Northside Chevrolet

I dropped my car off on Friday, January 14th in the afternoon. I had an appointment for the 15th. I never heard from anyone by Monday, 1/17/2022 so I called to get an update. I spoke to 4 different pe afternoon. I had an appointment for the 15th. I never heard from anyone by Monday, 1/17/2022 so I called to get an update. I spoke to 4 different people and each stated that they would call me back with an update and none of them did. Finally the 4th person I spoke with told me that they had not done the diagnostic on my car yet and probably wouldn't until Tuesday. I was upset that it took 4 calls for someone to tell me that nobody has done anything with my vehicle and I was upset that nobody mentioned that they were running this far behind when I dropped off the vehicle. Later Monday afternoon, I received a phone call from Lupe with an update that the diagnostic was completed and with the quote on the cost of the job. (roughly $2300 for the repair plus $600 for the windshield of your tech breaks my windshield during the repair). I agreed at that time to have the work completed. Tuesday went by without an update so on Wednesday, I called to get an update. After being on hold for awhile, the gentleman told me that my car was in process, the tech said they are making good progress, and at this rate the car should be ready for pick up by close of business Thursday if I wanted to plan to come get it. Thursday went by and I never heard anything. Friday morning I get a phone call from Alex letting me know that the part for my car should be in on Tuesday, January 25th from Michigan and if all goes well, my vehicle should be ready by Friday or Saturday, the 28th or 29th. When I explained the rest of this story to him about how someone told me my car would be ready the day before this call, he had no idea what I was referring to and apologized. I asked Alex to get my car ready for pick up as I no longer had faith in Northside's ability to do the job. I picked up my car on Friday the 21st without the work being completed. I will never go back to Northside Chevrolet. More

This is our 2nd visit to this dealership (our 1st visit was a year ago). We decided to give this dealership another try hoping to go home in a brand new vehicle. We stopped by on Saturday, January 1st, dur was a year ago). We decided to give this dealership another try hoping to go home in a brand new vehicle. We stopped by on Saturday, January 1st, during the afternoon hours. Jonathan Hamilton approached us and began showing us some vehicles. My partner and I found a vehicle that we loved and informed Hamilton, that we would like to discuss numbers on the vehicle. We all went inside and began discussing numbers and had our vehicle evaluated for trade in value. As we were going over the numbers, we seen on the paperwork we were going over that there was a “Protection Plan” listed. We inquired as to removing this item. We were told that it couldn’t be removed. After some back and forth, Hamilton went and got his General Manager, a man names Marcus. Marcus was extremely arrogant and very full of himself. He didn’t even have the professionalism or courtesy to remove the AirPods from his ears as he was speaking to us (mind you, we were sitting at a desk on the sales room floor). We went over the numbers again and we again brought up the “Protection Plan”. Marcus seemed irritated by the question and stated that It couldn’t be removed for anyone. He also stated that if the dealership was audited and it was found that they removed the plan for one customer and not all of the customers they could get in big trouble. I asked what exactly the plan covered and he stated that is was for “window tint, nitrogen in the tires, and covered scratches and a bummer on the doors so they didn’t knick other door”. When we stopped by years ago, we were told it was for the etching of the VIN on the windows. I asked where in writing was this plan written down and Marcus stated that it wasn’t anywhere in black and white and it was his idea for this plan. I asked what the owner thought about this “plan” and he said “he knows, he goes with whatever I say.” After some more back and forth, Marcus left and we were just with Mr. Hamilton. Since the protection plan wasn’t going to be dropped, we decided to leave. Hamilton said he would go get our keys and we went outside to wait for him. He came back 2 or more times with “new deals.” We were able to get to a price we agreed on and we called our back. Because it was a holiday we weren’t able to get ahold of anyone. We made a deal with Hamilton to come back on Monday (1/3) to finish the paperwork. We left between 4:45-5:15 pm. Today (Monday 1/3/2022) we left our house early in the morning (we live a few hours away from the dealership) and headed back to San Antonio to meet with Hamilton. A few minutes after arriving, Hamilton came out to greet us and stated he was going to pull our new truck up to the front. My family and I went inside to wait for him. Once Hamilton got back, we began filling out paperwork. A few papers in, I asked Hamilton to go back to a previous form ( I had been tending to my baby while my partner was filling out forms), it was the “We Owe” form. I’m not 100% sure what the official name of that form is called, but it lists the items that dealership and or us owe to one another. I asked for clarification on what the form was for and Hamilton provided an answer. I then asked if we (my partner and I) could hold onto the form until we actually were able to inspect the vehicle. I then stated that we hadn’t seen the vehicle since our visit a few days prior and we’d like time to inspect the vehicle. Hamilton said that it was fine and started going over another form. He stopped and then reached his hand out to get the form from me. I stated again that I’d like to hold on to that particular form until we had a chance to inspect the vehicle. Hamilton lowered his mask and stated “wait, what is it that’s going on here?” We again stated that we would like to hold on to the form and he could proceed with the rest of the paperwork. He then started yelling at us (me in particular) that he was offended about what we were trying to say about him. I stated to him that we weren’t trying to offend him and then we wanted to hold the paperwork until we were able to check the vehicle. He continued yelling and saying that the vehicle was being cleaned and we needed to give him the paper. I let him know that I would be holding on to the paperwork. At this time he stood up and was yelling that “this was uncalled for.” We then told him that if he was going to act like that, we could buy a vehicle somewhere else. He yelled “well then just go on leave then.” He stormed off and yelled that we needed to leave. “Leave, leave, leave.” There were other customers at the dealership when this all happened. He went into a back room and slammed the door. The room was directly behind the receptionist’s desk. You could see directly in to the room (windows weren’t tinted) and he was waving his arms around and kept looking at us. There was a few men in that room when he was throwing his tantrum. He then went into another room/hallway. We went up to the receptionist desk and asked her for a manager. Hamilton was looking at us the entire time and as soon as he seen the receptionist get up and head to the room were the unidentified men were, he ran into that room and starting talking to a man. After a few minutes, this man comes out of the room and we learn that he is named Cody and he is a manager. We explain the situation to him and he seems bored and doesn’t apologize for anything that has happened. His irritation for having to leave his “office” was very evident. His solution was finding another salesman so that we could finish up the deal. I felt as though our concerns weren’t being heard and even when I mentioned all the negative reviews the dealership has received, Cody stated that, the reviews weren’t true….. We mentioned a few other things and then we let Cody know that we don’t wish to continue with the deal and ask for our paperwork back. Cody states that he will bring it right out. A few minutes later, a man named William brings us our paperwork and lets us know he can’t really give us much paperwork back as it needs to be kept on file for 7 years. William was very nice and very empathic. Had we dealt with William the entire process, we definitely would have left with a new vehicle. To be treated like garbage and yelled out in front of a dealership full of people, is humiliating and embarrassing. Not only that, but Hamilton is a grown man, yelling at a young women. Hamilton is NO ONE to be yelling at anyone. My baby was much better behaved than Hamilton was. We will NEVER shop at this dealership and will not recommend this establishment to anyone. If you’re in the market for a new vehicle, DO NOT SHOP HERE! More

