Northside Honda

Commendation for Alving Hix Alvin was very cordial and personable. The oil change and the replacement for the transmission fluid (drain and refill) was done so quickly that I was Alvin was very cordial and personable. The oil change and the replacement for the transmission fluid (drain and refill) was done so quickly that I was not able to finish my project on my computer in the waiting room. Wow! that was efficiency. Lawrence Kaneshiro More

Great salesman went out of his way to get me what i wanted.. Greg was outstanding! He was friendly,Motivated,and well liked from the start. I was looking for new ride, A Honda pilot. I found the color we wanted Greg was outstanding! He was friendly,Motivated,and well liked from the start. I was looking for new ride, A Honda pilot. I found the color we wanted , options we wanted and price we wanted to pay.Greg not only got what we wanted but also got us 1.9 % Interest ..took care of the make ready. and got us on the way in about 2 hours..We have been extreemly pleased with our Pilot..Greg is highly recommended ! More

Issues after sevice I had some issues with my car after a service,but the Service Director resolved the issue,professionally and friendly.Things can happened all the time I had some issues with my car after a service,but the Service Director resolved the issue,professionally and friendly.Things can happened all the time,not that they should.Benson Honda has high standards and work always diligently on maintaining them ,and,or improving.Except for the inconviiance,no stress .:-) More

My name is Susan, and I had my Honda Accord serviced in February/2014. Cory greeted me with a big smile, and promptly recorded my information and quickly estimated the service to be done. My Honda was re February/2014. Cory greeted me with a big smile, and promptly recorded my information and quickly estimated the service to be done. My Honda was ready before the time he had given me to pick up the vehicle. After paying the bill, I waited approximately 10-12 minutes for a gentleman to bring the car around from the garage. I proceeded homeward when I received a call from Cory saying he was unhappy with me having to wait for my vehicle. He asked me to bring the vehicle back to be cleaned and detailed for free! I was pleasantly surprised, and took him up on it. They did a fantastic job, and I was very elated! Kudos to Cory @ Benson Service Department! Please get out of that building before summer hits, they deserve a comfortable place to work. Best regards-Susan More

The worst experience I ever had. I was new to San Antonio, and short in time. Mike is just a lair, contacted me couple of times, although I mentioned every time what my expected price is he asked me Antonio, and short in time. Mike is just a lair, contacted me couple of times, although I mentioned every time what my expected price is he asked me to go to the dealership and he'll do his best to give me the best price! He made an appointment for me at 5:15pm, I emphasized that I have to be at the airport at 6pm & he said no worries you'll make it on time. I arrived there on time, after waiting for 30 minutes, considering he was already aware I'm going at what time, he came back to me with a ridiculous price that I already had from another sales person & was higher than what I told him. He just wanted me to go there and what he thought I'd do, buying it with that price? What do they think? I'm not sure More

Very bad experience and got a bait and switch pulled on me. I drove from Houston to purchase one of the last new 2013 Honda Pilots in the state and Benson had an EX-L for under $33K, so I called them and d me. I drove from Houston to purchase one of the last new 2013 Honda Pilots in the state and Benson had an EX-L for under $33K, so I called them and decided to visit them. I figured the trip would be worth it if I could reduce the price for a new pilot since they prices are a little inflated.I made them aware of the amount I wanted to finance with TTL. I verified all information over the phone and spoke to Vivian over 5 times since they confirmed the appointment and assured me that it would. I drove 200+ miles and after arriving, Vivian passed me on to another sales person, who I had not talked to before. Also, they don't have any open areas to have a confirmation so we had to sit in another sales person desk that was covered in pink and fluffy ornaments all over. After taking down the information and getting the car for test drive, I find that the car has 700+ miles on odometer, which was not great, but I figured the price would surely come down. When they brought the first offer to me, I was floored to find out that they wanted me to finance over $36K. After reviewing it, I noticed the trade in was paid in full, so the only two other items was the sales price and $750 cash back from dealer. The sales price was $35K, so I told sales rep that the website had a price under $33K and I was expecting not to pay even that given the 700 miles on the car. The sales manager then approached me and said that the price on their website was the price with no dealer installed items, which brought up the price to $36K and that the $35K was a $1,000 discount. I told him that I did not care for the items and could be taken off since I did not care for the window and hood additions. He said they would not come off and that that was the best price. I told him that even with the options, this car was going for way more than 2014 models and 700 less miles, but he would not budge. I called Gunn Honda and went there so that my trip would not be in vain. I purchased a 2014 EX Pilot for under $30K, I also priced a 2014 EX-L with less that 10 miles and it was under $33K, which had dealer installed items also, but still less than Benson. Bait and switch tactic was deplorable given my long trip, the facilities are below par, and the incompetence and greed of sales team was just as bad. Gunn Honda had great service, staff, facilities, and car availability with no dealer installed items. More

