Northridge Toyota

The best customer service The best of the best customer service. I contacted Nilusha to find out the availability of model that I was looking for and made an appointment to me The best of the best customer service. I contacted Nilusha to find out the availability of model that I was looking for and made an appointment to meet with him. I drove from San Pedro to Northridge just because of Nilusha. I'm glad that I went to him to purchase my car. We were laughing the whole time we were there. Buying a car and getting the deal that you want can be very streesful. Nilusha made the buying experience a pleasant one and I got the deal that I was looking for I will defenietly return to him at Northridge Toyota. More

Very good I had an amazing experience. They were very helpful, worked with me and I was happy to get a car loan. And also they helped and expedited my plates a I had an amazing experience. They were very helpful, worked with me and I was happy to get a car loan. And also they helped and expedited my plates and registration. great experience, love my new Prius! More

Service Dept. GREAT! I accidently hit a curb coming back from home, and I immediately thought to myself that "I need to get my car serviced." I drove straight to Northridg I accidently hit a curb coming back from home, and I immediately thought to myself that "I need to get my car serviced." I drove straight to Northridge Toyota, and they took my car in, fixed my alignment, and gave me a call to tell me that my car was done (all in less than 2 hours). I highly recommend this dealership - Jim Roberson helped me with my car's service and I thank him for his excellent customer service and for my satisfaction! Thank you! More

Very attentive, friendly, and, helpful service! Lets start off with saying, this is my first review I write and it has to do with the fact that my visit to Northridge toyota went extremely well. I h Lets start off with saying, this is my first review I write and it has to do with the fact that my visit to Northridge toyota went extremely well. I had been looking for a new car for several months. I went to a few dealers including hammer toyota and universal city nissan. I had to deal with pushy sells men which even after I had told them I was just looking to explore my options and that I wasn't quite ready to buy a car, they got upset in the end because I didn't purchase a car. With that being said I decided to try Northridge toyota with a car already in mind. *CESAR MEJIA, the sells person who helped me was very friendly and honest and even found me a better car that was just right for me. He took into consideration what I was looking for and went the extra mile to work within my budget. He was able to get me the monthly payments I asked for! Which is definetly a plus. I didn't feel bombarded and was able to make a decision without any pressure. I highly recommend *CESAR MEJIA, for any future buyers that are looking to buy a car. More

EXCELLENT EXPERIENCE I came to discuss turning in my leased Toyota; my appt was with Paul Brown. I discussed with him my displeasure with a sales rep and sales manager pr I came to discuss turning in my leased Toyota; my appt was with Paul Brown. I discussed with him my displeasure with a sales rep and sales manager previously who did not have the time of day for me, and who let me walk out the door without buying/leasing another Toyota after 24 years of being a loyal Toyota customer. I decided to leave Toyota and move to a Nissan Rogue (which wasn't what I really wanted), after the very unpleasant experience with the sales agent and his manager. Paul listened to me, asked me to reconsider and stay with Toyota. He gave me a couple options which included 1) what I wanted - another RAV4; and most importantly 2) what I could afford. I would say our initial discussion was maybe 1/2 hour of which, Paul LISTENED to my needs. When we discussed NOT leaving the Toyota family, he introduced me to Russ Pedrigo who showed me a 2013 RAV4 and the rest is history! These 2 men treated me with concern, respect and I drove happily away with another RAV4!! Both men were professional, courteous, friendly and a great pleasure to work with during the whole process - Paul and Russ are a major asset to Northridge Toyota!!! Thank you both so much!!! More

I got the car and price that I wanted :) I came to the Northridge Toyota dealership really wanting to find a good car for a reasonable price. I was greeted by Nilusha as soon as I walked up I came to the Northridge Toyota dealership really wanting to find a good car for a reasonable price. I was greeted by Nilusha as soon as I walked up to the dealership. He was very friendly and amazingly helpful. He took my roommate and me for a test drive in two Toyota Priuses (one being the used Prius that I wanted and the second one, a new Prius, just to see if there was a difference in the way that the used Prius drove). Nilusha had so much patience for me as I really debated whether or not I wanted to get the used Prius that I test drove. He helped negotiate the price so that I could get the best deal and sat with my roommate and me for the entire time. There was no doubt that he was doing all that he could to ensure that I left the dealership with the car and price that I wanted. Overall, although it was a very long process, I would say that I am definitely satisfied with the outcome! Thank you so much, Nilusha! You were great!! More

Nilusha is the best! My husband and I walked away with a new Prius for an incredible deal yesterday. And Nilusha made it happen! He took care of us and made us feel extre My husband and I walked away with a new Prius for an incredible deal yesterday. And Nilusha made it happen! He took care of us and made us feel extremely comfortable and we feel like we've known him forever. Not only did we leave with an incredible car, we got a friend out of it too! More car sales people should be like him. Thank you Nilusha!! You're the best! More

Tami could not have been nicer to deal with. After finding that the car I was interested in had already been sold, she said she would look for another that fit my desires. In a very short time, she c finding that the car I was interested in had already been sold, she said she would look for another that fit my desires. In a very short time, she called me to let me know a car had just come in that should work for me. It was not even cleaned up yet, but she had me come and take a look at it and I agreed it was a good match for me. It needed some work and was not ready for me to take, but I was guaranteed to have first shot at it. My own mechanic was even able to come by and check it out to his (and my)satisfaction. Tami made several follow-up calls to let me know how the car was progressing. You will be more than satisfied if you get to deal with Tami on your visit. More

Muy buen vendedor amigable y carismatico me iso sentir como en casa se gano mi confianza muy buena persona y profesional tiene mucho conosimiento en su trabajo me encanto excelente en todo como en casa se gano mi confianza muy buena persona y profesional tiene mucho conosimiento en su trabajo me encanto excelente en todo More

I bought a 2014 Avalon this past weekend. The salesperson, Paul Brown, was very patient and very good to work with. We test drove a number of models over a two day period (I never rush into buyi salesperson, Paul Brown, was very patient and very good to work with. We test drove a number of models over a two day period (I never rush into buying anything) and once I settled on the Avalon, he made sure that I new the difference amongst the three types of Avalon's available for purchase. Once I made up my mind, he made sure that I received an excellent price and the exact color scheme I wanted (not a common one to find). He really worked extremely hard to meet my needs in every way and he exceeded them. He is experienced and yet very youthful-looks like he just graduated high school a few years ago. He has a good sense of humor (I teased him a lot) but he can get down to the details necessary to have the understanding and confidence that a buyer needs in purchasing an expensive item. Once the Avalon was mine, he drove the car to my desired location and went through very thoroughly the "bells and whistles" that exist in today's technologically advanced cars (my last car, 1996 Avalon, had nothing on the dashboard compared to today's models). He offered to review everything again with me in a few days and it may be a good idea since the Avalon manual is 500 pages. He set up the Lo Jack instillation before I drove the car away and he set up a service appointment in the future. What else can someone do? Give you the money to buy the car? Take you out to Ruth Chris Steak House? It would have been nice. So he only gets an A from me and not an A+. On the other hand, he does get an A+. I hope he doesn't read this because I don't want his head to swell. To you future Toyota drivers, look up Paul Brown. More