North Reading Subaru

Dwight O'Hara was the initial sales person I spoke to and dealt with when it came to buying my new Subaru Legacy Limited. He is very knowledgeable and patient. I made several visits to North Reading Su and dealt with when it came to buying my new Subaru Legacy Limited. He is very knowledgeable and patient. I made several visits to North Reading Subaru, before my final decision to purchase. Unfortunately, I had to wait for the 2014 models to come out. This is when my husband stepped in and conversed with Dan Hubbard… Dan was very helpful and patient… The financing person (Stephen Bova) was very thorough and detailed. Overall, the buying experience was a good experience, stress free, and I would recommend the dealership to my family/friends. More

We worked with Dwight and were very happy with our experience. We appreciated Dwight's low pressure, honest sales tactics. He let the car sell itself, and he was able to quickly determine the car that experience. We appreciated Dwight's low pressure, honest sales tactics. He let the car sell itself, and he was able to quickly determine the car that was the best fit for our lifestyle & price range. We felt like Dwight really bent over backwards for us, not only for keeping us within our budget (when we wanted a limited package & sunroof) but also coming in on his day off, Father's day no less, when we felt like we were ready to pull the trigger and purchase the car. He was ready for us whenever we came into the showroom, but never pushed us or made us feel uncomfortable in any way. It was a breath of fresh air from a car dealership. More

Greg and dave were great. Greg went over all the options and gave his honest opinion. He worked with me via email and text for a few days since I couldn't be on the phone at work. They even had a really nic and gave his honest opinion. He worked with me via email and text for a few days since I couldn't be on the phone at work. They even had a really nice kid that worked there drive the car up to where I live. They were all very accommodating and friendly. They didn't just try to sell the most expensive car. Awesome team and I would recommend them to anyone More

My experience in purchasing a Subaru here at North Reading was a breath of fresh air!; non pressured, friendly, accommodating, virtually painless and anxiety free and I absolutely love driving my new Reading was a breath of fresh air!; non pressured, friendly, accommodating, virtually painless and anxiety free and I absolutely love driving my new Subaru Outback! This North Reading Subaru dealership came highly recommended by my Pastor Fr. Mario of St Patrick's Parish in Stoneham (see his Subaru review 3/1/12) after he bought his Subaru so I knew for sure I would be in good hands all the way around. True to form, I give high marks and praise to Paul Staffier who took excellent care of me with his infinite patience and tolerance of my 2 days of deciding on the right features, the right price, the custom order of options, test driving 3 cars both Outback and Forester all over creation late into the evening and he provided all the comparative pricing with all of the variations I wanted so I could then 'sleep on it'. Paul knows his 'stuff' inside and out, gives you all the details for as long as you need him there and treats you like you are his one and only customer of the day. Paul is dedicated to his work and makes sure you have no regrets; he puts in long hours and even came in on his day off to accommodate my needs. He was ready to provide a loaner car for me if needed for a couple of days over the weekend while a small service part needed to be replaced but the service was so quick and efficient I was happily surprised to find my car ready to role off the lot from the showroom without any delay on day one of the pickup. So thank you Paul for making me believe again that car salesmen can be honest, caring and genuine!! A special thank you also to Steve in Financing for his efficiency and quelling my anxieties while helping me to decide to get a good car loan as I had just been laid off and needed a new car for starting school in the fall. And thank you to David, dealership manager, for making sure I had a memorable experience and was happy with all the aspects of the purchase. All of this positive and upbeat energy and professionalism still happened despite a sad occurrence for the staff at this dealership. My heartfelt sympathies go out to the crew and his personal family for the untimely young loss of Alan Melkonian, beloved owner of this Subaru dealership who sadly but quietly passed away the the week I was there and whose funeral was held at our church. Though I had not met him, I heard he was also well loved in Stoneham and was a great philanthropist for the town, the Stoneham Theatre, the Stoneham Zoo and St. Patrick's. May he rest in peace. Unknowingly and thanks to him, I feel I've inherited his 'family' who will back me up with years of great car.service to come. So for anyone considering a Subaru and wanting peace of mind with a hassle-free, professional and caring staff who love what they do and are good at it, drive straight down to Melkonian's North Reading Subaru. It's an experience worth remembering. Thanks again Paul! Cheryl Nahas Stoneham, MA More