This dealership is a perfect example of why people dread shopping for cars! When I arrived no one greeted me. I basically walked around with my aging mother for 35 minutes before walking in and waiting anot shopping for cars! When I arrived no one greeted me. I basically walked around with my aging mother for 35 minutes before walking in and waiting another 10 minutes for a sales person. The store was NOT busy. Julio was very helpful and was with a customer at the time but said he would also help us. All I wanted was a basic Civic new for my mother. I had a price quote from Benson and after we were shown the one she wanted we got a price of 2300.00 more than what was quoted! Julio said it was because of the additional accessories. The prices for things we didn't need were ridiculous. 499.00 for a pinstripe and 499.00 tint didn't make sense. 1200.00 for a spoiler! I mean who are they kidding. I asked to speak to a manager, Chuck who was condescending and completely clueless tried to claim everyone charges the same and it's set pricing. That's funny coming form a dealership that says they negotiate. I showed him the pricing I was quoted directly from them and he just laughed and said "we gotta get you here somehow". Wow! So lying to a customer and having them drive all the way in under false pretenses is their practice of doing business. Whatever happened to being honest? Whatever happen to putting the customer first? I guess Benson Honda thinks they're above that type of treatment. My mother did get her Civic that day from another Honda dealership that was professional and didn't need to lie to get the sale. Thanks Gunn! More

First of all, I can't believe this place has more than 4 stars. Don't trust other people's reviews here. I think the one really accurate is NavaidRafiq's review on http://www.dealerrater.com/dealer/ than 4 stars. Don't trust other people's reviews here. I think the one really accurate is NavaidRafiq's review on http://www.dealerrater.com/dealer/Benson-Honda-review-1610/. After I read NavaidRafiq's complaints, everything starts to make a sense. I can see a pattern there. What is described there must be a tactic to deal with their customer. In a very clever and confusing way, the total cost will be more than MSRP at the end. I guarantee you that you don't even notice it if you are not careful. A finance manager won't answer to your questions clearly either. I was lucky since my wife caught that because monthly payment is little higher before actually sign on the final documents. Somehow, my trade-in price wasn't applied and hidden into unorganized handwritten document. Even after we caught this, they still try to deal more. I understand that a deal can go bad, but their attitude makes me really mad. And, the situation was getting worse since they misplaced my car keys for the trade-in. I am not sure how other people can see this place with professional sales people. They would be look better in a flea market. After hours of tormenting, we were sitting there another hour until they return my key back. Although, they offered us a ride, but we refused it. What are we going to do next day without a car? When my wife refused the ride, the sales person we dealt with jumped on us right away. He said, "my car is $19,000 one, what's wrong with that?" Probably, you can understand what it means without my explanation. If you want to go to Benson, you need to bring at least $19,000 worth of trade-in.... I understand he would be frustrated since he failed to close the deal, but I don't think he has a right to say so. He is the one who failed to calculate the cost correctly and messed up the deal. More clearly, missing keys is really a stupid mistake can't be happen in a dealership like this. But, they don't seem to be sorry at all. I even heard some sales people said 'bad day!' They were cursing at us... speechless! They don't even have a key box to keep their customers' keys! All I just wanted was to get out of there as soon as possible. But, they will hold you there as long as they possibly can either intentionally or not. Overall my experience with them was a nightmare! Believe me, I wasn't paid by them to write this review. I strongly recommend this place to try at least once since you will learn an important lesson which is priceless. More

I was happy and glad that I went to this dealership to get my new Honda Accord. I was helped by Vivian and she took care of all my requirements. I would recommend her to everyone. get my new Honda Accord. I was helped by Vivian and she took care of all my requirements. I would recommend her to everyone. More

Have been avoiding buying a used car for a few years because I'm never sure if I'm working with an honest dealer or not. It's difficult to trust I'm buying a good used product, especially a vehicle I ne because I'm never sure if I'm working with an honest dealer or not. It's difficult to trust I'm buying a good used product, especially a vehicle I need to rely on. Benson Honda helped put my mind at ease. From the beginning to the end Benson Honda took care of everything. Truly a professional dealership and look forward to using them again in the future. Thanks Benson Honda! More