North Point Volvo Cars - Service Center

Years of excellent service! My family has 3 Volvo's and we would never take them anywhere but North Point Volvo! Their service department is second to none and I have never seen My family has 3 Volvo's and we would never take them anywhere but North Point Volvo! Their service department is second to none and I have never seen a more honest, fairly priced, and enjoyable group of people in all my years of driving! Once you go there you will never go back to another Volvo dealer! More

WORST CUSTOMER SERVICE! I have owned Vovlos many years ago and was a big fan of this brand. I bought an XC90 from Northpoint a year ago and quickly learned that today's produ I have owned Vovlos many years ago and was a big fan of this brand. I bought an XC90 from Northpoint a year ago and quickly learned that today's product does not remote resemble the old Volvos in terms of workmanship, quality, and performance. After my first experience with Northpoint's service department, I was so disappointed in them that I immediately went straight to Nalley Lexus and traded my Volvo for a new Lexus. Obviously, this was not an ideal time to trade but I truly feel that I avoided several years of pain in heartache in dealing with a company that definitely does not care about their customers after the sale has been completed. More

Beware You decide. I won’t go back. Took car in for 30k service and couple of issues. Waited in town 7 hours for call that car was ready. Finally called them You decide. I won’t go back. Took car in for 30k service and couple of issues. Waited in town 7 hours for call that car was ready. Finally called them. They had done NOTHING. They were waiting for a call from Volvo regarding one issue, and simply didn’t go ahead and do anything else. They had no intention of doing anything, and left me waiting around assuming they were actually getting at least the oil change done. This apparently is their normal approach. Totally ridiculous and disrespectful. So beware when you take your car in. They may not actually get anything done, even something as basic as an oil change. More

Hunky-dory Worked out a satisfactory agreement after speaking at length with service manager; owner is satisfied with outcome reached. Quality communication goes Worked out a satisfactory agreement after speaking at length with service manager; owner is satisfied with outcome reached. Quality communication goes a long way toward reaching equitability. More

I Took my 2002 XC 70 to Northpoint Volvo twice to have my transmission analyzed. I had done prior research on the problem and found that there was somewhat of an epidemic problem with these transmissions my transmission analyzed. I had done prior research on the problem and found that there was somewhat of an epidemic problem with these transmissions which were subcontracted to a Japanese firm from Volvo. The 1st visit was to have a updated software download done as recommended by a few "gurus" on the internet. That did not solve the problem. I wanted to find out specifically what was causing the transmission to slip and shift erratically. I was told that it would need to be diagonsed and the cost would be $98.00. I had this done, but it was inconclusive. The technician said that there was an internal fault, but he could not specifically tell me what it was. This is about what I knew prior to paying the $98.00. He said that the transmission would need to be replaced at the charge would be in excess of $4000.00. I was less than happy about his recommendation. I did more research and found that Brannon Tranmissions in Loganville, Ga specialized in repairing the issues with these transmissions. I took the car to Brannons's where he replaced the valve body and a few other parts for $644.00. Now the transmission works perfectly. I asked for my $98.00 to be refunded and the dealership refused. Mr, Brannon test drove the car and told me exactly what the problem was and the cost to fix it-$644.00. It is apparent that Northpoint Volvo lacks qualified transmission techs. It is apparent that Northpoint Volvo is concerned only about their profitability and not their Volvo driving customers. More

I bought my car new from this dealer. The vehicle had the fuel pump recalled. The Parts manager told that it was regrettable that I had this problem but did nothing to assist. He stuck me with a $700 repair. fuel pump recalled. The Parts manager told that it was regrettable that I had this problem but did nothing to assist. He stuck me with a $700 repair. DO NOT go here! More

Tom Kingel made the purchase of my 2007 S80 V8 very easy, and I recommend him to friends since he is very knowledgeable about Volvos. Shelby and Adam are both make it very easy to get service done quickly, a and I recommend him to friends since he is very knowledgeable about Volvos. Shelby and Adam are both make it very easy to get service done quickly, and have even managed to get me in and out when I was pressed for time. All around one of the best dealerships around, including one of the best priced for repairs. More