Second time purchasing a subaru from North Reading. Very happy with service, friendliness and professionalism. The team was prompt and efficient with the sale, financing and preparation of plates and regist happy with service, friendliness and professionalism. The team was prompt and efficient with the sale, financing and preparation of plates and registry. A pleasure to do business with and they follow up on their word with excellent service as well. ty More

Car Wanted an imprezza sport with Kicker audio upgrade Car Wanted an imprezza sport with Kicker audio upgrade pkg(699. Retail ) Had a quote from Manchester off of consumer reports. It listed the pkg with i Car Wanted an imprezza sport with Kicker audio upgrade pkg(699. Retail ) Had a quote from Manchester off of consumer reports. It listed the pkg with included components 10" sub woofer, prem speaker upgrade and tweeter kit. The new salesman discussed the woofer location with my wife and I. We settled on a price equal to the quote I brought with me. I gave up $80 in paperwork costs and lifetime oil changes to do local business. Went to pick up the car on a thur.- NO WOOFER. Salesman said take the car and see how it sounds. We gave you exactly what was on the agreement. He had written speaker upgrade which I assumed included the woofer. Came back the next am as I woke early thinking about it. He said the mgr was off till mon and he'd talk to him and call me. No Call, I had to go back in the afternoon and the sales man Dwight said the mgr had to look into the costs and that I got $699 of retail product. The tweeter kit and speakers retail for $474. He was off on tue. and would call me on wed. No Call again!! Drove to the dealer again and went to the mgr. He said they never heard of the Kicker audio pkg and had not put a woofer in a car all year. I showed him the quote from Manchester which even listed the components. He said his cost for the sub woofer was $620 and was willing to split the cost. I refused and insisted they make good. He would call me on thur. No Call again. Drove back after work. He apologized for not calling. Still no decision now a week later. I wanted to speak with the GM directly but was not allowed. He had enough info. Called today and left a message that I got what I signed for and had taken delivery of the vehicle. Awful customer service- manager included. New salesman did not know his product. Bait and switch ??? Will never go back there for anything. I gave them a chance to correct this before I posted this review. More

I really enjoyed working with Fred. He made the process of buying a car pretty seamless. The only issue we ran into was that the service group ran about 5 hours later than expected with installing leather of buying a car pretty seamless. The only issue we ran into was that the service group ran about 5 hours later than expected with installing leather seats (after having several days to have done so). Afterward, he walked through everything with me and generally made a point of making the exchange a painless one. I'd recommend these guys if you're looking to buy a new Subaru. More

This dealership is honest, straight forward & more than enough accommandating. Paul & Steve explained thoroughly all that u needed 2 know about the Crosstrek, Warranty & Maintenance of the vehicle. Th than enough accommandating. Paul & Steve explained thoroughly all that u needed 2 know about the Crosstrek, Warranty & Maintenance of the vehicle. Thank You will be back More

We had a great experience in North Reading. We were selling our Imprezza and went to another dealership before we went to North Reading. The other dealership was curt and treated us like an inconvenie selling our Imprezza and went to another dealership before we went to North Reading. The other dealership was curt and treated us like an inconvenience rather than a customer. Dwight was great and made us feel a whole lot better. We also got a much better quote on our car too. Worth the trip for us even though the other dealership was closer. I highly recommend this place and will encourage my friends to check it out. More

Had a great experience buying our new Subaru Forester from North Reading Subaru. Fred was great - outstanding customer service. We found the whole process, from our test drive, through negotiation and from North Reading Subaru. Fred was great - outstanding customer service. We found the whole process, from our test drive, through negotiation and finally financing the vehicle was very low key. I would definitely recommend North Reading Subaru to my friends and family. More