Northridge Toyota

This dealer is no good. Since the start they gave me questionable info about my brakes, they told me that by brand new Toyota at the time practically no miles on it, that the breaks squeaked because of questionable info about my brakes, they told me that by brand new Toyota at the time practically no miles on it, that the breaks squeaked because of dirt, that oil changes would clear this up, and there was no issue. Fine. Well 2 yrs and 20k miles later, still squeaking. I left at the dealer after my oil change two weeks ago, brakes squeaking (under their dirt theory they should have been fine) and took it to a trustworthy source, and did a brake check. The dealer told me my brakes were fine, but the squeaking was clear, something was wrong, and there was, my front brakes needed to be replaced, there was a crack somewhere, and the rotors needed to be sanded or shaved down. The dealer should have seen this at the time, and not told me my brakes were fine. Either they do crappy brake checks, or they want my bad breaks to ruin more of the brake systems to make more money. No $5 oil change will entice me to go back there. Not to mention, shouldn't my brakes still be good at 20k miles in 2 years? Makes me think they were bad to start and they never told me. There's been some other questionable communication as well, sum total opinion, try another! Breaks are fixed now, $200 bucks later, no squeaking. More

Hi to All, Just wanted to share with everyone my Hi to All, Just wanted to share with everyone my experience at Northridge Toyota CA. Gideon Larranaga for being so patient with me by answering al Hi to All, Just wanted to share with everyone my experience at Northridge Toyota CA. Gideon Larranaga for being so patient with me by answering all my question (even though they were too many) and for helping me to get the best car ever, My first car.... Toyota Corrolla 2006 To Mike Jarramillo for being the best with all the long paper work, He made it really easy for me...and gave me all the information in English and spanish and gave me the best advise about my car.. and finally..... to Regge Bard for getting me the best deal with my car and the payments I was looking for.... Sincerely, Yolanda E. Gomez Cabieles 818-282-2610 More

Brought my 4Runner for a scheduled maintenance service and the service rep told me that my car was being recalled for the interaction between the floor mat and the gas pedal. They made it sound as somethi and the service rep told me that my car was being recalled for the interaction between the floor mat and the gas pedal. They made it sound as something minor and never explained what the procedure would entail. My car was factory equipped with sports pedals (came as a part of sports edition package) and when I came to pick it up after the service was done, it turned out that they took the sports cover off and simply sawed off the bottom half of the basic pedal without even filing the edges off and left it like that! They called to ask me if I wanted to have my cabin air filter replaced (part of the scheduled maintenance) but never bothered to ask for my permission to ruin my gas pedal like that. Service manager Tom Foley was very patronizing and downright dismissive, refused to even consider restoring my car to the condition prior to their procedure and insisted on delivering a "safety lecture" instead. He didn't seem to care about losing a long time customer and simply gave me a 1-800 number to call Toyota directly. They weren't much interested either and simply had another customer service representative from the same dealership call me only to keep lecturing me about safety further and to keep giving vague and meaningless promises about "investigating their options" and "researching the ways they could remedy the problem". In my view, there is nothing to "investigate" nor "research" - the "problem" is essentially very simple and so is the remedy, all they need to do is restore my car to the condition it was in before they ruined it. It has nothing do with neither "safety", the car served me without a hitch for 90,000 miles but my shoe slipped off the pedal several times since this happened. Bottom line: t is about damaging my property without even asking for permission and about their refusal to make it right. I will never do business with this dealership again. More

I came in with my wife and purchased a new 2011 4runner. We added the navigation and rear reverse camera. I pick up the car and it has a cheap aftermarket navigation and it looks like crap. I ask them abo We added the navigation and rear reverse camera. I pick up the car and it has a cheap aftermarket navigation and it looks like crap. I ask them about it and they say there's nothing they can do its already installed. Then I realize that the back up camera isn't working. Its because there is no camera when they assured me it would be. Now I have to sit around and wait an hour because every manager they have is in a sales meeting. I feel lied to, misled, and ripped off More

matt is by far the best customer service representative i have encountered at northridge toyota. i have been there a couple of times looking & was so disappointed the first time i went that i swore i would n have encountered at northridge toyota. i have been there a couple of times looking & was so disappointed the first time i went that i swore i would never go back. matt is friendly & answered all our questions in a respectful manner. i would have bought from him except that the car i wanted (in the color i wanted) was not available. More

Awesome experience! I have bought and leased a number of cars over the years, but the experience my family and I had at Northridge Toyota was the BEST! I've already lined up a friend to go down and look at cars over the years, but the experience my family and I had at Northridge Toyota was the BEST! I've already lined up a friend to go down and look at a Highlander with them. I look forward to working with them in the furture. With great respect and confidence, Russ Hines MD More

Two days ago, I purchased a certified pre-owned 2009 Prius. From start to finish, the process was smooth and enjoyable. I first called about the car after seeing it online and George had it pulled up fr Prius. From start to finish, the process was smooth and enjoyable. I first called about the car after seeing it online and George had it pulled up front with the keys ready to go when I arrived. George and Paul were very friendly and informative and worked hard to get me the best price with the features I needed. They even stayed 3 hours past closing time to be sure I felt comfortable and informed! Mike was just as friendly, helpful, and easy to work with in the financing department. I never felt pressured or hurried to make a decision. Since I added a few features, I new to expect a call from Edith in the service department, but I didn't realize she would call the very next morning to get me all set up to bring the car in as soon as possible, so I could enjoy driving my car well before Christmas. The whole team is friendly, informative, and very helpful. I enjoyed the experience and will definitely refer this dealer to my friends and family! More

This was the easiest new car buying experience I ever had. There was no pressure and the whole process was quite speedy.That goes for Tami, Reggie and even Mike, the finance guy. Since I bought a Tundr had. There was no pressure and the whole process was quite speedy.That goes for Tami, Reggie and even Mike, the finance guy. Since I bought a Tundra four years ago, Tami has stayed in touch with me, so when the time came to buy a new car, the choice of starting at Northridge was easy and then I didn't have to go anywhere else. I bought a car that had an advertised price in the newspaper and there was no attempt to persuade me to buy something different, so the price was right at the outset. More

they are the friendliest dealership I have ever been to.Plus extremely helpful.The sales manager Simon Greenberg was also very helpful.Tami was extremely patient with me and was really professional.The to.Plus extremely helpful.The sales manager Simon Greenberg was also very helpful.Tami was extremely patient with me and was really professional.The color,price and payments were actually lower than I had planned for which was an added bonus. More