Northside Ford - Service Center

Good, except they keep putting me under wrong name Good except they keep putting me under wrong name. Came in for recall and oil change..Lisa was friendly but seemed overwhelmed..gave her letter from Good except they keep putting me under wrong name. Came in for recall and oil change..Lisa was friendly but seemed overwhelmed..gave her letter from Ford with my name still git my name wrong..invoice and phonecall afterwards WRONG NAME More

Very professional and friendly service . All questions and services were explained in detail so that I could understand exactly what the service would be and how long it would take. Several . All questions and services were explained in detail so that I could understand exactly what the service would be and how long it would take. Several Recommended services were performed due to his explanation of what they were and why they should be done recommended services were performed due to his explanation of what they were and why they should be done Over all very friendly and accommodating thank you More

Sever ice was very good The service is very good will go back for service and when ready will buy new car Have really like the performance of my Tarus The service is very good will go back for service and when ready will buy new car Have really like the performance of my Tarus More

Very good I was treated well at check in and pick up The service was timely Mike kept me informed by phone Every thing was made easy for me I was treated well at check in and pick up The service was timely Mike kept me informed by phone Every thing was made easy for me More

Fast Service Great service . Truck was in and out in 2 days for a bad starter and flywheel that had to be replaced. All my trucks are serviced at N S Ford Great service . Truck was in and out in 2 days for a bad starter and flywheel that had to be replaced. All my trucks are serviced at N S Ford More

explanation of time line on my small v6 ford f 150 Adam explained why it takes longer to change oil on the f150 2.7l v6 compared to the bigger V6, no one has ever explained it to me before,I appreciate Adam explained why it takes longer to change oil on the f150 2.7l v6 compared to the bigger V6, no one has ever explained it to me before,I appreciate him taking the time to inform me on the process. More

Hate Ford Service Quick Lane, there are 4 guys at computers in there. One guy calls the next person in line, and apparently they know each other. Guy needs an inspect Quick Lane, there are 4 guys at computers in there. One guy calls the next person in line, and apparently they know each other. Guy needs an inspection, so service writer says, "I need your insurance card." Guy says, "It's out in the truck, I'll get it." So, I step up and Service Writer says, "Ma'am, I'll be right with you after I help these gentlemen." I'm thinking, "You've got a line out the door, and you're going to wait for the guy that was unprepared to return before you move to the next customer????" It wasn't even like he had already started the ticket on the computer yet. He could have had me in and out of that spot before the other guy got back. Every time I go here, it's because it's the most convenient dealership. Every time I get here, I am reminded why I never want to return. Ford service makes me want to buy Chevy or GMC, but Ford has more towing capacity. That's the ONLY reason we have a Ford. Finally, they rotated the tires, but didn't bother to check the tire pressure. Was riding rough, so checked the pressure and the front was set at the factory rear pressure recommendation and the back was set at the factory front. We also had an experience at the same dealership where they stripped the oil plan plug and it was leaking oil after the oil change. More

GOOD SERVICE THANK YOU FOR THE QUICK SOLUTION TO OUR PROBLEM. LISA WAS TERRIFIC AND VERY HELPFUL. THE SERVICE TEAM DID A GREAT JOB. THERE IS MORE SERVICE NEED AND THANK YOU FOR THE QUICK SOLUTION TO OUR PROBLEM. LISA WAS TERRIFIC AND VERY HELPFUL. THE SERVICE TEAM DID A GREAT JOB. THERE IS MORE SERVICE NEED AND I WILL RETURN FOR IT. More

Be aware WOMEN! Be aware WOMEN, especially if you are not familiar with car maintenance, be careful with their service recommendations that you may not need. The cust Be aware WOMEN, especially if you are not familiar with car maintenance, be careful with their service recommendations that you may not need. The customer services are very bad. The service representative needs to be trained more on how to assist a customer better. Very unpleasant experiences overall. More

I will not be returning I brought my car in to get looked at becuase the engine was stalling to Northside Ford. I had to get it fixed becuase I had to drive back to georgia a I brought my car in to get looked at becuase the engine was stalling to Northside Ford. I had to get it fixed becuase I had to drive back to georgia a week later after my military training ended. Ever since I got my car back my center cosole stopped working (Radio doesn't work, neither does my hands off calling feature). There was no time to get it looked at becuase I had to go back to Georgia. Needless to say... I am currently driving back with no radio making this 18 hour drive miserable. I am very disappointed. My family has been loyal to Ford for years. After purchasing two cars that have had issues, paying an unreasonable amount for labor with the return of an event faultier vehicle for which I will have to pay more out of pocket.... We will not be returning. More