apologetic or offer to bring his boss in for an explanation of the events. He was rude, interrupted me, and was overly aggressive when talking to me. I left Benson Honda baffled and horribly upset at how everything I was trying to avoid during the process had ended up happening after all. If I had the chance I would take the car back and call all debts even, but unfortunately the world doesn’t work like that. I will NEVER buy from Benson Honda again, nor will I refer friends or family to them. My fiancé has been getting his car serviced there for years, but will no longer be taking his civic there for oil changes or maintenance of any kind. I would like to personally speak to the General Manager and Finance Manager about this. To at least find out what really happened and not have to listen to the c*** that David threw at me the last time I was in his office. More

Since 2007, I have been with Benson Honda. I purchased my son's vehicle there and chose (for whatever reason) to have my wife's 2009 Accord service at the same location. Fifty percent of my service experi my son's vehicle there and chose (for whatever reason) to have my wife's 2009 Accord service at the same location. Fifty percent of my service experiences have been totally unacceptable. My dissatisfaction ranges from poor service from the shuttle driver to excessive repair time ( minor service) with an appointment, to out right poor advisement and absolutely no appreciation for a customers time. After at least four unexpected experiences I have decided to service my vehicle elsewhere! More

Vivian did a great job for us. She listened to our needs and kept us right on target. Many sales people would have tried to get us to spend more and get less. Vivian did not play games with us. She did e and kept us right on target. Many sales people would have tried to get us to spend more and get less. Vivian did not play games with us. She did exactly what we wanted - she has earned our trust. More

Saw a vehicle on Autotrader listed at $17,998 went to dealership drove the vehicle I was very interested in buying the vehicle. They let me take the vehicle home for the night. We never discussed the sal dealership drove the vehicle I was very interested in buying the vehicle. They let me take the vehicle home for the night. We never discussed the sales price. When my husband went in today to purchase the vehicle the price had increased to $22,498 someone apparently went in and changed the price because as of 11pm last night it was still on autotrader for $17,998. I think this is very unethical especially for a dealership this big. I guess I should have printed the ad because they acted like we made up that price. for future inquires I will print things out but I will not be spending my money there More

I will be coming into some money pretty soon through the VA and consider purchasing Honda. when I win then I met with Miss Vivian and explained my situation she was not only very patient and understanding s VA and consider purchasing Honda. when I win then I met with Miss Vivian and explained my situation she was not only very patient and understanding she was not pushy at all and very informative. I will admit I had reservations about purchasing a new vehicle, because if you did show me the advantages of the new vehicle and the vehicle warranty. it was the best experience I've had at a dealership and I would definitely recommend to all my friends who are in the market to go see Vivian I definitely will be returning as soon as the money comes in to pick up mine. More

We had a great time working with Vivian Aguon she was very professional and was able to answer all our questions. We were honestly just looking and we ran into a true professional. I will definitely be b very professional and was able to answer all our questions. We were honestly just looking and we ran into a true professional. I will definitely be buying my next car from Benson Honda and looking forward to working with the team out there and our sales consultant Vivian Aguon. More