Northgate Chrysler Dodge Jeep Ram

Great people Really great experience . They made everything from the time I called in to when I signed the paper work a fast fun and easy experience. Would highly Really great experience . They made everything from the time I called in to when I signed the paper work a fast fun and easy experience. Would highly recommend. More

Horrible work Went to have recalls fixed and they left exposed wires which I could smell burning. Mind you I have a 9 and 3 year old. Went to have recalls fixed and they left exposed wires which I could smell burning. Mind you I have a 9 and 3 year old. More

Great overall experience! Top notch knowledgeable sales staff, great and informative service department! Everyone works to make sure each visit is as enjoyable as possible! 10/ Top notch knowledgeable sales staff, great and informative service department! Everyone works to make sure each visit is as enjoyable as possible! 10/10 would recommend. More

Great buying experience My Saleman was very knowledgeable about our new Ram Truck. He was friendly and willing to answer any and all of my questions. He did not get frustrate My Saleman was very knowledgeable about our new Ram Truck. He was friendly and willing to answer any and all of my questions. He did not get frustrated with me over all the questions I kept asking. More

Rip off scam 4 years ago hired these guys to purchase and install a new hemi motor on my 2003 ram 2500 truck. Paid over 8 thousand dollars and was ecstatic to have 4 years ago hired these guys to purchase and install a new hemi motor on my 2003 ram 2500 truck. Paid over 8 thousand dollars and was ecstatic to have a problem free work truck for years to come. Boy was i wrong at about 30000 miles the new motor had a bad tick coming from lower part of the motor. I immediately had it towed to Northgate Chrysler dodge and was told because oil was present on the exterior of motor they would not honor the 3 year unlimited mile warranty that was given because it was obviously a maintenance issue.I then Had truck towed to an unbiased mechanic and they found it was not oil but transmission fluid from the high pressure line not being correctly installed at the time they supposedly replaced the motor out. I returned to Northgate chrystler dodge after paying another tow bill and they finally agreed to look at the motor and was assured that a brand new replacement motor was in transit to their location that all I had to do was leave a $2000 deposit for the labor and they would replace the motor with another new one. 2 months later truck was ready for pickup again. I was told that my old motor would be shipped back diagnosed and refund would be issued as soon as it was determined that the engine was faulty. I own a fleet of work vehicles and they are all rigorously serviced and maintenance by our own in house mechanic. 18 months ive driven this truck and since day 1 ive noticed an extremely noticeable loss of power that my truck once had but i figured it was all part of the break in on a newer motor. 16 different times the radiator has lost all engine coolant in 18 months and no noticeable explanation other than its leaking out the over flow and boiling off due to every day use. We have monitored this issue since the 1st time it happened. And routinely added water and antifreeze as it some how ran low. Each time it ran low it would show signs of overheating via temperature gauge. So thats how we knew when to add coolant and water. The radiator would consume almost 5 gallons of water and coolant each time but we pressure checked it replaced caps and still where the coolant was going was a mystery. 2 weeks ago the same issue occurred only this time the engine shut down so we pulled it off to side of highway let engine cool as usual. Added the coolant and water and truck still would not start. After disconnecting the battery for 20 minutes checking transmission fluid and oil everything seemed fine we reconnected battery and engine fired up fine but ran extremely rough so we decided to have truck towed to a local mechanic for review. It was them determined because of water now present in oil that the head gasket was blown. I contacted Northgate chrystler dodge again and was told that my new motor only 18 months old had no warranty what so ever and I was basically stuck with whatever had to be done to fix it. So i hired a local mechanic to begin the head gasket replacement he checked the torque on the bolts down to the heads and determined none of them were torqued to spec and the head gasket itself on one side had burned out in 3 different sections of the head. He then diagnosed the rest of the engine and determined that Northgate Chrysler dodge bent one of the pistons during whatever they claimed to do and reassembled the motor not to the specifications called for by manufacturer recommendations. There was rat poop in between the upper intake and he questioned that the motor was ever replaced 18 months ago because the motor looked as if it was the original one installed in 2003. So over 15 thousand dollars in tow bills and parts and labor to replace 3 motors now 2nd one less than 30k miles 3rd less than 18 months old and i am stuck with another motor replacement bill for the 3rd time and nobody at this place has returned my call. I even submitted a written complaint via online after talking to someone in house they assured me that they would email me a copy of the paperwork on the engine replacement and why there is no warranty on the new motor yet 6 days i have not received anything. After written complaint was reviewed I was reassured I would be contacted again 3 days have passed and no such contact. I do not believe my motor was changed at any time now because the shape of the motor the parts on it from top to bottom show no evidence that such work has taken place. Customersl service is surely of no concern to anyone that ive dealt with thus far. As a wounded combat veteran and father of 9 I di not have endless amounts of money to be down a work truck for 3rd time and it is seriously causing not only a hardship on my family but the families of employees that work for my company. Highly disappointed Highly upset Shame on Them More

