Northside Chevrolet

COSUMER BEWARE!!! On 4/12/2021 we were approved for a NEW vehicle on their company website and when we went to their business location to pick up the truck... the price being presented to us was higher than vehicle on their company website and when we went to their business location to pick up the truck... the price being presented to us was higher than the original website price and the vehicles condition was used. We asked to see a new truck but they would not show us one. They procceded to say that the deal needed to be on the one they were showing us which was posted new on their website but was actually a used demo. The general manager Edward Burgess was a complete dishonest, rude, misleading individual. We were forced to keep a truck with additional damages done by the delaership, a dent on the back bumper and a tear in the headliner. Their solution was to try to upsell my husband into a higher price truck, he refused. On 4/20/2021 they took it upon themselves to run a hard pull on my credit WITHOUT my consent or without me being present. This is illegal!!! I found out because I received a notification from credit karma noifying me that my score had dropped due to another hard pull. I drove to the dealership to ask why they ran my credit witout my consent the GM Edward Burgess threatened to call the police and said he had a signed appliction which is a total lie, the first run was for the truck we got stuck with not for the upsell they were trying to stick us with to keep from having to deal with additional damages they caused to the truck. This dealer earned 0 stars, thanks to Edward Burgess!! The picture attache says NEW!!! (misleading) More

Great service, coupled with superb customer service = a happy, returning satisfied customer! My 2018 Vehicle was delivered within the time frame specified, cleaned and washed happy, returning satisfied customer! My 2018 Vehicle was delivered within the time frame specified, cleaned and washed More

I recently purchased a new vehicle at Northside Chevrolet and I definitely recommend this dealership. The place was spotless and I was impressed with the huge inventory they had. I had checked multiple deale and I definitely recommend this dealership. The place was spotless and I was impressed with the huge inventory they had. I had checked multiple dealerships and Northside had the most choices which is great when buying a new car, makes it so much easier. I was very pleased with Ed Burgess, the sales manager, who made our experience with their dealership a great one. He was very helpful in taking care of our needs and for that we are extremely grateful. William Juarez, the finance manager, was also very helpful in taking care of our needs and answering all our questions. I highly recommend this dealership to anyone who is looking to buy a new car! More

What a waste of time. Found the truck I wanted on website, accepted the dealer's specified price, had my trade evaluated, and accepted the trade offer. Checked my trade value with Carvana guaranteed website, accepted the dealer's specified price, had my trade evaluated, and accepted the trade offer. Checked my trade value with Carvana guaranteed offers, found thry werr both the same. Went to dealer then, was told they "lost" the offer they gave me. After an hour or two, they offered a much higher price on truck, much lower offer on my trade. Then, to make it worse, they told me I had to pay an additional $2500 fee for a "Protection service" i never wanted Beware, this dealer honored none of the numbers I was quoted.... More

Be careful of this dealer they quoted me one price and when I agreed to the price and was ready to give them the down payment they raised the price $3500 saying that oops we made a mistake and we miss fig when I agreed to the price and was ready to give them the down payment they raised the price $3500 saying that oops we made a mistake and we miss figured your numbers. Do not shop at this dealership there’s way too many other Chevrolet dealers in town. More

I purchased an excellent used Nissan Rogue from Northside Chevrolet. Sales Consultant Jonathon Hamilton worked hard to make the sale and was very accessible. To help complete the deal, GM Edward Burgess went Chevrolet. Sales Consultant Jonathon Hamilton worked hard to make the sale and was very accessible. To help complete the deal, GM Edward Burgess went the extra mile to get the sale completed. It was worth the drive from Victoria! More

I recently took my beloved 2010 Tahoe in for service at Northside Chevrolet. It was a little overdue for the 100K service and some maintenance that needed caught up. Worked with Garrett Johnson who was ext Northside Chevrolet. It was a little overdue for the 100K service and some maintenance that needed caught up. Worked with Garrett Johnson who was extremely friendly, knowledgeable and provided top notch service in general. I ended up doing not only the normal dealer work but literally everything on my list I could convince them to do. I used to be an auto mechanic back in the day and have owned so many trucks in so many states it isn't funny. Garrett and the crew at Northside Chevrolet are among the best I have ever encountered in over 30 years of driving. After such amazing service I had already decided I'm not taking my Tahoe to anyone for anything unless Garrett and crew can't do it. My girlfriend has an older GMC she just picked up for her son from her daughter. We took it in to Garrett and once again were given an absolute top notch level of service, fair pricing and outstanding work done to her little SUV. If this wasn't already enough, I've been shopping around for some custom steel bumpers for my Tahoe and having a little trouble getting someone to order the ones I want and install them as I want. I want something very close to factory but steel. Garrett worked with his body shop for me and now I'm having the bumpers shipped to Garrett for installation. I can not recommend Garrett and Northside more highly. This is what going to an actual GM dealer service department is supposed to be like. More

Purchased a new vehicle the best vehicle purchase I have ever made. The New Northside Chevrolet has definitely changed since the new General Manager Ed Burgess has taken the leadership from Dean Hardy. I ha ever made. The New Northside Chevrolet has definitely changed since the new General Manager Ed Burgess has taken the leadership from Dean Hardy. I had a problem with Dean very rude did not seem to care about the satisfaction of his customers. Ed is totally different meets customers and helps them to have a great vehicle experience. Carl Campbell the salesperson who found the perfect vehicle for me. He was courteous, very knowledgeable, straight forward, and bent over backwards to satisfy the customer. Great new manager and team at Northside Chevrolet. Highly recommend this dealership with a large inventory. More

Your salesman kept on offering things that he could not come through with. When I called the sales manager, he is just as bad!!! Learn some respect!!! You all are selling a great product, but do not repres come through with. When I called the sales manager, he is just as bad!!! Learn some respect!!! You all are selling a great product, but do not represent it well at all!!! I had the same experience with the device department. I know that I am but a little fish in the ocean, but I hope that social media kicks your xxx!!! I for one am not going back!!! More

I am not the type of person to write reviews, but the service that I had received on Saturday 01/23/21 was very horrible. The salesperson we had was Cesar. He took me to the back lot to look at the cars. service that I had received on Saturday 01/23/21 was very horrible. The salesperson we had was Cesar. He took me to the back lot to look at the cars. He was with me for about 5-10 minutes. He told me that he was going to get his jacket from the main building and come back. He never came back... literally left me in the back by myself looking at cars with no help. I walked back to the front and there he was and looked at me straight in the eye and did nothing. I went to a Cavender Toyota and walked out with a new car. Northside Chevrolet LOST A CUSTOMER DUE TO RUDE CUSTOMER SERVICE!!!! Please re-evaluate customer service with this salesperson. More