Northridge Toyota

Generally good Generally satisfied except for one item. The service desk did not check with last service in April. Turns out, the service person recommended doing Generally satisfied except for one item. The service desk did not check with last service in April. Turns out, the service person recommended doing the 90,000 service even though it was done on our last service in April. In April, we had 87,600 miles and he recommended the 90,000 mile service which we did. Without checking back this week, since our mileage was now 89,600, he just assumed that we needed the 90,000 mile service. I had told him that this is our second car and we only drive it around 5,000 miles a year. When I got home and checked my previous service record and noticed that I had a second 90,000 mile service, I called the service desk. Upon confirming that was the case, he credited my account accordingly. A positive recovery to a situation that should not have happened if he had just checked our records. By the way, I used the same service person in April as I did this week. More

Super And fast! Alfonso was friendly and helpful a and answered all my questions. I was concerned because my car maintenance light went On before the mileage written Alfonso was friendly and helpful a and answered all my questions. I was concerned because my car maintenance light went On before the mileage written on the sticker in the windshield was reached. All’s well with my vehicle and it runs super! More

Everything was fine Be honest and eliminate sales pitch this waist time and turns people off that is why Car dealers have bad reputation don't bounce around with customer Be honest and eliminate sales pitch this waist time and turns people off that is why Car dealers have bad reputation don't bounce around with customer trying to force him to buy a no is a no More

Service Department Brought the car in response to a Toyota Factory Recall. Uber was called to take me home while the recall was handled and Uber sent to bring me back w Brought the car in response to a Toyota Factory Recall. Uber was called to take me home while the recall was handled and Uber sent to bring me back when my car was finished. A part was ordered for a repair and that was done a week later. Couldn't be happier at the way both visits were handled. Dealt with Phillip Takla and he was wonderful - most courteous and helpful. Would definitely recommend Northridge Toyota.Service Department. More

Service The service that Javier provided me with was excellent. He was respectful and professional at all times. My car service was done in 60 min which I tho The service that Javier provided me with was excellent. He was respectful and professional at all times. My car service was done in 60 min which I thought it was good length of time. More

recall remedy appt As painless as it gets. Dropped car off for a recalled/replacement part. I requested an overall assessment of the vehicle as well; they did that fre As painless as it gets. Dropped car off for a recalled/replacement part. I requested an overall assessment of the vehicle as well; they did that free of charge and gave important suggestions/feedback. Lyft ride to get home. They replaced the recalled part and that was that. More

the work is good and in a short time. Thank you Kevin said the work is done in 20 minutes and it is on time. Kevin is professional and precise with what he said. I would recommend him to my friends Kevin said the work is done in 20 minutes and it is on time. Kevin is professional and precise with what he said. I would recommend him to my friends. Thank you. More

Great emprovements are clearly visible. The service was well organized. Everything was right to the point, clearly stated, fast and friendly. Noel Orozco was the person I dealt with. Thank The service was well organized. Everything was right to the point, clearly stated, fast and friendly. Noel Orozco was the person I dealt with. Thank you Sir! More

Excellent service I have several vehicles that I bring to Sam, Sam is an excellent service advisor very knowledgeable and courteous. I highly recommend him to all my fr I have several vehicles that I bring to Sam, Sam is an excellent service advisor very knowledgeable and courteous. I highly recommend him to all my friends and family members. More

Keeping things straight Adolfo did a great job in reviewing my service record, analyzing what was needed and what had been completed, honoring a coupon I received via email, Adolfo did a great job in reviewing my service record, analyzing what was needed and what had been completed, honoring a coupon I received via email, and being friendly, knowledgeable and keeping things straight. Thank you Adolfo for a great job! More