Northside Ford

Felt like family After being referred to Northside Ford / Charles Young from a colleague / friend, I decided to go by and see what they could do for me. Charles was ve After being referred to Northside Ford / Charles Young from a colleague / friend, I decided to go by and see what they could do for me. Charles was very compassionate about trying to assist, and made me feel at ease with the whole process. Never did I feel pressured nor was I misinformed. Any questions I had were prompt and thoroughly answered. More

Service We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. Wh We took our 2018 Expedition in for transmission issue. Advisor told us that it was a predictive shift transmission and the hard shifts were normal. When we asked about the previous 18,000 miles with no issue, we were handed a sheet explaining how a transmission worked. Not being new to mechanic work, we took it to a competitive dealership where they actually drove the car and determined that the transmission needed to be replaced. It would benefit your dealership to not be dismissive and condescending when dealing with customers. More

Excellent willing to work with, meeting your needs Demetrius, was an excellent new car sales consultant, he greeted us and asked us what we were shopped for. He took directly to several vehicles that Demetrius, was an excellent new car sales consultant, he greeted us and asked us what we were shopped for. He took directly to several vehicles that meet our request. We choose the color of vehicle and started working the deal. He worked very hard to meet the price we need to meet and applied all dealer and rebates to work the deal. We received a great price for the F-150 XLT. Last but not least we also received top dollar for our trade. It was a pleasure working with Demetrius Adams Thank you, Erasmo & Sandra Mendiola More

Our salesman Issac was very professional Isaac was outstanding, very knowledgeable about his job. Not pressuring at all. Extremely polite and truly cares for people. Not pushy at all! Made Isaac was outstanding, very knowledgeable about his job. Not pressuring at all. Extremely polite and truly cares for people. Not pushy at all! Made the whole process smooth More

Great Place to Buy a Truck Just purchased a new F150 King Ranch. Northside had the exact model/features/color I wanted in stock. Watson Macmanus, went overboard in pointing ou Just purchased a new F150 King Ranch. Northside had the exact model/features/color I wanted in stock. Watson Macmanus, went overboard in pointing out features I didn’t know existed. He was excellent explaining features during our final walk through, as well as programming my phone with the Ford Pass App. On line credit app was completed prior to my visit which saved time. Whole process was less than 2 hours. More

$80 lightbulb I took my truck in for a service recall from Ford and they did fix that item sufficiently. I asked them could they also change my taillight bulb whil I took my truck in for a service recall from Ford and they did fix that item sufficiently. I asked them could they also change my taillight bulb while I had my truck in. They said, sure. When I picked it up they charge me $88 to put the lightbulb in which probably took him five minutes. I had my sons truck in for some Work at a different shop, and he also had a bulb out. They charged him $22 -still expensive, but maybe more reasonable. I figured their shop rate at about 960 bucks an hour for my lightbulb (Less the cost of the bulb of course). I learn my lesson About dealerships! More

Easy new car purchase This is the third car I have bought from Charles Young. In this case he was assisted by Carl Campbell. These two salesmen made the process easy. I wil This is the third car I have bought from Charles Young. In this case he was assisted by Carl Campbell. These two salesmen made the process easy. I will be looking for them if I buy a fourth car. More

Oil change service Staff was attentive, friendly, and professional. Will definitely go back for future services! Went to the Quick Lane and was satisfied with the turnar Staff was attentive, friendly, and professional. Will definitely go back for future services! Went to the Quick Lane and was satisfied with the turnaround time. More

Great service I purchased my new car here. I received great service my salesman Carl provided excellent service and great communication to let me know he was at in I purchased my new car here. I received great service my salesman Carl provided excellent service and great communication to let me know he was at in my car buying process as I have always been chevy family and didn't know what to expect with Ford. I would purchase another vehicle from here. More