North Reading Subaru

Great dealership in north reading!! Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with! I bought a 2016 forester and I'm thrilled with it!! Thanks Steve Worked with Steve Lanahan and he was very helpful, no pressure and fun to work with! I bought a 2016 forester and I'm thrilled with it!! Thanks Steve! More

Employee I dealt with a young man his name was Chris he was extremely rude to me over the phone .His language was nasty . I came in to look at vehicles will n I dealt with a young man his name was Chris he was extremely rude to me over the phone .His language was nasty . I came in to look at vehicles will not return . There are plenty of other dealerships More

Steve Bova great customer relations Steve Bova is very honest and genuine. Super knowledgeable, very calm and collective. Easy and trusting to talk and speak with. Thus goes a long way w Steve Bova is very honest and genuine. Super knowledgeable, very calm and collective. Easy and trusting to talk and speak with. Thus goes a long way when dealing with people in the automotive industry. Jim & Adnan-- More

Service Department I brought my 2010 Subaru Legacy for an oil change as I have always serviced it at the No. Reading Dealership in the past. The service department mana I brought my 2010 Subaru Legacy for an oil change as I have always serviced it at the No. Reading Dealership in the past. The service department manager said an oil change is $59.99. The previous service manager never charged me this price. This is outrageous and I won't be bringing my car back there now that Annette Cross is not the service manager. She was a pleasure to deal with in the past five years. I won't be buying a new Subaru there either as there is a Subaru Dealer in Plaistow near where I live. I am disappointed in this dealership since we loved it for the past five years. Since when is a regular oil change $59.99? He said they did other things but my invoice showed a write up for just an oil change. The service manager said that oil went up. What a joke! Goodbye No. Reading Subaru! More

Helpful, no pressure sales style A couple of weeks ago I worked with Dwight O'Hara on the purchase of a 2013 Subaru Legacy, and very much appreciated his no-pressure style. I feel li A couple of weeks ago I worked with Dwight O'Hara on the purchase of a 2013 Subaru Legacy, and very much appreciated his no-pressure style. I feel like a got a fair deal on a good car, and the dealership was attentive in facilitating all relevant details--right down to a lumbar support I inadvertently forgot to remove from my trade-in. I would definitely buy from them again. More

2011 Honda CR-V (Used Vehicle) - Excellent Value Salesman Dwight O'Hara was great to work with. Dwight was very personable and thorough throughout the process. I was looking for a reasonably-priced H Salesman Dwight O'Hara was great to work with. Dwight was very personable and thorough throughout the process. I was looking for a reasonably-priced Honda CR-V and I found it at North Reading Subaru. Friends and family say it looks like new! More

bought my new Subaru sti I came to this dealership for a new Sti salesman Dwight O'Hara came to help me get my car very patient guy got me a good deal on my car help me with e I came to this dealership for a new Sti salesman Dwight O'Hara came to help me get my car very patient guy got me a good deal on my car help me with everything very easygoing guy never pressure me answer all my questions clearly explain everything about the car love his service if I were to buy another Subaru I would definetly come back to Dwight O'Hara very nice gentlemen the whole staff was really great thanks u guys for getting me my new car More

Did not want to deal with problems after sale DO NOT TRUST THESE PEOPLE when buying a used car. They sold me a car with problems that cropped up almost immediately after driving off the lot. Tha DO NOT TRUST THESE PEOPLE when buying a used car. They sold me a car with problems that cropped up almost immediately after driving off the lot. That happens - but worse, when I called to discuss next steps, Dave said he would "learn more and get back to me the next day" - he never called and did not answer my messages nor the 4 messages that the dealership mechanic left for him. (The car had approx 40,000 miles and could not be driven off the dealership lot without repair - liability safety issues, the wiring harness needed to be replaced.) I traveled from Maine to buy this used car and trusted the reviews I'd read that North Reading Subaru had great customer service and integrity - ABSOLUTELY NOT. I called to discuss the problems and safety issues, but Dave did not want to deal with it. He was immediately on the defensive rather than trying to collaborate on next steps. Being as I am quite a distance away, Dave simply gave lip service - he specifically promised to call me back in the morning after he had "spoken with his service department" and the dealership mechanic (Jim) that did not want me to drive the car out of the dealership lot due to safety liability issues. The next day, Jim and I left a total of 6 messages for him with absolutely no reply. I am completely disappointed and frustrated with North Reading Subaru. Dave has simply stopped communicating and I am left with no choice but to file a complaint with the Better Business Bureau so that he will reply! I am looking into Massachusetts Consumer Affairs and Business regulations as well as the Lemon Law. North Reading Subaru did not have the integrity to work with me in figuring things out. They simply stonewalled me to avoid taking responsibility instead of collaborating to resolve the issue - whatever the correct path may have been. This will not be the only dissatisfied review that I write - I want to save others from having this experience with North Reading Subaru. AVOID THIS DEALERSHIP!! They will not take responsibility for problems and in fact, will treat you with disrespect. They have NO INTEGRITY. Dave is not interested in doing the right thing - or even finding out what the right thing might be! He has no ethics and is rude, Dave will say and do anything to avoid culpability instead of truly finding out what is going on. Side issue : car was sold to me with an open recall 11-014 Check before buying, especially from North Reading Subaru!! Even better - DON"T BUY from North Reading Subaru More

2015 Subaru Impreza I always take my car to North Reading Subaru for service and was impressed with their quality of work and professionalism. So when the lease on my cur I always take my car to North Reading Subaru for service and was impressed with their quality of work and professionalism. So when the lease on my current Subaru was expiring I asked if I could return it to them instead of the place I leased it from and they said "absolutely!". Rui Coelho was a pleasure to work with. There was no pressure or uncomfortable sales pitches to deal with. Rui walked me through each step of turning in my car and leasing a brand new one. While I was with Steve Bova signing the paperwork (he was very helpful and organized), Rui took the car to be inspected and put on the new plates. He went through all of the cars features and answered all of my questions. He even set up bluetooth and downloaded the contacts from my iphone for me. Rui and North Reading Subaru exceeded my expectations! Thank you for the great service! More

We found a great place to buy a Subaru! Buying a car at North Reading Subaru, with Dwight O'Hara guiding the process, was a pleasure. There was no pressure. Dwight was gracious and total Buying a car at North Reading Subaru, with Dwight O'Hara guiding the process, was a pleasure. There was no pressure. Dwight was gracious and totally transparent. When we asked him a question or solicited an opinion, he responded quickly in a very straightforward manner. He made the customer's decision making quick and easy. We were able to complete the transaction without a hassle. The dealership's backup was also first rate and efficient. Charles and Suzanne Kendrick More