Promptly attended and Lyft provided. Repairs were explained and my vehicle was inspected in case there was anything additional needing attention. explained and my vehicle was inspected in case there was anything additional needing attention. More

Joseph was amazing salesman. He didn’t pressure and helped so much to get my new vehicle! Thank you!! helped so much to get my new vehicle! Thank you!! More

The lift courtesy ride mileage was not enough, had to get another lift after the 10 mile limit. get another lift after the 10 mile limit. More

The biggest issue with this service department was the time it took for an oil change and tire rotation, 5 HOURS, but I have listed all the details below. Pros: - Service was completed - Service consu time it took for an oil change and tire rotation, 5 HOURS, but I have listed all the details below. Pros: - Service was completed - Service consultant was pleasant Cons: - Timing It took this service department from 10:15 am to 3:15 pm, 5 HOURS, to complete an oil change and tire rotation. I scheduled my appointment online and was told when I arrived that it might take up to 3.5 hours. I was not happy but needed the oil change today and assumed it might include something like a basic exterior wash for the time. At the 4-hour mark, I called the service department to get an update. After a few moments of not being able to find my car, I was told to give them another 1.5 hours to complete the service. - Price When scheduling my appointment online, the dealership was offering a coupon for $29.95 + tax. The only fine print, directly from the coupon, was, “Tire balancing, tax, and more than 6 quarts of oil extra.”. Since I did not see a line item for tire balancing or more than 6 quarts of oil, I asked why I was being charged $12.89 more than the coupon, before tax. I was told that prices have gone up and they could not honor the coupon price. If that is the case, the coupon needs to be removed from the website. - “Shuttle” I advised the service department I would be waiting there for my car. It was at that point they offered a shuttle, via Lyft, within 10 miles of the dealership. I opted to take them up on the offer, but just across the highway to the mall. At 4.5 hours, I ended up walking back to the dealership since my phone was about to die so there was no way I would be able to coordinate the shuttle back between the dealership and Lyft. At the time of payment, I see a charge for, “Incidental Reimbursement” in the amount of $5.67. I can only assume this was for the “shuttle service” they would take care of within 10 miles. - Lack of attention to detail When I received the bill, I noticed a charge of just over $22 for 2 bolts. I knew I would have to pay for the bolts but remembered the conversation advising it would be around $4 and change, per bolt. I had to ask why the charge was so high before they even noticed it. Lastly, upon getting in my car, I noticed in the 5 hours they had the vehicle, no one could be bothered to reset the oil life indicator as it was showing 31%. More