North Shore Honda

I had recently stopped into the North Shore Honda dealership with interest in a used car hoping to trade in my Toyota Prius. After speaking with my parents we thought that maybe I should be looking i dealership with interest in a used car hoping to trade in my Toyota Prius. After speaking with my parents we thought that maybe I should be looking into a new car instead, so we walked into the dealership and were greeted by Harold who was very nice and eager to help, he sat us down and went over the pros of purchasing a new car as well as informing me of the warranty for a new car and the types of services offered with the new car. After going over some numbers and discussing what i may possibly receive for my trade in value I felt that if i were to purchase the new car the leasing option would be right for me. I came in a few days later, again greeted with a smile by Harold to put the deposit down for the new Honda Accord as well as to get the Prius appraised. Harold was kind enough to offer me a test drive where i was able to ask some more detailed questions about the car, in which he was very informative. I came back later that night to work out the last of the paper work and was then introduced to Eddie. Eddie was so kind and friendly the entire time to my parents and I, I felt so comfortable to ask him any question i had. After spending about an hour with Eddie i felt that my family had just made a new friend, making my first car purchase very comfortable and less stressful. I feel that the North Shore Honda dealership is one of the best i have personally dealt with, being a young girl going into a car dealership alone to ask about a car i never once felt pushed to purchase or belittled for being a girl. The entire experience was easy and enjoyable, I would recommend this dealership as well as mention both Harold and Eddie for anyone in search of a new car. I am proud to say i am a first time car owner and couldn't be happier with my decision thanks to everyone involved at the North Shore Honda. More

Sat morning I clicked on a link for more information on a car at this dealership listed on cars.com. Shortly after, I got an email from FRollo thanking me for contacting them and someone would be in touch wi car at this dealership listed on cars.com. Shortly after, I got an email from FRollo thanking me for contacting them and someone would be in touch with me shortly. Little did I know that was the only thanks I would receive. By Tuesday lunch I called them and spoke with Fred who promised to email us the credit app and any documentation we would need to purchase a used Honda accord we saw on their website after we hung up, so I could get time off from work and drive down Thursday. Wednesday night after leaving 2 voice mails and an email to request it again ahead of time (considering driving from CT) we finally left a message for Dave the general manager who called Thursday to apologized and had the assistant sales manager Matt call us back and we scheduled an appointment for Monday. Matt promised to take care of us personally. That morning Matt confirmed by email the two cars we were interested in were available. When we got there Matt promptly handed us off to a salesman and disappeared. After the 2 hour drive from CT, one car was unavailable and the 2nd car mysteriously disappeared too. The next step in the "set up" was to show us 2 other cars. The first car was listed at 25K mileage. As we took it for a test drive the salesman Gary told us this story how this was a very very upscale neighborhood and these cars are pristine and that rich peoples nannies used the cars to shuffle kids around (does this sound familiar to anyone?) While parking the car we noticed that the mileage was actually 27.5K miles, and the 2nd car which was listed at 29K miles, we asked to turn on and check and it was 33K miles! I'm sure it was obvious that we liked the color and interior color of the car with the 33k. Exhausted and not wanting waste a trip we asked for the prices, The car with 33K was $1500 more having the same make and model. When asking why, the salesman said that it "came in that way" refusing to elaborate. When we asked why there was a difference of 4K miles from what was listed on the website and on the window sticker we were told that they were demo models driven by sales reps. Finally we cornered Matt, who said he was more worried about the so called "missing car" than helping us out.Then told us we should be grateful that he was there, because he was supposed to leave at 5pm. At that point I told them to call me tomorrow when they find the car. Needless to say we didn't get a call. RUN DON'T WALK AWAY FROM THIS DEALERSHIP. More

Jay and Fred were very helpful. The dealership gave great customer service and were very friendly. I will gladly recommend this dealership to anyone I know looking for a car. customer service and were very friendly. I will gladly recommend this dealership to anyone I know looking for a car. More

We have come back to North Shore Honda for a numbe of years, and always make an appt to have Harold Wagner as our salesperson, he is personable, efficient and makes the car buying experience painless an years, and always make an appt to have Harold Wagner as our salesperson, he is personable, efficient and makes the car buying experience painless and in fact easy and a pleasure. We hope he will be around for our next purchase. More

this was third dealer i chose to look at and will never go back there again and hope nobody else does either. Nothing but negative energy from the staff. Gary was some what pleasant at first even though he go back there again and hope nobody else does either. Nothing but negative energy from the staff. Gary was some what pleasant at first even though he seemed like he just wanted to leave. Once we sat down to speak of cars i looked at there was no thought of slightly working price of car down. Once gary asked his boss everything went downhill from there, once again the dealer guy speaking down to you making you feel like you should not even be there tone and attitude. Also the two cars i looked at, one was crashed according to car fax and was slightly noticeable by motor knocking a bit and some interior paint peeling off. They had car listed at around 15600 meanwhile i previously checked online and same car at that dealer was 12999 at their dealer. I dont know if i did not look appropriate to them but obviously something was not right. There is no way i would pay 15600 for a fixer upper with 60k miles. 12500 maybe but that area was not even approached and was made to feel like i was not looking at the right car, i obviously know a lot more about cars since i work on them than these guys here looking to push people at high interest rate purchases. Lastly other car i looked at was even more money and let me not get started after i turned car on and heard nothing but mechanical problems with that motor. Just unbelievable place , cars were junk at high prices. I took my business elsewhere and now driving a great car at a phenomenal price so thanks for this horrible experience i guess or i would not of found the next dealer. More

Drove over 1 hr to get car priced fairly. When got there told them was paying cash. They said internet price was for financing and that they would lose $1000. Eventually they gave me internet price. Other i told them was paying cash. They said internet price was for financing and that they would lose $1000. Eventually they gave me internet price. Other important info is their "delivery" fee of $1200 add onto any advertised price. Other places charge $500 to $800. Hence why their internet prices are lower than most. Once you know these facts going in to this dealer the people who work their were nice and helpful. Not trying to rip you off. Typical trying to get you to do service contract which you should avoid. More