Northside Ford - Service Center

Recent AC repair Not good!!! I purchased my Ford Expedition from this dealer. I believe in OEM repairs when needed, so I always take to the "Factory Trained" dealers. Not good!!! I purchased my Ford Expedition from this dealer. I believe in OEM repairs when needed, so I always take to the "Factory Trained" dealers. This dealer has not only got my personal business, but my commercial fleet business. No longer.... Sad thing is it really is because of the load of B.S. that the "Shop Forman" tried to sell me. I will give the cliff notes version. I took my car into the dealer to fix my AC system. It operated but not nearly like it should . I obviously know this car better than the service center because I am the only owner. 1200.00 dollars later the system still does not work like it should. Takes nearly 30 min or 10 to 15 highway miles to get the system to blow cooler than 60 degrees. After Northsides failure to fix the problem, I asked the Shop Forman to take a drive with me. As luck would have it, a small rain shower just blew in so the outside temp dropped down to approx. 85degrees. I say fortunate because I was told the hot south Texas temperature was the issue and not my AC. Had the Forman in my car and we drove approx. 10 miles. The temp never dropped below 60degrees. We got back to the shop and he told me that is normal.... I looked at him and said if he was being serious because I couldn't believe what I just heard. I never told him that I received formal training on refrigeration years ago due to my job. So, when I challenged him on this load of BS he just tried to feed me, he got very defensive and said that he could throw all new AC parts on my car and it wouldn't make a difference in the current performance. I challenged him on his thinking again, because that make NO Sense what so ever. He then got changed his story and said that the age of the car and the AC components were the main issue for the poor performance. I looked him right in the eyes and said, "First you tell me that replacing my AC components wont make a difference, then you tell me that it is the age of my car.....??? Which one is it?" He got irritated with my questions and he got out of my car without a response and left.... My jaw hit the steering wheel. I went inside to speak with my Service coordinator and he expressed his sympathy but failed to escalate and was OK with me leaving upset. I told him that I dropped approximately 1200 dollars in repairs and the system is not working any better than it did when I brought it to them. HE again apologized but no further action or attempts to resolve was made. Very sad. I days with Northside is over. I will not bring my personal or fleet business to them again. More

Very dissatisfied with the Ford organization. My first Ford I left my 2016 Ford Edge at Northside Ford June 27th following placement of new engine due to Jiffy Lube's destruction. Northside didn't want to deal I left my 2016 Ford Edge at Northside Ford June 27th following placement of new engine due to Jiffy Lube's destruction. Northside didn't want to deal with the "timing" issues since they didn't sell the new engine placed in my car which was installed by a non-Ford Facility. My vehicle has be sitting at Jordan Ford since July 1st waiting in line AGAIN to find out what it wrong with it before work can even begin! Northside said it was a timing issue and should be covered under warranty since it was a new crate motor. As my deceased Dad would say, this is "piss poor" service! This is my first Ford Vehicle and sadly will be my last. I have been without of vehicle since June 27th. Someone needs to step and do the right thing and quick! More

Collision Repair department My truck was taken to their collision repair department back in May. It was there for more than 2 months, where no communication from my point of con My truck was taken to their collision repair department back in May. It was there for more than 2 months, where no communication from my point of contact by the name of Mike Himple (not Anderson) was given to me on the status of my vehicle and I had to continuously had to call in to get a status. And everytime I would receive the same status of "Your car is in the body shop being painted, it should be ready in the next two days". During that time while it was being serviced, my rental car from Enterprise exceeded my days allowed by my insurance because the collision center had taken so long. So instead of the collision center walking over to the rental car office, which I mind you, is in the SAME BUIDLING as the collision center, I was charged on my credit card $300. I had to call the collision center again and have them go over there and communicate with them that they would be covering the cost. I shouldn't have to do that due to the fact its their job to take care of their customers. I was finally working with Rob Straum the manager of the collision center who was quite helpful and he began expediting the process. Once I finally received my truck two and half months later, I noticed that my truck pulled to the right side where the point of impact was at. I'd truly hope that they would have test drove my vehicle to make sure. So I had to take time out of my work schedule and drop my truck off once again. Yes, they did bring it back to me at my office by one of their drivers and with him driving it, you'd really think they would see that it still was pulling to the right again, but no. I noticed it for a second time where this was not done correctly. So I had them re pick up my vehicle and fix it. Finally it was done correctly. I understand that things get busy in different types of businesses. They had a recent hail damage surge of vehicles, but it shouldn't take over 3 months to FINALLY get my truck working completely right. And it'd be one thing if I didn't have to pay anything. I had to pay my 500 dollar deductible as well. I am highly dissatisfied with this location. I even spoke to a good family friend who is a GM for Anicra Ford in Floresville by the name of Andy xxxxx, who apologized on their behalf and he pointed me in the right direction. More

Bad experience corrected by Doug Walls/ Alex Contes My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford on San Pedro ave in San Antonio, Tx. It was complete run around and contradicting by Richard, Michael and Mike in Service. I hope no one has to deal with this team specifically. But that is not the point of this review. In an attempt to correct/ rectify the situation with my truck; Doug Walls (Detail Manager) and Alex Contes (detailing technician) did an amazing job! Doug walked my husband and i through the entire detailing process and explained everything he would be doing from beginning to end. He was very prompt and accurate on his time frame. He was HONEST- much appreciated from previous bad/ contradicting service. Then Alex surpassed our expectations with his remarkable work. He not only cleaned our vehicle damage from the manufacture defect but he did additional detailing inside and out. It literally looks and smells like a brand new vehicle. He was very polite and made us feel very comfortable. I definitely recommend Doug and Alex for any and all detailing needs. I will definitely be taking my three vehicles to them for detailing. Very high quality work!!! More

Horrible service So I thought my 2 1/2 hour oil change (with a scheduled appt) was just a bad deal and maybe a bad day for service.....WELL, here I am on a Saturday mo So I thought my 2 1/2 hour oil change (with a scheduled appt) was just a bad deal and maybe a bad day for service.....WELL, here I am on a Saturday morning at 7 am with my 5 year old sitting in service. I called and scheduled an appt for 7 am because I have a lot going on and my life is all about schedules right now....I pulled into the bay and was informed that I'll be here waiting most of the day. I asked why because I have an appt...I was told the appt was just to check my car in not my service time (keep in mind I'm the first car here). So now I'm stranded here all day with a 5 year old?!? This is ridiculous and completely unacceptable! Not only will I not come back....I'm never buying another Ford! More