Your happiness is not their priority Because customer satisfaction is clearly not a priority at this dealership .. I will not return. My sales guy did not inform the finance guy (as he Because customer satisfaction is clearly not a priority at this dealership .. I will not return. My sales guy did not inform the finance guy (as he said he would) that I had my own tags to put on my new vehicle. I asked the guy in finance to waive the temp tags + fee and let me use my own tags, and he refused. Then brushed it off, as if it were 'no big deal' that I would be paying for something I did not want, nor need, and also have to make an unnecessary trip to a BMV to pay (yet again) for a tag transfer. I was already unhappy the error was made, but to treat it as 'no big deal' is unprofessional and rude. I will also note, it took over 3 hours to buy the car from them, after my decision to buy was made. -Unhappy buyer More

wouldn't recommend both sales and service dept. Northgate Chrysler Dodge Jeep Ram April 26th 2015 my husband and I bought a brand new 2015 Jeep Renegade Latitude with 36 miles on it. The next da Northgate Chrysler Dodge Jeep Ram April 26th 2015 my husband and I bought a brand new 2015 Jeep Renegade Latitude with 36 miles on it. The next day driving to work I noticed my window was whistling while I was driving even though it was up. I called the dealership and they we’re very helpful and said to bring it right up and they’d fix it. We did so and in the process the techs broke a small part hind the door handle (no biggie but they had to order the part and come back another time) About a week went by and we noticed on the headlight, paint splatter along with some paint over what looked like it was previously taped off. We weren’t told it had been repaired or wrecked or damaged. When we got a chance to we went to the dealer furious at the fact we have been there twice in a week and a half. They looked through paperwork and found that had been damaged slightly in transport to the dealer and when it arrived they patched it. They said detail hadn’t got to it before we bought it and apologized. They said they would take care of it once our part for the door came in and we would be provided a rental car. That’s exactly what they did too. June 18th I walked to my car at work and started it as normal, when the dash was flickering and a symbol with an “A” and arrows around it was on. I looked in the manual and couldn’t find anything on the symbol. I turned the car off and back on and it continued. I drove home that way and we called the dealer once I got home to let them know. They said to bring it up when we can and they would fix it. We started it later that night and the issue had stopped so we deemed it unnecessary to bring it back because it had stopped and they wouldn’t be able to find anything wrong with it. July 21st I filled up my gas tank from ¼ to full tank and when I started it the engine light came on. I turned off the car and back on twice when finally the engine light came off. I have text messages to my husband to prove this, and a passenger that was there to witness it too. August 23rd I was at work and my husband was going to go and get an oil change for it and when he went to start it; it wouldn’t. The engine kept clicking when he started it, but the dash and headlights were on. We even have a video to prove this because the dash was making weird movements at the time. The Chrysler Technician told my husband that he is worried that the car will catch on fire in our driveway. The key also wouldn’t come out of the ignition at the time. He called the dealership and since it was a Sunday service was closed and the manager answered. He said to wait until the morning and to call Chrysler roadside assistance and they could help and if not they would get a tow out. All while like I said the key was stuck in the ignition in our driveway all night. Someone could have broken the windows or it could have like above resolved itself maybe. August 24th, I had to work & my husband had an important doctors appointment at 2pm and we were down to one car so I took it thinking it would be resolved before (which it was BARELY) He called first thing when they opened @8a and roadside was out close to 10a, Roadside tried to jump it because at that point it was dead and it clicked and sparked. My husband was turning the key and it wouldn’t start. The man demanded he stop because it was unsafe at that point for the both of them. He then told him to call the dealer for the tow because it’s unsafe to jump or drive at that point. The tow came around 12 and had issues getting it on the truck in neutral so he then took the gearshift apart to get