Northridge Toyota

Cruddy service at really dumb prices On July 18, I called the dealership to check on the availability of one tire for my new 2016 Prius 4 Touring. I had suffered a flat tire on the r On July 18, I called the dealership to check on the availability of one tire for my new 2016 Prius 4 Touring. I had suffered a flat tire on the road the previous day, and since Toyota no longer provides a spare tire in Prius vehicles, I used the tire repair kit provided with the car. I was warned at the time that there would be 2 results from doing so: First, the tire would henceforth be unrepairable (which it was), and second, the TPMS sensor would also be rendered useless (bingo!) Sadly (and I am sure Toyota is well aware of all these things), I had no choice but to utilize the "tools" provided and, as noted, both of the suggested results turned out to be accurate. I called the service department on the morning of the 18th, and they ordered the tire for me, to be delivered to the dealership that afternoon. I arrived at the dealership around noon. After a 20 minute wait (odd to me, since there were no customers in sight) the service writer (a nice guy struggling with a malfunctioning computer system) completed my service request, and provided a receipt with no amount shown. He indicated that he would call when the tire arrived, at which time I had hoped to engage in a discussion of the costs associated with the transaction. That call never came. I tried on 2 occasions to contact the service department for an update, but after waiting on hold for 15 minutes each time, I abandoned the effort. I finally received a voice mail message at about 4:30 indicating that the car was ready for pickup. I arrived and was presented with the bill, which totaled $347. The tire was $196 plus tax, and the TPMS sensor assembly was $119. Once the bill was finally rung up for payment, it totaled $367, as a $20 charge for labor had been omitted. Nothing was explained to me about the bill or the confusion. Oh, well... After returning home, I decided to validate the prices charged by the dealership against prices for the same items on line. Although the tire is hard to find, the price when you do find it is about $150. The TPMS sensor assembly (42697-52020) can be found on Amazon for prices ranging from $65 to $80. Those are RETAIL prices! The dealership then adds another 25% to the retail price to pay, one might imagine, for the shiny new facility in which they find themselves. So in addition to some of the worst customer service I have ever seen (15 minutes of waiting and no one ever answers...seriously?), I get gouged by absolutely stupid prices. Certainly no surprise by this point - I personally am done with the dealership, and I share this experience in the hope of increasing awareness of their abominable customer service and outrageous pricing. They really need to pay more attention to their business, and not just their pretty new building. More

Unnacceptable Service Today I brought in my car for its periodic check-up (oil, water, etc). I was hoping that the service staff weren't going to ignore me, then be rude an Today I brought in my car for its periodic check-up (oil, water, etc). I was hoping that the service staff weren't going to ignore me, then be rude and dismissive again. That's what happened in December. Little did I know... I pulled into the 'no appointment' line around 11:30 AM. No one greeted me. A couple men in black shirts and trousers walked past, with no acknowledgement. Another car pulled up behind us, was immediately acknowledged by a staff member. Greeted and helped. It was surreal, to Toyota service staff I did not exist. If someone pulls up behind you, they shouldn't get helped first, right? For reference, I was in a t-shirt and jeans. I was clean shaven. I wasn't wearing fancy clothes, but I didn't look unkempt. Even if I were, that shouldn't make a difference in how I'm treated. I walked into the building and tried to talk to the service staff. For a couple minutes I was talked over and ignored. Finally one of the staff pointed outside where one of the men in black clothes who had ignored me previously was examining the car. I went outside because if someone is investigating my car I'm going to at least speak to them. He didn't return my greeting, merely grunted about keys in the car. After a few minutes of looking at the car he went inside the building without a word. I stood there for a minute wondering what I should do. Finally he opens the door, and with an annoyed expression and waves me in. I followed him into the building and was sent to a service manager. I was informed that lunch was starting, I would have to wait until 5pm (5 hours) before my car was ready. Also, the service manager clearly didn't want to speak to me, wanted to get his meeting with me over. His attitude was atrocious. Finally, I had enough. I asked if he could cancel my service contract and he said I had to talk to sales. Why sales is responsible for service contracts but the service department isn't is completely beyond me. I suspect the service manager just wanted to off-load me to someone else. At this point I was done. I left Toyota Northridge in disgust. This was even worse than my last experience with Toyota Northridge in December. There is a clear pattern of ignoring and treating some customers with contempt. After how I was treated I refuse to be part of a bureaucratic game of pong, bounced from one manager to another. If Toyota Northridge reads this review, I want my service contract canceled. Immediately. I will not pay for this kind of service. I will not be ignored. I will not be off-loaded to someone else. I will be treated with respect and dignity. More

