Northside Chevrolet

An Insulting, Deceptive, and Systematically Dishonest Experience. Avoid at All Costs. If I could give zero stars, I would. This was, without exaggeration, the most condescending and fundamentally dish Experience. Avoid at All Costs. If I could give zero stars, I would. This was, without exaggeration, the most condescending and fundamentally dishonest car dealership experience I have had in over two decades of buying new cars. The process at Northside Chevrolet is not designed to create a fair deal; it is a systematic attempt to deceive and take advantage of customers, and I have the numbers to prove it. Here is a factual, step-by-step breakdown of the bad-faith tactics you can expect: 1. The Bait-and-Switch on the Lease Payment: Their own website's calculator estimated a lease payment of around $222-281 for the car I wanted. The initial offer their salesperson presented to me was $609 per month. When I pointed out this nearly $400 discrepancy, the salesperson actually tried to claim that "taxes and fees" could explain the difference. This is not just a lie; it is a condescending and insulting one. 2. The Deceptive Trade-in Process: I came prepared with a written, binding, 7-day offer from CarMax for 20,000 for my 2023 Bolt EUV. Northside′s first and only offer was 16,500. 3. The Insulting Justifications and Fictional Fees: When I refused the lowball trade-in offer, the salesperson went to "talk to the manager." After a ten-minute wait, she returned with the exact same $16,500 offer, but this time with a new set of lies to justify it: She claimed the KBB value was $1,400 less than the "Very Good" condition value that I had researched. She then claimed they needed to deduct another $1,500 for a "reconditioning fee" to clean up a spilled milkshake stain around the cupholders. 4. The Institutional Disrespect: The fact that a new salesperson, after a supposed "management review," came back to me days later with the exact same bad numbers proves this is not one bad employee. This is their official, top-down, institutional strategy. Conclusion: The process at Northside Chevrolet is clear: they lure you in with the promise of a good deal, then they systematically try to dismantle your confidence with fabricated numbers and fictional fees, hoping you are not informed enough to catch them. This wasn't a negotiation; it was an attempt to see if I was a fool. It was a complete waste of my time. Management was made aware of these specific, documented issues and did nothing to correct them. Do not walk, run away from this dealership. There are honest and professional Chevy dealers in San Antonio who will treat you with respect; my experience proves that this is not one of them. More

This dealership is the epitome of xxxx and why so many hate the car buying process. Beware of Northside’s FALSE discounted prices on their website in attempts to lure their customers in to purchase a vehi hate the car buying process. Beware of Northside’s FALSE discounted prices on their website in attempts to lure their customers in to purchase a vehicle. This is called bait and switch and illegal per the FTC. They will add mandatory add ons that raise the price $3-4k that is not reflected in their pricing until you start negotiating your trade, etc. A dealer cannot force a customer to buy add ons, however they refuse to remove them. Also, charging $1098 for the Northside Protection Package, which is just tint and door guards, is an absolute joke and any educated individual would know that. Thankfully we did not waste our time physically going to dealership as we live out of town and wanted numbers ran first. Do your homework before presenting yourself to this place and being subjected to their disgusting practices. I read plenty of other negative reviews from others with the same experience. More

Deceptive business practices. Advertised one price and then tell you that its MANDATORY to purchase special policies and service agreements like Value Shield and Forver Start, etc Advertised one price and then tell you that its MANDATORY to purchase special policies and service agreements like Value Shield and Forver Start, etc.and then they talk on several thousands of dollars for the "mandatory" add ons. More

I inquired about purchasing a vehicle at the advertised price, but was told several dealer-added packages (NS Protection Package, Forever Battery, Intouch VP, Value Shield, etc.) were mandatory and could n price, but was told several dealer-added packages (NS Protection Package, Forever Battery, Intouch VP, Value Shield, etc.) were mandatory and could not be removed. These extras significantly increased the price beyond what was advertised. Under the FTC’s new CARS Rule, advertised prices should already include any mandatory add-ons, but in this case they were added on top. Unfortunately, I had to take my business to another dealer who honored their advertised pricing. More

Kai was great to work with, he was very helpful and accommodating! He made the process easy and less stressful. He was also very easy to talk to while waiting. Kai and the rest of the team helped me na accommodating! He made the process easy and less stressful. He was also very easy to talk to while waiting. Kai and the rest of the team helped me navigate trading in my old car for one that I love. More

Luigi was very helpful as well as the finance team. Nice experience and will be recommending to others Nice experience and will be recommending to others More

⭐️⭐️⭐️⭐️⭐️ A Truly Excellent Experience with Luigi Di Leo! Luigi Di Leo was absolutely outstanding when purchasing our 1500 Chevy Silverado! From start to finish, he was kind, professional, incredibly k Leo! Luigi Di Leo was absolutely outstanding when purchasing our 1500 Chevy Silverado! From start to finish, he was kind, professional, incredibly knowledgeable and helpful throughout the entire process. He went above and beyond to provide helpful information, answered all of our questions with patience, and made the entire experience smooth, enjoyable and most importantly stress-free. It's rare to come across someone so dedicated and genuinely caring. I highly recommend Luigi to anyone looking for top-notch service, he's truly one of the best! Come look for Luigi and get your new vehicle. Joel and Della Robles More

Beware of Mandatory Add-ons! (even for USED) I was shocked to find nearly $3,900 in non-negotiable add-ons tacked onto the price and this was for a used vehicle! These charges w (even for USED) I was shocked to find nearly $3,900 in non-negotiable add-ons tacked onto the price and this was for a used vehicle! These charges were presented as mandatory, including things like “Depreciation Protection” for $1,195, which sounds completely made up, all vehicles depreciate! This kind of markup strategy feels deceptive and predatory, especially when other Chevrolet dealerships don’t engage in this practice. It’s incredibly frustrating to see this level of price inflation used to take advantage of customers. If you value transparency and want to avoid being nickel-and-dimed, shop elsewhere. There are far better dealerships that don’t inflate prices with unnecessary extras just to pad their profit margins. More

My wife and I placed an order for a 2025 Tahoe z71, picked out all the options and placed a $1000 deposit with our credit card which was charged a processing fee which I know is common now and days. Th picked out all the options and placed a $1000 deposit with our credit card which was charged a processing fee which I know is common now and days. This was late March and during the past few months I had checked on Chevy.com and recently saw the truck had been built and delivered. I contacted our sales associate and he said truck had not been built yet. We went down to the dealer to speak with a manager just to find out they sold our Tahoe the day it was delivered to someone who just walked in. We asked for our deposit back and manager David Harvey said to come back Monday for a check. We are so disappointed in the whole situation. What good is a deposit on a custom order if they are just going to sell it to another client. We will not be doing business with any Northside dealer in the future. More

The staff especially Sam Hassan , was super friendly very helpful . Hassan excellent salesman , started all our paperwork online so we would have it when we got there. Even advice us to go online to ID.me s helpful . Hassan excellent salesman , started all our paperwork online so we would have it when we got there. Even advice us to go online to ID.me so my husband. could get his veterans discount. We really appreciated that. We have already recommended him to a friend that is looking for a vehicle. I would recommend the dealership have cold water for customers. More