it on there. They got to the dealership in time for my husband to get a rental and get to his appointment but barely. They had the car for about a week, and when we got it back they stated it needed 6 module updates (which I’ve still yet to be told what a module is, a computer system I assume) and that the car was completely dead. We told the service department that they were wrong, the battery was not dead because the lights were on and dash and like I said before we have video of what it was doing. The battery was dead because the dealer had us sit outside with the key stuck in the ignition all night and of course it would die. The service dept couldn’t give us an explanation for what happened so we went on thinking it would be resolved. We got two lights down, right in front of target when the car wasn’t shifting/accelerating right. I cant give you an exact day this time on when I brought it back up to the dealership after still feeling like it didn’t shift or accelerate right since the last service. It also wasn’t calculating MPG’s, or speed accurately (but I was able to reset that in the settings) we brought the car back up to the dealer and told them the issue and they provided us with a rental. They called my husband the next day and said they were able to find what the issue was, (another module) but couldn’t troubleshoot which one. They asked if they could give permission to have someone drive it to and from work to find it. The manager said the tech lived down the street from the dealership. On a Sunday at 4p we saw him driving it. And after a week and a half I decided to call and ask them updates because they had not called at all with them. The woman was very rude and said the tech found nothing wrong with it when he drove it. But only after putting close to 400 miles on it in that time. My husband called the service manager and said to the manager “you told me that there was something wrong with the car”. The manager said back to him “we do know there is something wrong with the car, we just don’t know what is, so you need to drive the car and when it starts acting up again to bring it in”. So mad at the service we had and to constantly keep calling and driving there, I finally called Chrysler. The woman was nice and gave me a case number and said to not pick up the car until Monday because the case worker would get in contact with us and the dealer then. That Monday a caseworker contacted my husband and said to not pick up the car. When I was driving home from work around 430pm I received a nasty voicemail from service saying they had talked to Chrysler and we had to pick up the car before they started charging us for the rental. We called service and talked to service manager and he said they had not spoke to Chrysler but that we needed to pick up the car, even though they never fixed the issue in the first place. He said we just needed to continue driving it and bring it in when we find it having the issue. So we called Chrysler and they said to pick up the car, even though we were just told not to. LACK OF COMMUNICATION ON EVERYONE’S PART. We picked up the car and they already had someone going to get the car once we pulled in, were handed the keys and not one word was said to us about the diagnosis or anything. Left that day furious and to this day CONTINUE TO HAVE ACCELERATION/SHIFTING PROBLEMS, almost got in an accident due to it also. Along with the gearshift making sounds, and car shaking when idle. We live 40 minutes and 19 miles from the dealer, and I thought that buying a new car would mean reliability, which I have yet to get. We both work full time, go to school, and have a second part time job. Around 50+ hours a week for each of us, and we don’t have much spare time together, we didn’t want to spend our off days or free couple of hours dealing with all of this. I’ve been a Jeep lover my entire life, along with my family. They’ve all owned numerous jeeps over the years, new and used. I have NEVER once had an experience like this AND I will never recommend this dealership or service department, or any Chrysler made vehicle of that fact to anyone I know. I’m so disappointed at the way everything has been handled thus far and will continue to fight this until I get it resolved and my story is HEARD. We also own a 2012 Chevrolet Equinox we bought from Joseph Chevrolet and will continue to take our business there. We’ve not had one problem and we LOVE the car and they also provide free oil changes (which they threw in with purchase) and they also offer a rental car in the meantime to run errands if you don’t have time to wait for your car to be serviced. I would recommend you take your business there. More