Northridge Toyota

What has happened to the service department at Northridge? The happy friendly professional atmosphere has changed. The great employees that I'm used to dealing with are gone. Tony and Tom have mov Northridge? The happy friendly professional atmosphere has changed. The great employees that I'm used to dealing with are gone. Tony and Tom have moved on, bult when I enquired where, no one would say. The prices for service are way up, it takes much longer for service, which is bad if you are waiting, rather than leaving your vehicle.. Cant find anyone to explain the repairs needed, staff is too busy, and the waiting room is full of unhappy customers. Time to find another dealership, north hollywood or Bob Smith? More

the worse service everrrrrrr honda its much better and the people they work there they dont even help u all u can do pay pay pay more and more so for me no more toyota thank u buy a ford its much betterrr the people they work there they dont even help u all u can do pay pay pay more and more so for me no more toyota thank u buy a ford its much betterrrrrrrr and the service manger vary bad too every time i ask him something he says that he dont know thank you More

I met George 2 weeks ago to test drive the Prius V. I told him I had a family member back east that could get me special pricing but I wanted to test drive the car. It was the car I wanted and I told Ge told him I had a family member back east that could get me special pricing but I wanted to test drive the car. It was the car I wanted and I told George I would come on 5/31st to show my pricing. He presented my offer and they matched it. They were very accommodating, relaxed and friendly. I had previously had a very good experience in 2007 when we purchased my wife's Camry. I feel very good about my purchase and experience More

To whom may concern: Saturday May26, drove by to view To whom may concern: Saturday May26, drove by to view Canary’s, Mr. Jorge came by & asked me if I need any help. I told him just looking and don't To whom may concern: Saturday May26, drove by to view Canary’s, Mr. Jorge came by & asked me if I need any help. I told him just looking and don't want any pressure. Soon I will need to make a decision to purchase a car so jut comparing. He showed few cars and no pressure. I wanted to leave, then he told me let me go inside and get my business card, I said I'll wait. I went in front and checking some used cars. I noticed it took him quite a long time to just get a business card, so I was suspicious he is playing some type a game as most dealers do. Finally comes out with a manager?? He tells here is my manager just wanted to say hi, I said I did not ask him for him, and I left. It's too bad that customers don't have chances to make their own decisions without management pressure and fanatic manipulation. I am sure if someone would do that to them would dislike the situation, then why do it to their customer. I am sure that is tanning gimmick/manipulation dealers play, but I am sure there are dealers that are fare and honest. I purchased many vehicles in my last 57 years, but I never felt for manipulation but in fact even if the offer is very attractive, if there is management pressure, I just don not like dealing with them. This not my only observant, but there are many customer that feel the same way, and hope Northridge Toyota Dealer will consider their sales tactics. Good luck More

i recently bought a Camry 2012 and i could have not been helped any better. George Arau is a wonderful salesman. He can really make your day and if you want to get a good car at a good price, George & Paul helped any better. George Arau is a wonderful salesman. He can really make your day and if you want to get a good car at a good price, George & Paul are the guys to go to. Best experience i have ever had to buy a car. I wouldn't go to any other Toyota dealership, only Northridge Toyota! They have excellent customer service. I felt the connection and i was very well assisted. Thank you Northridge Toyota! More

Bad experience but turned out okay in the end. Brought my 2011 Camry in for service cause my gas pedal was acting funny, it has a friction that makes driving uncomfortable. They refused to fix it a Brought my 2011 Camry in for service cause my gas pedal was acting funny, it has a friction that makes driving uncomfortable. They refused to fix it at first, even though the car was still under warranty. But Tom came back from vacation and took care of everything and all is good now. More

Gideon and Reggie were amazing. This is our second car now from Northridge and they are wonderful. I have been to many dealerships in my life and they all feel the same. Like you're buying a car from a t now from Northridge and they are wonderful. I have been to many dealerships in my life and they all feel the same. Like you're buying a car from a tricky salesman who just have dollar signs on their minds. Not hear at Northridge, nor with these two Men. Gideon and Reggie from the moment we walked in from the time we walked out with our new car treated us like gold. Never in the time we were deciding on color, type of Toyota,etc., did they put any pressure on us and made it such a great experience, which it should be. We took our time and when we needed answers they were there. No under mining, no quoting a price and then a few minutes later doubling. We told them what we were willing to spend per month and what we wanted and they not only made it happen, but we made two knew friends by the end of our time there. These two Men are great at what they do and next time we buy a car, will go back to see them without a thought and if they aren't here at that time, would follow them where ever they go. Congrats to Northridge Toyota for finding 2 wonderful people who make a car experience fun and always would feel confident sending my friends and Family to both of these Gentleman. Thank you Gideon and Reggie. Thank you for your honesty, your patience and hope to see you both soon! More

I have never had such a GREAT car buying experience as I just did. Tami Wilkinson is a 10* sales person. Super friendly, very knowledgable and no high pressure at all. All and All I highly recommend this de just did. Tami Wilkinson is a 10* sales person. Super friendly, very knowledgable and no high pressure at all. All and All I highly recommend this dealership and this Tami!!! More

Maz and Paul were very informative and helpful. They helped me understand my Toyota lease I was ending and the benefits of purchasing a new Hybrid. They helped me get an affordable price so I could be s helped me understand my Toyota lease I was ending and the benefits of purchasing a new Hybrid. They helped me get an affordable price so I could be successful in purchasing a new Prius. Maz showed me the various new features of my new car and helped me get my smart phone contacts transferred and my favorite radio stations set up. I love my new Prius. It is my fifth Toyota because of reliability and design. Thank you Maz and Paul. Celestine More

Having a 2009 Camry, we were not thinking about getting a new car when we received a letter from Northridge Toyota wanting to buy our car. It was time for the 55,000 mile service so we decided to find out m new car when we received a letter from Northridge Toyota wanting to buy our car. It was time for the 55,000 mile service so we decided to find out more about the letter first. Paul appraised our car and made an offer that was worth considering so we went shopping on the lot. Tami Wilkerson got us started with checking out the Certified cars available - we have already owned 4 Certified Toyotas over the past 16 years. Tami was helpful and knowledgeable. There was no pressure as we continued to look at cars, which we appreciated as we like to look on our own before asking questions. After checking many of the Certified vehicles, we decided to look at the new models, too. Tami was busy at that time so another team member, Gideon Larranaga, showed us where to start looking at the new models. Again, he let us look on our own but was readily available for questions which he answered completely and understandably for us. When we decided on a 2012 Camry LE, Gideon checked for the silver color we wanted and brought it out so we could test drive it. We really liked the car and decided to take the offer to buy our car and use the money toward the cost of the new vehicle. Gideon handled all the preliminary paperwork for the purchase and then introduced us to Brian Pardue who took care of all the contracts, DMV, releases, etc. very efficiently. When we were done, Gideon helped us get settled in the new car and reviewed some of the new equipment. He also synched both our cell phones to the Bluetooth and showed us how to make calls, answer, and more. He also helped us set the audio system. When we took in the pink slip the next day, Brian Pardue finished up all the paperwork and set up our appointment to get Lojack installed. Gideon Larranaga answered more questions for us and reviewed some of the info from the night before. He told us to call him at any time for assistance. We had a very good sales experience at Northridge Toyota. This was our second purchase from them, first for a new car, and we have always had our Toyota service done here. Our favorite service tech writer is Joe Chiado. We have always found him to be very helpful, complete, and honest about our service needs and we trust his opinion. We are now enjoying our new car. Carl and Roz F. More