Northside Ford

Mr Markland worked to insure that the deal I offered was accepted by his sales manager. This was not a small task, since I offered over $2,000 less than the asking price for a used vehicle. Then, he went accepted by his sales manager. This was not a small task, since I offered over $2,000 less than the asking price for a used vehicle. Then, he went the extra mile and had the vehicle washed, vacummed, and filled with gas. It was totally unexpected. Finally, Mr Markland offered to help to get the vehicle home as I could not find someone to drive the car to my home. Mr Curtis Markland is an outstanding employee of Northside Ford and someone you definitely want to do business with. (again and again) More

I really appreciated Marty's patience with me. I was taking my sweet time about selecting the right truck, till I finally picked the one that was right for me. I knew he had other customers waiting; yet taking my sweet time about selecting the right truck, till I finally picked the one that was right for me. I knew he had other customers waiting; yet he gave me his undivided attention, never rushing me. He also explained in detail about every truck I tested and that really impressed me. I will recommend my friends on your service. You have found a long-life customer! Thanks Marty. Sincerely Rey Hinojosa More

The staff at Northside Ford did an excellent job of taking care of us. They made sure we left with the vehicle we wanted, with the accessories we wanted, at the price we needed. They were very patient taking care of us. They made sure we left with the vehicle we wanted, with the accessories we wanted, at the price we needed. They were very patient with us as we changed our mind with the vehicle we wanted 3 times. The customer service was fantastic, and we will definitely make Northside Ford our preferred dealer for future purchases. More

We were interested in a new Escape, which we found at this dealership. We discussed price, which we were able to come to an agreement without the usual hassle. Purchasing the car was a 2 hour experienc this dealership. We discussed price, which we were able to come to an agreement without the usual hassle. Purchasing the car was a 2 hour experience - not the usual all day affair, which we appreciated. More

I have purchased many vehicles in my 55 years of age and there was always haggling and in many cases underhanded things the dealerships would do such as try to give me nothing for my trade-in, change the te there was always haggling and in many cases underhanded things the dealerships would do such as try to give me nothing for my trade-in, change the terms of the agreement (literally changing the prices, interest rates, length of payments, etc from one piece of paper to the next) to purposefully try to squeeze me for every nickel...and as I said, many many times in unethical ways. I've always heard dealerships tout no haggle or hassle free dealings, but until now had not actually experienced it. Not only were Kenny and his manager most professional, the numbers provided me were spot on with what I should be paying for the truck (verified through Edmunds). While the amount they quoted me for my trade-in was lower than I knew it was worth, when I saw the entire invoice I saw that they had reduced the sticker price substantially, on top of the incentives that I had already known about and were promised, resulting in an actual lower price for the vehicle than I had anticipated. I had to re-check the math when their offer to me came under the TMV for the vehicle and the offer for my trade-in was above what I knew was the trade-in value. In other words, I was momentarily speechless when I realized this was the case. Then, I thought, here it comes...they'll try to slap on a high interest rate and/or give me a high pressure sales pitch to try to get me to purchase an extended warrenty plan. Again, to my suprise and amazement, they (the finance guy) was able to get me a very low interest rate and did not pressure me regarding the warrenty plan. After purchasing probably 12 or more new cars in my lifetime I can say this truly was a no hassle, and actually enjoyable experience...with no after taste in my mouth or thought in my mind that I had been taken to the cleaners. All dealings were up front, fair and a win win for both parties. I sincerly appreciate it. I will wholeheartedly tell anyone about my positive experience. I've been spreading the word to all who will listen. Thank you. It was great doing business with you!! Stu Cowles More

Customer service at Nortside Ford did a very professional job. Initially when I came to Northside Ford I was merely coming over to look at a black Expedition that I saw on the internet. When I arrived at th job. Initially when I came to Northside Ford I was merely coming over to look at a black Expedition that I saw on the internet. When I arrived at the lot it was drizzeling some and your sales representative/William Franklin still took the time to show me the vehicle in the rain. I was very impressed by William for doing this. My overall car buying experience went very well. More

My experience with Northside Ford was rather unique in My experience with Northside Ford was rather unique in that upon my arrival, I met Ruben Coronado (Sales Consultant), and discussed my needs, also t My experience with Northside Ford was rather unique in that upon my arrival, I met Ruben Coronado (Sales Consultant), and discussed my needs, also that Jim Thompson was an aquaintance of mine & I would like to say hello to him before we proceed. Fortunately, Jim was nearby & we had a brief conversation before being introduced to John (Sales Manager). Ruben then found the vehicle I was interested in and negotiations were agreed upon. I now needed to get my title to the vehicle I was trading in. Shortly before I arrived at my home I was involved in a minor accident. Not sure what to do, I called Jim Thompson for advice and he suggested I bring the Auto to Northside Ford for repair and further negotiations. John now become heavily involved by getting a repair estimate on the damaged vehicle, arrived at an acceptable trade-in value and the deal was completed. Each of these men showed the greatest professionalism in salesmanship I have ever experinced. I highly recommend Northside Ford to anyone in need of a vehicle and particularly these men that I have had the honor of being involved with. Respectfully, Jesse W Warder Sr More

This dealership has a strong customer focus and culture and it shows. Rowdy was excellent to work with. I asked a LOT of questions about a performance vehicle I was considering and never felt any pressure and it shows. Rowdy was excellent to work with. I asked a LOT of questions about a performance vehicle I was considering and never felt any pressure to purchase the vehicle. I was given the opportunity to speak with Peter Shalk, Business Development Manager about the car I was considering and Ford vehicles in general and we had a very pleasant and informative conversation. He, like Rowdy, was very helpful. Negotiations were very pleasant and we arrived at a fair deal very quickly. I look forward to working with their service department. If it's as good as the sales dept, this dealer will set the standard in my area. More

Vivian was great from the time we got to the dealership. It was late in the evening because both of work, Vivian, however, stayed well after the store had closed to make sure that we got the best deal possi It was late in the evening because both of work, Vivian, however, stayed well after the store had closed to make sure that we got the best deal possible. It was extremely cold that evening and Vivian would bungle up and go the furthest place on the lot to bring a truck and show to us. She made sure my and my wife stayed inside where it was nice and warm while she did all the running around. She answered all our questions and made sure that we stayed in the price range that we wanted. I would recommend Northside Ford to anyone that would ask and would make sure that they looked up Vivian when they got there. Sincerely, Ruben and Frances Garcia (210)490-1380 More

From the time that I stepped out of my car, Christopher was outside and appproached me in a very positive and friendly manner. During the entire time he and Scott were very professional and informative ab was outside and appproached me in a very positive and friendly manner. During the entire time he and Scott were very professional and informative about my transaction. Every thing was explained to me in great detail during the test drive and while completing the transaction. I would give both the dealership and Christopher/Scott a five star rating. More