Northgate Ford - Service Center

Customer Service Service Advisor, Chris Peters was professional, very friendly and quite accommodating. Truck was repaired, price was good....and I was on my way. Service Advisor, Chris Peters was professional, very friendly and quite accommodating. Truck was repaired, price was good....and I was on my way. Must also mentioned other employees of Northgate Ford were also professional and friendly. As all these "positives" appear to be genuine, I will not hesitate to bring my Truck, or any other vehicle for servicing there. More

Poor Customer Service The overall customer experience is very poor. I purchased a $45,000 truck from NG and had a great sales experience. I brought my truck in for its fi The overall customer experience is very poor. I purchased a $45,000 truck from NG and had a great sales experience. I brought my truck in for its first scheduled service appointment for 5000mi check & oil change. I informed the service advisor that I had two other items that were defects in the truck. One was a defective seal which is literally a 5 min exchange. The other was to reset a setting that I could not find in the myFord system...again, probably a 5 min fix. The service advisor was not interested in hearing my request and informed me that I would need to bring the truck back for those items. Mind you I live 45mins away, and after informing him of this he condescendingly repeated his statement to schedule another appointment. The customer waiting area was also dirty with limited refreshments. I just relocated from Detroit to Cincinnati and have bought many GM and Ford vehicles over the years. All I can say is that NorthGate should benchmark some of the dealerships in Detroit where the customer is treated with respect and the dealer goes out of their way to meet their needs. The dealers also have nice cafe's with great amenities. When you spend as much as we do on vehicles the customer should be treated respectfully. More

2012 Explorer service Northgate has provided great service on our 3 Ford products for the last couple of years and they have always fixed them right the first time and on t Northgate has provided great service on our 3 Ford products for the last couple of years and they have always fixed them right the first time and on time. My wife was taking our 2012 Explorer on a long trip w our daughter, son-in-law and granddaughter so we had Northgate's service department inspect it for any issues, change oil, check brakes, charging etc. They found a marginal battery and replaced it w a competitively priced replacement. The trip was over 2,800 miles of trouble free driving. We really like how they review our options after diagnosis, let us know if a repair needs to be completed immediately of if it can ride until the next service. More

Scam a handicaped man My brother is permanently confined to a wheelchair. He sent his car in for. Service before leaving on a long trip. He was told car needed front ball j My brother is permanently confined to a wheelchair. He sent his car in for. Service before leaving on a long trip. He was told car needed front ball joints and tie rod ends. He played for this over 1000 dollars he went on his trip to mayo clinic in Minnesota. When he returned he had a shake in the front end .we thought it was the brakes so I jacked it up tool the tire off to change the brake only to find that the brakes were fine. But the upper ball joint on the passenger side was not only wire out but also the original ball joint .after talking with the manager of the service department they agreed that the work had not been done . they then replaced the original parts ..watch out for these scam artist thieves they put a handicapped man in danger.to steel 1000. Dollars I do not know the name of the manager I dealt with only that he was a manager in the lincoln area More

I purchased a used Mustang in Cincinatti from another seller. After driving the vehicle back to Idaho where I live, I made an attempt to transfer extended warrantys with my local dealership, and they lef seller. After driving the vehicle back to Idaho where I live, I made an attempt to transfer extended warrantys with my local dealership, and they left me hanging. I got in touch with Cheryll Hendrickson and asked for her help beings the vehicle was purchased at her dealership, and the extended warrantys were purchased there also. The Mustang had come from an estate sale, and Cheryll helped me get a release from the attorney for the estate so I could transfer the warrantys to my name. Here is a person who was willing to work with me from 2000 miles away, and my local dealership 4 miles away just gave me a number for Corporate Ford and sent me on my way stating that there was nothing they could do. EXCELLENT SERVICE FROM EXCELLENT PEOPLE AT NORTHGATE FORD IN CINCINATTI, OHIO! Richard Weirich 2422 12th ave rd. box 371 Nampa, ID. 83686 208-461-2041 More

The last time I came to Northgate Ford I had the oil changed and the tires roated. They did a great job and the time was quick. changed and the tires roated. They did a great job and the time was quick. More