Northpointe Motors - Gaylord

Friendly service with no pressure added My husband and I went there looking for a car and had a great experience. The employees were very helpful and curtious of us and our needs. Very know My husband and I went there looking for a car and had a great experience. The employees were very helpful and curtious of us and our needs. Very knowledgeable, if they didn't know the answer they wouldn't quit til they had it. Made us feel comfortable during the buying process, especially Amanda and Samantha who worked in the office. They are both very personable people. More

Amazing Job Amanda!!! We love our experience at this dealership, we were able to go take our truck for a drive and purchase with no hassle. Amanda was able to accommodate o We love our experience at this dealership, we were able to go take our truck for a drive and purchase with no hassle. Amanda was able to accommodate our expectations and we left with my husbands new 2004 Dodge Ram 2500 the same afternoon. Everyone we saw was helpful and friendly. I definitely did not feel like a number and Amanda, Samantha, Mary and the mechanic all showed us that they care! Thank you so much. More

Great customer service Great selection, great service, the staff goes out of their way to put the customer at ease and make it a pleasant experience, they were very informa Great selection, great service, the staff goes out of their way to put the customer at ease and make it a pleasant experience, they were very informative and helped in every way possible, even with transportation. More

Fast fair and friendly I inquired online about selling my car. Within minutes I got a call to set up a time for an appraisal and an instant offer. At the appraisal I was off I inquired online about selling my car. Within minutes I got a call to set up a time for an appraisal and an instant offer. At the appraisal I was offered a fair on the spot price and the sale was completed within minutes. They even gave me a ride home! Thanks. Very fast and friendly staff. More

Don't buy a car from them ! I bought a car because I was in need , I assured that they would help me find a reliable car ! What they found me was a lemon ! My car has been repair I bought a car because I was in need , I assured that they would help me find a reliable car ! What they found me was a lemon ! My car has been repaired 3 time and has been only running for 1 month out of the three months I have had it and I still have to pay in it ! I asked when I bout it if they knew why the check engine light was on she got it checked and said it was air ! I informed her before I left that the air conditioner wasn't working , two days later I told her the back windows wouldn't go down and the back hatch wouldn't close and she assured me she would fix them and they hasn't been fixed ! Three weeks later my car started over heating and hasn't stooped! I'm over it I call her and she transfers me or tell me she is on the line with someone ! I want a car that runs ! Please of you have this problem report them to the attorney generals ! People need to know ! I will be pressing charges ! Because I wasn't informed of there preexisting problems ! Don't do what I did and buy a car from north point motors More

crooks I took my Tahoe I purchesd at NorthPointe in Gaylord to Jim wernings to be serviced Jim wernings had the work done within an hour of dropping it off b I took my Tahoe I purchesd at NorthPointe in Gaylord to Jim wernings to be serviced Jim wernings had the work done within an hour of dropping it off but when it was time for north point to pay there CREDIT CARD was declined not one card but 3 different cards. Nobody at northpoint will give you a high up manager or the owners number so the dealership couldn't release my Tahoe to me until north point paved for it so I missed work because of not having a vehicle to get there and I had to find a ride home and a ride to get the vehicle when they finally got it paid for the next day they are the worst people I've ever dealt with and its obvious they can't pay there bills and if you need to talk to someone in charge forget it it won't happen I would rather call custom service in a third world country at least they will transfer you to a manager or someone with the power to get things taken care of. I am sickened with north point and will be wrighting this everywhere I can to warn people not to deal with them and don't just take my word for it look up the reviews from other customers I wish I had before I went through the xxxx they have put me through More

Worst place to buy a car This is the worst car company I have ever gone to the service engine was on when I got the car I asked Mary from the Garlord office she assured me it This is the worst car company I have ever gone to the service engine was on when I got the car I asked Mary from the Garlord office she assured me it was a glitch I drove my car 3 weeks and the air condition motor which hooks to the serpentine built seezed up and the car will not longer turn on ! The cost is around 500 and she says she is unable to fix it because it's not under warranty ! Well I have a payment do and it pay for a car that doesn't run or get the car fixed either way I was tricked ! So now I don't only have to pay the car payment , to repair the jeep but for a lawyer !Unfair and Deceptive Acts and Practices — Every state has an Unfair and Deceptive Acts and Practices (UDAP) law. These laws can often be used even if the used car is sold "as is," as long as the dealer is guilty of a verbal deception or a failure to disclose information about the vehicle. More