Northside Ford - Service Center

Customer service was great(Mitchel Quigley). Explanation of service needed was very thorough. Mitchel was highly professional, courteous, and prompt when getting back to me with answers. Explanation of service needed was very thorough. Mitchel was highly professional, courteous, and prompt when getting back to me with answers. More

R. Robertson and the service team are great to work with. I purchased my truck from Northside ford and take it in for oil changes. Their service team and Richard are excellent I purchased my truck from Northside ford and take it in for oil changes. Their service team and Richard are excellent More

Jonathan Cordero is a real bright spot for the dealer. He is friendly, knowledgeable, and provides customer service as it should be. He contact me, Todd me about, and scheduled my at-home warranty service He is friendly, knowledgeable, and provides customer service as it should be. He contact me, Todd me about, and scheduled my at-home warranty service making things so much easier for me. He is definitely my go-to guy from now on. More

I visited northside ford to have my truck checked out my service rep was gary conn he was very helpful he went above and beyond ,he called me everyday an gave me an update until it was ready ,so i asked him service rep was gary conn he was very helpful he went above and beyond ,he called me everyday an gave me an update until it was ready ,so i asked him if they could change the oil why they had ,he said sure thing and within a few hrs it was ready ,he even had it delivered to my home ,this is the type of employees that make your company stick out among others ,i have alot of choices but i will always return to and recommend northside ford to my friends an family as i go where im treated good ! Thank you Gary Conn and to the delivery team that delivered my vehicle ,you guys rock! More

They wanted to keep my truck for 5 days before they could look at it, but they would not let me set appointment or drive truck until they were available to look at it. I was told that the only way to "get i look at it, but they would not let me set appointment or drive truck until they were available to look at it. I was told that the only way to "get in line" for service was to leave my vehicle but it was 5 days out before they would get to it. This is the most idiotic process I've ever heard. More

Service was excellent. Jonathan Cordero was awesome. Keep me informed all through the repair process. Highly recommend. Thank you for a job well done. Jonathan Cordero was awesome. Keep me informed all through the repair process. Highly recommend. Thank you for a job well done. More

Adam Kohler Quick Lane Manager, outstanding service and attention. He has taken care of all my vehicles over the years, recommend him highly. attention. He has taken care of all my vehicles over the years, recommend him highly. More

The service dept manager and his team were all very professional , courteous and knowledgeable of my visit. professional , courteous and knowledgeable of my visit. More

Service Writers are courteous and efficient. Wait times are acceptable. I use the coupons and save. Wait times are acceptable. I use the coupons and save. More

The staff in the Quick Lane are very friendly and professional. Adam was the recitation that checked me in and he was very good at explaining what they were going to do and how long it would take. professional. Adam was the recitation that checked me in and he was very good at explaining what they were going to do and how long it would take. I also appreciate having a comfortable waiting area and free coffee! More