Northridge Toyota

Avoid this dealership at all costs. They resort to deceitful tactics to lure you in. I made it clear to the salesperson that I would not visit until I obtained financing approval, as I They resort to deceitful tactics to lure you in. I made it clear to the salesperson that I would not visit until I obtained financing approval, as I anticipated my credit score would necessitate some time for processing. The salesman later informed me that I would need a co-signer. I enlisted my mother for this role, and later that evening, he claimed that I was fully approved with a requirement of $2,500 down. I agreed to come in. Upon my arrival, I was presented with an approval that included a $2,500 down payment and a monthly payment of $761, which I found to be quite high. Given my credit situation, I understood the rationale. However, I soon discovered that the approval was based solely on my mother's credit, which stood at a mere 622, and she had never taken out a car loan before. This lack of transparency was frustrating, as they continued to pressure me into accepting the payment terms, despite my repeated refusals. I even inquired about another vehicle that was only $700 more, but they ignored me and failed to provide any documentation regarding the interest rate or payment breakdown. Instead, they rushed my mother to sign all necessary paperwork without showing me any relevant details. After I finally managed to obtain the paperwork my mother signed in haste, revealing that she was offered a staggering 29% APR for her first loan. With an almost $800 monthly payment, the total loan amount would reach $51,000. Such terms are outrageous, especially considering that the average interest rate for a car loan for someone with a 620 credit score typically falls between 9% and 13%. This dealership took advantage of my mother’s inexperience, and I'm now exploring legal options to address this situation. Additionally, I encountered further issues upon receiving the keys to my vehicle. They had promised to wash and charge the car, yet that was ignored during the four hours I spent at the dealership. After leaving, I noticed that my license plate was barely attached, hanging by just one screw. I returned to have them fix it, only to find that they used an oversized, rusted bolt that damaged the mounting hole. To make matters worse, they didn’t even provide me with a license plate that had current tags, leaving me to drive a vehicle with expired 2023 tags, which is both absurd and unprofessional. Upon closer inspection of the car, I discovered two large black stickers on the doors, concealing previous markings. This made me realize why they were reluctant to offer me the other vehicle I had expressed interest in; they seemed eager to offload this one without being transparent about its condition. They assured me that the car had undergone a complete mechanical inspection and was in perfect working order. However, I have since heard unsettling noises and noticed irregularities that raise serious doubts about their claims. It’s infuriating that they burdened my mother with a $51,000 loan for a car that may not have been thoroughly vetted or genuinely approved. Their practices are not only unprofessional but also ethically questionable. I strongly urge anyone considering this dealership to think twice before engaging with them. Save yourself the trouble and seek alternatives that prioritize honesty and customer care. More

Trevor Ripley, Service Advisor & Allie provided me with Outstanding & Prompt Service today 9/26/24 on my my 2013 Toyota Limited. Anthony assisted me in my understanding of performing services. Outstanding & Prompt Service today 9/26/24 on my my 2013 Toyota Limited. Anthony assisted me in my understanding of performing services. More

Scott Nakaoka sale rep. and Chris floor manager, both are excellent .Thak you for your kind. and Chris floor manager, both are excellent .Thak you for your kind. More

I unfortunately fell victim to an attempted bait & switch of a used vehicle on their lot and wasted about 30 minutes of watching salesmen play cat and mouse "looking" for the vehicle I was supposed to buy. S of a used vehicle on their lot and wasted about 30 minutes of watching salesmen play cat and mouse "looking" for the vehicle I was supposed to buy. Scott is an unprofessional and rude salesman who lied about the vehicle I was interested in being sold at auction less than 3 hours after he sent me an out the door price for it and less than 6 hours after his sales manager personally confirmed to me that it was available. He said that it sold "this morning" when I arrived at the dealership, but the email I received from him showing the out the door offer was at 4:55pm. I arrived at the dealership at around 7:30pm. When I began leaving, he immediately began raising his voice and scolding me saying that they don't take online inquiries seriously from potential customers and that it is essentially my fault for not coming in sooner or playing "negotiation" with them in person. He tried to show me a different scratched up vehicle instead that had a car accident with a dirty carfax report. Being rude and condescending to a customer and blaming their own faults on others is not a way to fool a potential bait and switch victim of your scam. These salesmen obviously have no clue what they're doing and this entire dealership is a racket. More

Ed Mejia is the perfect salesperson. Great service w smile Highly recommended to anyone looking for a dependable car Great service w smile Highly recommended to anyone looking for a dependable car More

Falcon manager was great man. He helped all me. I recommend him if you want to buy a car! He helped all me. I recommend him if you want to buy a car! More

Was quick and convenient to buy a car from these guy. Than you for the service Than you for the service More

very good the cervice was great so satisfied with teh dealer workers an staff manager dealer workers an staff manager More

He was very knowledgeable with the models and working with him and the team was a relatively smooth process. with him and the team was a relatively smooth process. More