Northside Ford

BEST EVER OVERALL DEALER EXPERIENCE FROM SALESMAN THROUGH FINANCE. ALL EMPLOYEES WERE FRIENDLY, EASY GOING AND HELPFUL. THIS IS A "NO PRESSURE" DEALERSHIP AND IT OBVIOUS THAT MANAGEMENT HAS SUCCEEDED IN SETT FINANCE. ALL EMPLOYEES WERE FRIENDLY, EASY GOING AND HELPFUL. THIS IS A "NO PRESSURE" DEALERSHIP AND IT OBVIOUS THAT MANAGEMENT HAS SUCCEEDED IN SETTING THE OVERALL TONE OF THE DEALERSHIP. I WILL GLADLY REFER FRIENDS TO THIS DEALER AND THE PEOPLE WHO HELPED WITH MY RECENT PURCHASE. More

Freddie Anthony is an outstanding salesman. He was courteous and knowledgeable - very professional. I highly recommend him. We received excellent service from all the employees at Northside Ford and courteous and knowledgeable - very professional. I highly recommend him. We received excellent service from all the employees at Northside Ford and are very happy with the Ford Escape we purchased. I recommend Northside Ford to anyone looking for a vehicle. More

Jesse was great to work with. He came in on his day off to help me with my vehicle. Jesse was very good at working with me to come up with a price I could afford. People at the dealership were friendly and to help me with my vehicle. Jesse was very good at working with me to come up with a price I could afford. People at the dealership were friendly and went out of thier way to help. I would rate my experience as excellent. More

I was very impressed with the friendliness of Roddy Huff and James Hancock. When I came in for my appointment Roddy was with someone else so he referred me to James. I appreciate the willingness to share. and James Hancock. When I came in for my appointment Roddy was with someone else so he referred me to James. I appreciate the willingness to share. James was very knowledgeable about the vehicle. I also appreciate the patience James and Eric had with me in helping me to come to my final decision. I will refer others to Northside Ford because of the professionalism of these gentlemen and how they treated me. As for me,a single woman, purchasing a vehicle by myself is a stressful situation anyway and these guys made it more comfortable. More

I used the website to obtain information about some of the used cars, I also filled a trade-in form to estimate what I may get for my car. Within minutes of doing that I received a call from Wayne who ga the used cars, I also filled a trade-in form to estimate what I may get for my car. Within minutes of doing that I received a call from Wayne who gave me a few of the cars available and set up an appointment for me to go in. I went in there the next day and Wayne spent quite a few hours with me and my husband looking at different cars, he even helped move a car seat from car to car. After test driving at least 4 different cars we agreed upon one and Wayne helped us through the process of figuring out what the appraised value of our trade in was, how much we'd have to put down and what our payments would be. He sent us to Randy who informed us that for the best rate only my husband should be on the loan, after hearing my dissatisfaction with that he advised us to take the car home without signing the paperwork and he'd talk to the banks in the morning to get me on the loan, it was after 9pm by then. The next day Wayne called and I advised him I was interested in one of the other cars we test drove for me. Randy went ahead at that point and got me added to my husbands car loan and got us approved for the second car loan in case I decided we did want the second car. Wayne was great with my kids, he didn't seem phased by their constant noise or whining. He is a no pressure sort of salesman, he'll get your questions answered and make sure you have everything you need before you walk out the door. He takes the time to help you find the right car within your budget. My experience with him was hassle-free and a pleasure, next time I need a car I'll definitely look him up. Randy too was great, very friendly and understanding of the kids, the second day we went up there to officially sign for my husbands car and go ahead and purchase mine he brought my kids some candy (after asking me first if it would be okay)! He got all our documents ready in a timely manner and we signed all the documents for both cars in the same sitting. I like Northside Ford, so far it's the only dealership I've been to where it doesn't feel like the salespeople are pressuring you into something you don't want to do and the people in the finance department actually listen to your concerns! Oh and I love the big play area in the middle of the dealership, definitely family oriented. More

I have purchased four vehicles from Northside Ford and Mr. Campbell, and everytime it was a pleasurable and painless experience. Mr. Campbell and other sales staff worked dilligently to find the cars I wa Mr. Campbell, and everytime it was a pleasurable and painless experience. Mr. Campbell and other sales staff worked dilligently to find the cars I wanted, and to obtain the best possible financing. Since doing business with Northside Ford, I actually am still smiling when I make the payments. More

Sara Tolvanen was friendly and answered all the questions I had. She just bent over backwards to help and serve in any way she could. I also appreciate the honesty and availability to be able to get in tou I had. She just bent over backwards to help and serve in any way she could. I also appreciate the honesty and availability to be able to get in touch with her too. The whole car buying experience was enjoyable and I thank her for her help! py More

I have purchased two vehicles within the last two years a Honda which I had a very negative experience on. the other a BMW which wasn't so bad. When it came time to purchase a truck for business which I a Honda which I had a very negative experience on. the other a BMW which wasn't so bad. When it came time to purchase a truck for business which I needed fairly soon. I decided to look around for well rated dealers which is what brought me to Northside Ford. I special ordered it took a little over two months for me to get my truck which was expected . I would also like to say that I had made a mistake and thought that I was way overcharged for a few thousand. However after I posted a review I was contacted by Matt Starnes who reviewed my paperwork and found that there were no discrepancies at least not as bad as what I had first thought. Which is in it self refreshing seeing how most dealers after they have your money don't seem to care. However I still feel that I was overcharged $355. Although seeing how Wayne Alderman took me down to the gas station and filled my tank up before I left I guess I could consider it only $300. Wayne and I had made an agreement over the Internet for an out the door price. When I got there. There was a window etching attached to the invoice which is $399. I explained that I did not want that. To make a long story short Jerry Valdez said that they would throw it in free. I feel that it was simply discounted. I guess the problem I have with it is that my insurance agent from State Farm would not recognize their etching because it does not include the vehicle identification number. Which I think most people associate with the term etching. Maybe I should look into going to Allstate and see what they say about it. All in all I had a good experience with this dealership Matt Starnes certainly turned things around for me. I will probably come back in the future and would recommend them to others. Bottom line From what I experienced with just communicating with other dealerships Northside Ford is probably the best dealership in town. More

Jason treated us(Nathaniel and Linda Reed) very well. It's good to see the same people who has helped us in our previous purchase. That is what makes us repeated customers. Again thank you Northside Ford It's good to see the same people who has helped us in our previous purchase. That is what makes us repeated customers. Again thank you Northside Ford family. The Reed Family More

My wife surprised me with a new F-150. She says the Salesperson (Rick Huelsenbeck) was very patient and helpful in getting exactly what she wanted. I love the truck and everybody we came into contact Salesperson (Rick Huelsenbeck) was very patient and helpful in getting exactly what she wanted. I love the truck and everybody we came into contact at Northside Ford were helpful and professional. They took extra time to explain every function and option on the truck and introduced us to the service department area, in case we needed them in the future. Rick took extra time to program my cell phone for use in the truck. I would not hesitate to recommend Northside Ford to family and friends. My wife is equally impressed with the level of professionalism and product knowledge the staff had. They made us feel special and even went the extra mile to put a big bow on the truck for her to surprise me. We love the truck. Thank you to everyone at Northside Ford and especially Rick Huelsenbeck for assisting my wife in picking out this special truck for us. More