Northside Chevrolet

I had a bad experience here recently. I’ve been coming here for some time and service has been adequate. But, on a recent visit, they couldn’t find my warranty info that should have been on file and blame here for some time and service has been adequate. But, on a recent visit, they couldn’t find my warranty info that should have been on file and blamed it on a system change and then blamed it on ME that I didn’t have my warranty paperwork so I would have to pay out of pocket. Then, the sales clerks were not responsive when I needed to speak to finance about my paperwork. I called multiple times in an afternoon to get connected with someone (I left my info and they of course never called me back). Mask use in the sales side was also poorly executed. Sales clerk had her mask off multiple times that afternoon when I was there and the finance rep didn’t want to wear one in a small office! (saying their business didn’t require one in an office which is ridiculous if that is true - to not wear a mask in a small space with poor air flow!). I had tell them I was in health care just to put it on - which shouldn’t be the case). Sadly - I would no longer recommend this dealership to others after this experience. Please do better next time - do better for your customers and staff. More

Terrible Customer Service.... Very Rude and unhelpful for no reason at all... Dean Hardy and Cody are the managers and I wish the owners would read these complaints and reviews... no reason at all... Dean Hardy and Cody are the managers and I wish the owners would read these complaints and reviews... More

Worst experience ever. purchaseď 2020 Çoloraďo, drovè it for 2 wks then went into shop. One month later they found it after 50 phone inquiries. for 2 wks then went into shop. One month later they found it after 50 phone inquiries. More

Finance guy added $7500 extra fees that we did not want on the purchase of a used truck. I’m still trying to get this resolved. BEWARE on the purchase of a used truck. I’m still trying to get this resolved. BEWARE More

I stand corrected! I had a bad experience the first time I went to Northside Chevy, I received a text from the asking how my visit went and I told them not very good. Th I had a bad experience the first time I went to Northside Chevy, I received a text from the asking how my visit went and I told them not very good. They asked for a second chance and set me up with a sales associate Johnathan and sales manager Cody. Wow what a difference! they blew me away with their professionalism. Needless to say I am now there proud new owner of a charger R/T. They gave a me a great price,. awesome traded value and offered me with an extended warranty that I could not refuse. The finance associate made all the paper work very easy ( Mr. O sorry I could not spell his name). This all happen because of one woman's determination that I had a good experience. So thank you to her she set the whole meeting up! More

I called the day before to confirm prices, and they never mentioned there would be other separate charges like labor. I agreed to have the cabin filter changed, when I got my car back, I couldn't open the mentioned there would be other separate charges like labor. I agreed to have the cabin filter changed, when I got my car back, I couldn't open the glove compartment. So I went back to them and they immediately denied ever touching the glovebox, saying they would never open it. Then I responded, “how were you able to change the cabin filter then?”. Then that’s where they realized they were wrong, and said “you’re right”. This causes us great dissatisfaction. What if I didn't need To open the glovebox before leaving the dealership? That would've meant going back, more time, money wasted. Not to mention safety in this pandemic time! Plus, you would think, charging 3x more would be better service! Why did they change the cabin filter carelessly causing the glovebox not to open! Poor experience. Never coming back and spreading the word. This isn't the first time, Northside Chevrolet. We got screwed here back to when we got the car, from the agent Sergio who also didn’t give us the promised referral fee. All the time we are displeased with everything. Also explains why the good people there like Too Tall and Josh left! Crooked management and agents like Sergio. Will never come back after the last cabin filter experience. Hope this reached the right people and fix that awful dealership!! More

Traded my 18 camaro for a 2020 truck. Thanks to my salesman Fred. Helped me pick just what I needed. Thank you north side Chevy! salesman Fred. Helped me pick just what I needed. Thank you north side Chevy! More

Excellent Customer Service I have had my 2012 Cheverolet Silverado in this service shop 3 times for preventative maintenance and I had such a GREAT experience each time~ I high I have had my 2012 Cheverolet Silverado in this service shop 3 times for preventative maintenance and I had such a GREAT experience each time~ I highly recommend this dealership the staff is efficient, friendly, organized and I find that is so rare today~ JR is amazing and David Rice took such great care of me answering all of my questions and concerns about what my vehicle truly needed. The staff at the desk are friendly and efficient and check in and check out was flawless~It felt to me each staff member knew what they were supposed to do and they did it with a smile on their face~ I highly recommend this dealership for any of your service needs~ More

Exceptional car purchase experience. Thank you for making my latest car purchase an exceptional experience. I have purchased many new and pre owned vehicles since I purchased my firs Thank you for making my latest car purchase an exceptional experience. I have purchased many new and pre owned vehicles since I purchased my first car in 1977. My recent car purchase experience at Alamo City Chevrolet was by far the most exceptional in all aspects. My sales associate Mike Gutierrez was exceptional. He was very well versed on the vehicle specifications and operation. He was very familiar with what vehicles were available for sale, helping me find the one that best met my search criterion, without any sales pressure. After I purchased the pre-owned vehicle as is with no warranty, he pointed out that there was a rip on the passenger seat leather which they were going to fix at no charge to me. When I brought the car in the following week to have the seat tear repaired they determined it could not be repaired and they proceeded to replace the lower seat leather at no cost to me. Incredible. My sales manager, Mike Flores, also was exceptional. My usual experience with sales managers required me to do extensive online research to be used for lengthy purchase price and trade in price negotiations. Mike Flores actually provided much of the online research which clearly showed the purchase price he posted up front was a very good value. We also quickly arrived at a trade in price that was in line with online research he also assisted with. My finance manager JJ Rodriguez also was exceptional. Even with a cash purchase like this, I usually have to wait a long time to start the closing and then I am subjected to hard sell theatrics. He quickly prepared the paperwork and met with me after a very short wait. He explained options such as warranties quickly and did not try to hard sell when I told him I was not interested in the warranties. I will definitely recommend Alamo City Chevrolet to others and most definitely will go to Alamo City Chevrolet first when I am ready to buy my next new or pre-owned vehicle. More

not forgotten was looking to buy my wife a new car for mothers day 2018, walked into ACC and met Jennifer Schultz, at first was skeptical of a female car salesperso was looking to buy my wife a new car for mothers day 2018, walked into ACC and met Jennifer Schultz, at first was skeptical of a female car salesperson, but Jennifer was very knowledgeable of her inventory, and I feel that she truly listened to our situation, in the end , we drove out with a brand new 2018 Chevy Malibu LT. Jennifer Schultz has not forgotten about us, as I recently called on her for a favor and she promptly delivered. thank you ACC and thank you Jennifer, hope to do business again in the near future. More