Northside Ford

Just called Northside ford service department. After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about After 24 rings someone picked up and said she would transfer me to the service department. After about five minutes of listening to recordings about how great they are to work with and still no pick up …………….. I gave up. More

Warranty sucks. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient. Treat costumer that pay with preferences. Since you’re not paying anymore . Convenient. More

A big thank you to Sam Gonzalez/Northside Ford Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked Accessories Department. I had his department install a suspension lift on my new 2022 F 150 Ford Truck along with new tires and wheels.. He walked me thru the tire/wheel/lift selection. Sam had the truck ready in one day. Great service and he is very knowledgeable about the ins and outs of lift selection and installation. Sam was very polite, informative and professional during the entire process. The truck came out great. I receive a lot of complements on it, and the ride quality is fantastic. More

I have bought three vehicles from this dealership and have never had any issues. They take care of their customers. My salesman, Jason Pelmear, did an excellent job keeping me up to date on the delivery have never had any issues. They take care of their customers. My salesman, Jason Pelmear, did an excellent job keeping me up to date on the delivery date of my Bronco. We had to change the order information several times. I would highly recommend him if you are looking for a good salesman. More

Was either lied to or the sales staff was uninformed, but did not care to confirm before telling me that I would be given a spare key. After I got back from TDY I called to see about getting my spare key an did not care to confirm before telling me that I would be given a spare key. After I got back from TDY I called to see about getting my spare key and was suddenly told that I would not be receiving one. I was told that it was because my truck was blue certified, but I was never told this prior to signing the contract. I was explicitly told that I would be getting a spare key during negotiations. You will be lied to if that is what it takes to get you to purchase a vehicle. More

My first bad experience with Northside Ford happened when my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come u my insurance company suggested I use their repair facility to fix my car. Some items were stolen out of my car and the body repairs started to come undone while I was driving. Northside sent someone out to my office to finish the repair work while I waited. I decided then to never go to Northside Ford again. However, fate, and COVID shortages got in the way of my plans to stay far away from Northside Ford. Recently my wife's Ford Edge was totaled in a wreck and because of a vehicle shortage the only place we could find a car was at Northside Ford. When buying the car I expressed my concerns with their service from back in the day, and the sales person convinced us if we ever had trouble with service they would take care of it. With the assurance of improved service in the future we bought the car from Northside Ford and paid for the extra warranty coverage. Then my wife's new car was recalled for some reason. Additionally, it had a burning smell coming from the engine through the air vents. This was also something we experienced with the Ford Edge, but the Edge got wrecked before we could take it in to get it fixed. When we turned my wife's new car in for service she asked them to check into the strange burning smell . When the recall service was complete they said they could not find the source of the burning smell and asked for us to test drive it with them. This was strange to me because there were more than a few complaints about a burning smell associated with these cars and I thought, how could the Northside Ford service department not know about this issue and what possible issues could cause the smell? When my wife test drove it with George, (the service manager/representative?) he said he could smell it and knew what the cause was. He then told her it was just a design problem, said it could not be fixed, and sent her home. I went to Northside to follow up. While there George told me a different story. He said it could me the issue he told my wife about, but that it could also be other problems causing the smell. However, he said, his service department could not locate the source of the problem. I asked him if it could be either a leak of some sort, an electrical problem, a bad blower, etc. He agreed it could be one of those problems but they could not find out if any of those were an issue. I asked George for the details on the work they did when they looked to find the source of the smell. George, said he could not find it and would not give me the details I asked for. I asked him to put what he was telling me in writing. He said he would check with his manager and see what he could give me. George kept trying to tell me that is just how the car is. As expected, George never got back with me to give me anything in writing about the work they did to locate the trouble, or his "diagnosis" of "that is just how the car is". I took the car in to a different facility and they said there is definitely an electrical burning smell, but we have to set up an appointment to get the warranty work done. We are waiting for the appointment to find out. The service at Northside Ford is terrible. I would recommend no one buy their cars from Northside Ford and avoid taking their cars to the Northside Ford service center for any kind of repairs. More

I had to take my 2021 Ford F-150 in for a a couple recalls, a non recall issue, and its first service. While I had to leave it for 3 business days to get everything done, I was traveling for work so recalls, a non recall issue, and its first service. While I had to leave it for 3 business days to get everything done, I was traveling for work so it all lined up and wasn’t an issue for me. That said would always be preferable to just book an actual appointment and drop off but that is sort of the way it goes. My service Manager, Chase N., called every morning with a spot on update and I never felt in the dark or they were ghosting me. When I picked up I was pleased that everything was done to success. What impressed me was the fact they wrapped the steering wheel in plastic and had many protections in place leaving the truck as clean as I dropped off. Overall I am very happy after reading all the HORROR stories with virtually all dealerships these days…Great job Northside. More