Northside Ford

Our car lease with Chrysler was up on a Town and Country van. We had intended on purchasing the car but were so displeased with the performance of the Town and Country we wanted to turn it in. Chrysler wa van. We had intended on purchasing the car but were so displeased with the performance of the Town and Country we wanted to turn it in. Chrysler was not being flexible at all in regard to the trade in and we were concerned about the cost we would incur on the return. My husband heard about the great service at Northside Ford from a friend and decided to go talk to them. What a great decision that was! Ron Sutton and Mary Ellen Martinez De Escobar worked with our particular situation and were able to take the trade in on the Town and Country and put us into a Ford Flex. Ron and Mary Ellen were super friendly, helpful and went above and beyond in regard to service and customer satisfaction. This is not the typical stressful dealership relationship. It was friendly and a no haggle purchase. The pricing was extremely favorable and we were able to do a purchase vs a lease on a 7 seater vehicle which fits our families' needs. And it drives like a dream! I LOVE my FLex! Ron gave us a tour of the entire facility. Including the service department. I've never had that experience. It's clean, well organized and specialist work in different areas of expertice. They are very proud of their facility and with good reason. Ron introduced us to the General Manager and the Service Manager. Bill Andrews with the service department personally shook our hands and told us to see him for our first oil change. He also showed my husband the recall list which was "zero" for the 2010 and 2011 Flex. The T&C van had several very concerning recalls in the 3 years that we leased it. Ron should be rewarded for being a terrific representative for Ford. I believe he reflects the qualities that Ford puts into their cars - quality, hard working, and genuine. Mary Ellen was always there making sure our every need was taken care of and always with a smile. She personally called the leather Sales Manager Cathy Mumm to assist me in picking out the leather for our car seats. And Cathy was terrific to work with as well. Thank goodness she was there to give me her expert advice on the leather color. Over all, I think Ford has a gem with Northside Ford and should follow their example at other dealerships. More

I went into Northside Ford to buy a Ford Fusion. I highly recommend salesperson Connie Black as she was an absolute pleasure to work with. She gave me space when I was looking at cars, and there was highly recommend salesperson Connie Black as she was an absolute pleasure to work with. She gave me space when I was looking at cars, and there was no pressure to buy. I emailed her the details of my particular situation, she quickly answered my emails. I purchased my Fusion from Connie and it was a terrific experience. She got me the exact deal that I was after and never gave up. It’s rare to find a salesperson that you really feel is trying to get you the best deal and not just a commission. Kudos to Connie! Visit her at Northside Ford, you won’t regret it. More

Connie was very thorough in showing us a number of vehicles we were interested in. She was very friendly and helpful in our search for the features we wanted in the car as well as getting us the pric vehicles we were interested in. She was very friendly and helpful in our search for the features we wanted in the car as well as getting us the price we felt good about paying. She was very good about explaining features of our new Flex such as sync, setting up the memory seating/mirrors/pedals for each driver, etc. I would definitely be comfortable dealing with Connie on any future purchases. More

Charles Young was very professional. There was no pressure to buy and he was able to come up with a deal that met our needs. I would recommend my freinds and family to purchase their vehicles from h pressure to buy and he was able to come up with a deal that met our needs. I would recommend my freinds and family to purchase their vehicles from him and ensure them that they got the best deal available. More

I thank Northside Ford and all the employees my husband and I encountered. Everyone there was very helpful and friendly. I would especially like to thank Marty Martinez and David Starns for all there help. and I encountered. Everyone there was very helpful and friendly. I would especially like to thank Marty Martinez and David Starns for all there help. I will recommend Northside Ford to all my family and friends More

James is a great asset to Northside Ford, This is the second vehicle that we bought from Northside, both experences were exceptionly good. everything was done in a very proffesional level. I was in and o second vehicle that we bought from Northside, both experences were exceptionly good. everything was done in a very proffesional level. I was in and out of Northside in no time at all, everything went very well, would reccomend Northside to every one. More

I went to Northside Ford after having the worst experience I have ever had at Southway Ford. I explained to the salesman at Northside Ford my situation and he took care of me. Everyone at Northsi experience I have ever had at Southway Ford. I explained to the salesman at Northside Ford my situation and he took care of me. Everyone at Northside Ford was very professional. I would recommend this dealer to anyone looking to buy a Ford. I would go back and buy another Ford. Great experience. More

This is my 2nd vehicle in a year. If it wasn't for Rowdy Huff being there, my 2nd visit would have probably been to another dealer. This guy here, you tell him exactly what you want and he will work it out. Huff being there, my 2nd visit would have probably been to another dealer. This guy here, you tell him exactly what you want and he will work it out. Absolutely fantastic service. In addition, I convinced my fiancé to buy a Ford Edge from him, and sure enough he was able to work up a great deal as well. If you're looking to buy a ford head to Nothsode Ford and ask for Rowdy! More

James was fair and professional. He worked with me over a number of weeks to get me a fair value for my trade in. On the new car side he spend several hours working up numbers on several cars that I was inte number of weeks to get me a fair value for my trade in. On the new car side he spend several hours working up numbers on several cars that I was interested. When I narrowed it down to one car we were able to come to an acceptable deal with a minimum of fuss. More

Went by your dealership for the first time on Saturday afternoon after having visited with Sames Ford in Laredo, Texas, Ancira Ford in Floresville,Texas, Chaparral Ford in Devine, Texas, and Red McCombs F afternoon after having visited with Sames Ford in Laredo, Texas, Ancira Ford in Floresville,Texas, Chaparral Ford in Devine, Texas, and Red McCombs Ford on I-10 in San Antonio, Texas. I was greeted immediately by a young lady who waved at us and welcomed me to the dealership. After that I met with Ruben Coronado with whom I had spoken by phone only :45 prior to meeting. Ruben had convinced me to visit your dealership vs. making a deal at Red McCombs. He did so by taking the time to quickly review your stock of vehicles that met my needs. When I reviewed the inventory of what I was looking for, F-150 Supercrew, 4 x 4, King Ranch, White, 20" wheels, full accessories, I was very pleased to find taht in fact you had the best selection of the dealerships I had visited. I made my selection and went through the closing process. It was an absolute pleasure to see Mr. Richard Powell who I know from Laredo and with whom I had not spoken in many, many years. Richard is a really nice person who knows the automobile business; his family has been in the business for many generations. Richard was great on the financing and we chatted up old times the entire time. I recently purchased a used vehicle from Car Max for my son. I was pleased with their service and, to be honest with you, I thought I would never go back to buying from a new dealership again because of the old style of doing business ..... high pressure, hanky-panky on the numbers, too many variables to make a clear decision. I didn't experience any of these cliches with you guys and I'm thankful for that. When I buy a vehicle my goal is to walk in, pick what I want and get out of there asap after that, with no hassles, no gimicks, etc... Thanks for making me a North Side Ford customer who will be back when the need arises. Kurt Kraus Black Diamond Energy, Ltd. Laredo, Texas More