Northside Chevrolet

I really don’t leave reviews but when your service to the buyers is beyond bad then I will go to make a point so that nobody waste their time or receive bad service! So first off the GM of the establishment buyers is beyond bad then I will go to make a point so that nobody waste their time or receive bad service! So first off the GM of the establishment has no best interest in providing great deals or service to the customers. They reach out acting like they ready to serve you & send you on a wild goose chase. Then their salesman Caesar is completely in trustful & caught in three lies not knowing I already have the answers to my questions. & when I confront him about it now he pretend to remember & act like it was an honest mistake. This dealership starting from the top has no integrity, honestly, values, or leadership so anyone reading this do not waste your time !! More

Bought a crate engine from Northside Chevrolet had it installed by my mechanic engine came with the oil sending unit and it leaks oil they said that they were not going to honor it or replace it cuz they installed by my mechanic engine came with the oil sending unit and it leaks oil they said that they were not going to honor it or replace it cuz they say it did not come with it but when I took it out of the crate oil sending unit was already mounted on the engine block so now I have to go by another one when I shouldn't have to More

Well, I took my 2002 Corvette in for an oil change. Presented my coupon to service center and was told it couldn’t be used for an oil change. Coupon does not state not used for oil change. That should Presented my coupon to service center and was told it couldn’t be used for an oil change. Coupon does not state not used for oil change. That should have warned me get out. They also suggested more work that wasn’t asked for, ie spin balance of my brand new tires. Coolant flush, transmission flush.Oh yea, my 2002 corvette only has 14250 miles on it. Pretty picky who works on it but will be looking for a performance shop to do any and all work, and the moneys I will save will be more than these $50 coupons they don’t even honor. Today is 12/29/20 and what’s even more funny got more worthless coupons in the mail from Northside Chevrolet. More

Made an appointment for 10:00 AM to perform an oil change on my 2015 1500 Silverado High Country. Of course they tried to upsell me on various additional services that would have cost me an additional $2500 on my 2015 1500 Silverado High Country. Of course they tried to upsell me on various additional services that would have cost me an additional $2500+. Even though I made an appointment at 10:00 AM my vehicle wasn't done till 2:00 PM. I have purchased two vehicles from this dealership and have been having my friends and family purchase here. I've been a loyal customer since it was called Tom Benson Chevrolet, then Alamo City, and now Northside. It saddens me to see that the customer service has steadily been on a decline. I live on the far west side of San Antonio and would drive 45 minutes just to go to this dealership because of the customer service. After this last service I will not be going back to this dealership nor will can I recommend it to anyone else. Which is really to bad as I am looking at trading in my current High Country and purchasing a new 1500 High Country. More

Bought a 2020 Corvette yesterday from Northside Chevrolet. After months of researching the process of buying/waiting on other dealerships list. I visited NS Chevrolet and met Mr.Emilio Gonzalez, Th Chevrolet. After months of researching the process of buying/waiting on other dealerships list. I visited NS Chevrolet and met Mr.Emilio Gonzalez, The Corvette Specialist. He was the absolute best salesman that I have encountered during my journey of procuring my Corvette. It was a wonderful experience and highly recommend him to Corvette enthusiast!!! Thank You 🙏🏽 The King’s More

Brought my 2017 Silverado in for some warranty service. They had my truck for 9 days. Timeline was based on authorization of payment from my warranty company. No issue with the work performed. When I ca They had my truck for 9 days. Timeline was based on authorization of payment from my warranty company. No issue with the work performed. When I came to pick up my truck the inside had been ransacked. Everything in the dash board was thrown on the front seat. Items from the center console were thrown on the floorboard. About $20 worth of loose change was missing. Items stored in the bin under the rear seat were thrown across the back floorboard. An iPod and a credit card were missing from the truck. The disposable dealer floor mat and other trash, including disposable masks were left on the drivers side floorboard. I made the service dept cashier aware. She came out and looked in the truck. She told me she would notify the manager. As I continued to go through the truck and discover missing items, I went back into the service dept and notified the manager. He explained that there had been some break ins at the dealership. He said there was nothing he could do and that he was not liable for my losses. He also stated that no one in the service dept was responsible. However, there were no signs of forced entry into my truck. I concluded that the truck was entered utilizing a key or it was negligently left unlocked. Either way, I do believe the dealer should accept responsibility for my losses. No type of restitution was offered. Only a denial of responsibility. I will not be returning to this dealership because I do not have any confidence that my truck will be protected while it is in their care. More

Told oil change was $59, actually cost $69. Should have been told upfront about total cost. Previous service experience with Ralph Diaz and JR Rosales on my 2011 Suburban and 2015 Tahoe was very good. When been told upfront about total cost. Previous service experience with Ralph Diaz and JR Rosales on my 2011 Suburban and 2015 Tahoe was very good. When they told me what something was going to cost, it was actual cost. This is similar to a cable provider with the extra adds. Not happy with communication. It is a small thing, but impressions are determined by the small things. I am buying a new Suburban next spring and it will not be from this dealer. More

The worst auto body shop ever ! Do not take your car they will damage it and not make it right ! Stay away from service adviser Cathy ! Or manager Lopez ! Stay away corvette owners !!!!!!!’ will damage it and not make it right ! Stay away from service adviser Cathy ! Or manager Lopez ! Stay away corvette owners !!!!!!!’ More

I had a bad experience here recently. I’ve been coming here for some time and service has been adequate. But, on a recent visit, they couldn’t find my warranty info that should have been on file and blame here for some time and service has been adequate. But, on a recent visit, they couldn’t find my warranty info that should have been on file and blamed it on a system change and then blamed it on ME that I didn’t have my warranty paperwork so I would have to pay out of pocket. Then, the sales clerks were not responsive when I needed to speak to finance about my paperwork. I called multiple times in an afternoon to get connected with someone (I left my info and they of course never called me back). Mask use in the sales side was also poorly executed. Sales clerk had her mask off multiple times that afternoon when I was there and the finance rep didn’t want to wear one in a small office! (saying their business didn’t require one in an office which is ridiculous if that is true - to not wear a mask in a small space with poor air flow!). I had tell them I was in health care just to put it on - which shouldn’t be the case). Sadly - I would no longer recommend this dealership to others after this experience. Please do better next time - do better for your customers and staff. More

Terrible Customer Service.... Very Rude and unhelpful for no reason at all... Dean Hardy and Cody are the managers and I wish the owners would read these complaints and reviews... no reason at all... Dean Hardy and Cody are the managers and I wish the owners would read these complaints and reviews... More