Northgate Chrysler Dodge Jeep Ram

I needed a new car since my Jeep Liberty was 12 years old. I researched Jeep models again, since I had a mostly good experience. Although Northgate was further from my home, their prices seemed to be or old. I researched Jeep models again, since I had a mostly good experience. Although Northgate was further from my home, their prices seemed to be ore reasonable. The entire experience was pretty painless. The salesman, Dustin Loesche was friendly, patient and professional while I ade my decision. I drove out in a new Patriot! Nothing bad to say about my car buying experience! More

Thank you, Missie, for a great buying experience. My wife and I appreciate your help in getting us the Jeep we wanted in our price range. wife and I appreciate your help in getting us the Jeep we wanted in our price range. More

The purschase of the used Kia was one of the easiest car buying experiences we have had to date. Dustin was easy going, humorous, genuine and friendly. The dealership was fairly busy and Dustin kept us in buying experiences we have had to date. Dustin was easy going, humorous, genuine and friendly. The dealership was fairly busy and Dustin kept us informed during the buying process. Low pressure sales approach was greatly appreciated. More

We were very happy with the service we received in purchasing a new mini-van for our non-profit agency. Mike was very helpful when we initially visited for information and to get prices. Herman was e purchasing a new mini-van for our non-profit agency. Mike was very helpful when we initially visited for information and to get prices. Herman was exceptional when we came back and test drove the vehicle. He also brought the vehicle down to our office at 6:30 so our board of directors could see what they could be buying. When we came in for the final purchase Mike was great and helped us through the process and made sure we had all the information we needed. We had a very good experience. Herman donated some books to our library for our elderly friends, and made a donation to the organization after we bought the car, which was very nice of him. More

Herman was incredibly helpful during the entire process. It was the first car I bought, and he made it a smooth purchase. He still keeps in touch to make sure everything is going well with the car. It was the first car I bought, and he made it a smooth purchase. He still keeps in touch to make sure everything is going well with the car. More

From the minute I submitted an inquiry to them, they were very responsive. They were easy to negotiate with, and worked with me to get a good deal on the car I wanted. very responsive. They were easy to negotiate with, and worked with me to get a good deal on the car I wanted. More

We inquired about a car via email and Dwayne answered the email. That is all he did. He did not give us an answer on my husbands question. So we were out driving that same week and thought we would stop in. email. That is all he did. He did not give us an answer on my husbands question. So we were out driving that same week and thought we would stop in. Johnny (sales rep) met us at the door and showed us around. Johnny was awesome. We decided to purchase the car thru him since he spent a couple hours with us wheeling and dealing. We didn't expect to purchase a vehicle that day so my drivers license were at home and we had to be home to get our daughter for school. Johnny said "no problem, I will get finance to get the paperwork together, get your trade in and info and we will finish up when you come back". Upon our return, Johnny was busy with another customer. This is where it gets ugly. Dwayne (who only answered an email) took over the purchase since he "answerered the email" and felt he should have been talked to when we stopped in originally. Finance did not have our paperwork read, they combed thru our trade in (a dodge caliber) and offered us less than originally agreed upon. I understand, the car had problems that we were unaware of supposedly. Dwayne gave us "numbers" and those changed to what was originally agreed upon when we dealt with Johnny. We understand things change, but when we ask to SEE the numbers and interest rate, we should be given those numbers. Not given the run around. Once we agreed on the payment and trade in offer, things still progressed at a slow rate. The trade in was in my sons name so he had to sign over the title. We got him there quickly because we were told he could sign then leave. He waited 2 hours! Dwayne had asked us about gap insurance. We said we wanted to wait to see if our insurance offered it and could we add it after we found out. He said SURE! No problem. Once finance was ready for us, it was time to sign the paperwork for Gap insurance..The finance guy said we "refused it" and needed to sign saying that. We explained to him that Dwayne said he could wait...The finance guy's response was "no, you have to take it now or leave it". We explained to him that Dwayne said we could wait to which the finance guy says loudly "JESUS!!" and called Dwayne into the office. Of course Dwayne was wrong but he should have known this since he has been selling cars for a very long time. Once it was time to leave with our new purchase, Dwayne seemed to have misplaced the key to the trade in. I watched him put the description card on the key chain. He kept asking me if I had the key. I explained to him what I saw him do and he made me feel like he was accusing me of taking the key. We didn't know if we were finished yet because there was no hand shake or apology for the way the day went. It took us 6 hours to purchase this car. Never in the history of buying a car has it taken this long. While we were close to being finished and waiting on finance papers and several hours of tension, Dwayne handed me this paper with a paragraph stating "Once again I want4ed to thank you for our purchase. I try to reach a goal every month and the number one way for me to do that is by spreading the good news and successful sales stories just like the one that we had. I get rated on a website called dealerratercom. It's a site that rates all dealerships and the salesman that they dealt with. It helps with future sales and also my standing here at the dealership. If you could be so kind to go on the site and reate me at 5 stars across the board I would appreciate it greatly."......Dwayne knew we weren'tt happy and offered us 2 free oil changes so we would give him 5 stars. If you give great customer service, you don't need to bribe customers with oil changes. You earn it. If it wasn't for Johnny getting half of this sale, we would have taken our business elsewhere. We dealt with Johnny and was very happy with him. Dwayne did not need to step in just because he answered an email. My husband called and spoke to the owner of the dealership and he was very kind and understanding. He listened and fixed some issues. So I am not rating the dealership, just Dwayne. My husband was irritated and getting very frustrated and loosing his patience. Never once did he yell, but Dwayne knew he was irritated. At the end of the day, Dwayne should have shook our hands, thanked us for our business and offered something other than 2 free oil changes for a 5 rating. More

My husband and I had a great time purchasing our new car. We will never forget this experience Our salesman, Ian Talbert worked with us and our issues to make it happen. I would rate his quality aboiut the We will never forget this experience Our salesman, Ian Talbert worked with us and our issues to make it happen. I would rate his quality aboiut the vechicle we chose, a "10'. And we will surely tell all our friends and family about this experience. We were very comfortable with the whole experience. Yes, we were on our way to McCluskey, but we decided to come to Northgate Chrysler, because we live in Mt. Airy, and we wanted to see the new dodge. Thank you so much for taking care of us and we will be sure to come back!!! More

I received great service and love my new dodge charger. I was looking for new car for months trying decide and the got me into exactly what I wanted. Happy with my purchase was looking for new car for months trying decide and the got me into exactly what I wanted. Happy with my purchase More

I received great service and love my new dodge charger. I was looking for new car for months trying decide and the got me into exactly what I wanted. Happy with my purchase was looking for new car for months trying decide and the got me into exactly what I wanted. Happy with my purchase More