Very pleasant experience! I finally got the car that I was dreaming about for a while! I got an Avalon 2016! I went expecting the process to take so long, but with the help of I finally got the car that I was dreaming about for a while! I got an Avalon 2016! I went expecting the process to take so long, but with the help of Marcy Liu and Katherine I was able to get this great deal. I loved how these women worked with me and knew what I wanted and the technology I wanted in my car. I would definitely recommend the sales women that I dealt with for my deal! More

Financing car at end of lease Marcy was amazing and extremely helpful! She assisted me in financing my car and explained all of my options thoroughly. Marcy helped me get the best Marcy was amazing and extremely helpful! She assisted me in financing my car and explained all of my options thoroughly. Marcy helped me get the best price and displayed great customer service all around! I will definitely be back to see her again for my next car purchase!! More

Stellar Customer Service!! Top recommendations! My husband and I bought our Toyota Sienna at Northridge Toyota dealership with Marcy Liu as the sales woman. My husband's car had broken down and went My husband and I bought our Toyota Sienna at Northridge Toyota dealership with Marcy Liu as the sales woman. My husband's car had broken down and went to get it serviced. We found out that day that the car wouldn't drive again. Naturally we were a little panicked as to what to do. That weekend we did our research and actually visited a couple of dealerships (not easy when you have 2 little ones). I can honestly say the experience we had at Northridge Toyota with Marcy Liu was stellar. My husband and I had to go separately (since it's not fun at all to go car shopping with a toddler and infant, trust me!), so one can stay home with the kids. The negotiation process was not as stressful that I was expecting. Marcy was really professional and she knows her stuff when it comes to the car specifications. I also like the new building and everyone I met there was so friendly from the start. We were not planning on buying a new car so suddenly but we absolutely love our new car. A stressful situation worked out really well thanks to Marcy Liu and the Northridge Toyota dealership. More

Very rude and aggressive sales manager I've had previous bad experiences at this dealer in the past, and recently decided to give them another shot after some 10 years, but they still have I've had previous bad experiences at this dealer in the past, and recently decided to give them another shot after some 10 years, but they still have a problem with their manager 'Paul.' Paul became pretty rude after he realized we knew what we were talking about when it came to investigating the details of the lease they were offering us. Especially after we began asking questions about what residual and money factor they had used for their calcs. He completely refused to disclose any details. I asked him several times if this was 'secret' information that he was guarding and that seemed to irritate him even more. Pretty much black listed them for life at this point. More

Rosalva "Rosie" Pineyra This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and This review is for Rosie Pineyra who has assisted me and my father for our separate cars for over 6 months. Rosie is professional, kind, efficient and helpful. She has gone above and beyond for me. She knows I travel a lot between the valley and the bay and always asks questions to ensure my needs are met. Though I haven't had any issues with my 2015 Corolla she makes sure that I feel safe and that even the slightest issues are addressed. Like I had an issue with a stain on the upholstery in my car and she proactively found a solution for how I can clean the stain- calling me a week after my visit (I had already forgotten about it) to tell me how I can care for the car if that happened again. I love Rosie! She's an asset to this location and I recommend her 100 percent! More

Outstanding Customer Service Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be Rosie Pineyra has been my care specialist only twice so far and I absolutely love working with her! She takes her time to explain all that needs to be done and keeps in touch with you during the services. can honestly say the love for my truck and dealing with her as my care specialist go hand and hand. More

Recent car purchase I just bought a new car. Marcy was a great help. She attended all my needs and answered all my queations. Good job!! I highly recommend her. I just bought a new car. Marcy was a great help. She attended all my needs and answered all my queations. Good job!! I highly recommend her. More

customer focused Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place Have been going there for 2 years. I trust them. When I have had issues, they addressed them. They have a great relationship with car rental place and it gives Toyota customers a great rate when your car is in the shop. Totally redid the dealership and it is beautiful. Lots of plug outlets for phones, iPads to recharge (really helps!!). Tim the service manager was very helpful recently when I was having trouble connecting with the dealership due to we were in Yosemite and in and out of phone service. More