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149 Reviews of Northside Ford - Service Center
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September 19, 2019
Patronizing and dismissive I have gone twice (yes, twice) with a scheduled appointment each time, for routine maintenance and a recall. The first time, the service agent seemed I have gone twice (yes, twice) with a scheduled appointment each time, for routine maintenance and a recall. The first time, the service agent seemed confused and told me I didn’t need the repair. Then he swiftly walked me to the ‘fast lane’ and said they would take care of me. As I continued getting notices of the recall, I again made an appointment for my maintenance and the recall. First, you’re told by the greeter to ‘stand by the wall’ and wait for someone to take care of you. That is just about the rudest way to handle a client/customer. No one looked at me for about 10 minutes- while I stood by the wall like a small child being scolded. Finally a service agent called me over. He looked up the recall per my request and said they wouldn’t be able to do it today because his guys go home at 5. The service center is open til 9 and it was 3:20 pm. He whisked me over to the fast lane. Again. Still no recall fix. The absolute worst service I have ever experienced. The fast lane service agent tried to cheer me up by telling me my name was pretty- it was incredibly sleazy and patronizing- because I am female I am going to get all happy and swoon over a compliment??? I told him my frustration with my experience which is what prompted him to compliment me. He should have called their service manager to fix things. I have no doubt that they treat men differently. I am actually considering getting rid of my 2018 expedition to get away from Ford. More
by DRandaWOMAN
May 05, 2019
Service We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. Wh We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. When we asked about the previous 18,000 miles with no issue, we were handed a sheet explaining how a transmission worked. Not being new to mechanic work, we took it to a competitive dealership where they actually drove the car and determined that the transmission needed to be replaced. It would benefit your dealership to not be dismissive and condescending when dealing with customers. More
by Jl05
Employees Worked With
Service Department
April 15, 2019
Was helped by an incompetent advisor I went for a quick lube job cuz the maintenance warning light came on. The advisor Charles waited on me. Then I told him that I will be waiting in the I went for a quick lube job cuz the maintenance warning light came on. The advisor Charles waited on me. Then I told him that I will be waiting in the next room where the cafeteria is. I was watching TV and at times talking to other guests. First dumb mistake: he said he came looking for me to let me know that my car was ready. There must have been 4 or 5 guests there at the most and he said he didn't see me. After about one and half hours I decided to check on the status of my car and it was ready half an hour ago. Second dumb mistake the warning light was still on and I asked him if they could get rid of it. He said I had to leave the car there for 2 days and will cost $139 to diagnose it. Javier, the other advisor heard it and reset the light for me for free and took 3 minutes. Very incompetent advisor and could have messed me up big time and I will never use him again More
by Value shopper
Employees Worked With
Charles from quick lube
April 12, 2019
$80 lightbulb I took my truck in for a service recall from Ford and they did fix that item sufficiently. I asked them could they also change my taillight bulb whil I took my truck in for a service recall from Ford and they did fix that item sufficiently. I asked them could they also change my taillight bulb while I had my truck in. They said, sure. When I picked it up they charge me $88 to put the lightbulb in which probably took him five minutes. I had my sons truck in for some Work at a different shop, and he also had a bulb out. They charged him $22 -still expensive, but maybe more reasonable. I figured their shop rate at about 960 bucks an hour for my lightbulb (Less the cost of the bulb of course). I learn my lesson About dealerships! More
by Jakeyett
Employees Worked With
Service department
April 09, 2019
Oil change service Staff was attentive, friendly, and professional. Will definitely go back for future services! Went to the Quick Lane and was satisfied with the turnar Staff was attentive, friendly, and professional. Will definitely go back for future services! Went to the Quick Lane and was satisfied with the turnaround time. More
by Redbrnz06
Employees Worked With
Adam Kohler
April 09, 2019
Using a coupon The Works for a oil change at 19.99 is not re I ve use the Northside Ford coupon The Works Oil change for $19.99 up to 5 quarts, but they fail to tell you, its recommend 6 quarts, but I have a 201 I ve use the Northside Ford coupon The Works Oil change for $19.99 up to 5 quarts, but they fail to tell you, its recommend 6 quarts, but I have a 2018 Ford Edge and it states 5.5 quarts for oil, I ve told the service guy, why don't they tell me up front, if they are going to use more oil, before doing the job and advise me of the cost will be more, his answer he didn't know the answer, its up to the sevice tech, Wow trying to get more money out of me without informing that you need to add extra quart and the price of the coupon will increase, I don't like it at all, let the customer know up front, before you do the work and cost of a oil change, so he just charge me the price of the coupon, the on my receipt its showing I received estimate cost, that's a lie, becareful when you use the coupon for a oil change at 19.99, it will be more and they want tell you after the job is done More
by Wham
Employees Worked With
Jonathan Moreno
April 08, 2019
Airbag recall I recently took my truck into Northside ford for an airbag recall. I contacted my dealer first but they gave me a 3 month waiting list. Northside ford I recently took my truck into Northside ford for an airbag recall. I contacted my dealer first but they gave me a 3 month waiting list. Northside ford was able to get me in the same day I called to schedule. All the staff were friendly and helpful and they even gave me a ride home, so I wouldn’t have to wait at the dealership all day. The service was completed on time with their estimate, extremely satisfied, will be coming back for my ford needs again, thank you! More
by Jimi83
Employees Worked With
Jonathan Cordero
April 08, 2019
Great service Wonderful service. I always ask for Adam when I need maintenance or repairs. I would not go any where else and the free carwash is a great perk. Wonderful service. I always ask for Adam when I need maintenance or repairs. I would not go any where else and the free carwash is a great perk. More
by Xeen1901
Employees Worked With
Adam Kohler
April 08, 2019
Friendly and fast service I left my car for routine oil and tire balance everything was done pretty fast everyone I encountered was friendly. Pretty smooth process definitely w I left my car for routine oil and tire balance everything was done pretty fast everyone I encountered was friendly. Pretty smooth process definitely will go back when it’s time to change the oil again. More
by Miz Hunter
Employees Worked With
April 08, 2019
Recalls I took our F150 in for a recall. Gary was not in so another service writer stepped in and took care of me. They provided a ride back to my office. Wit I took our F150 in for a recall. Gary was not in so another service writer stepped in and took care of me. They provided a ride back to my office. Within a few hours Gary called and my truck was ready. So I took one of our fleet F150‘s on a Saturday with a different recall, and Gary jumped on it and it was ready Monday! Gary even called me Saturday afternoon with a status report. Great Service, thank you! More
by Mike
Employees Worked With
Gary
