North Point Volvo Cars - Service Center

I love service as this dealership. Easy to drop off and they communicate well regarding the car. Easy to drop off and they communicate well regarding the car. More

Always the best any time I come in with either of my XC60s or XC40 XC60s or XC40 More

My Service Advisor, Matt Price, is knowledgeable, professional and courteous. I trust him. I use the Northpoint Volvo service department in part because of him. professional and courteous. I trust him. I use the Northpoint Volvo service department in part because of him. More

The service center was well maintained, super friendly and eager to help. I got my vehicle back faster than expected. Joseph (my service representative) kept me informed throughout the process and was ple and eager to help. I got my vehicle back faster than expected. Joseph (my service representative) kept me informed throughout the process and was pleasant to talk to. I highly recommend using this service center for all your Volvo repair needs. More

Stay Away. Service department is inept, management is apathetic. You are a number with Northpoint, dont expect anything more. Service department was anemic, Service department is inept, management is apathetic. You are a number with Northpoint, dont expect anything more. Service department was anemic, created isues that didnt exist when the car went in. Awful, Awful, Awful. Do not recommend More

Have gotten my Volvo serviced here on a few occasions. Dealership seems to be under new ownership now and not impressed with the direction it's going overall. They've added a new 3% surcharge for cred Dealership seems to be under new ownership now and not impressed with the direction it's going overall. They've added a new 3% surcharge for credit cards, which just feels 'cheap' for a premium brand. It was disclosed before I swiped my credit card, but not before I made my appointment, discussed repair options & pricing, etc. Too late to matter. The service (new tires this time) was estimated to take < 2 hours and I was there for over 3. No other issues or fixes and I had an appointment, so going over by 50% of my time is pretty unacceptable. The waiting area for service is small with a few drinks but no snacks. I'd expect that from a more economy brand like Honda or Toyota, but premium brands should offer much more upscale waiting areas and an assortment of basic snacks. I really don't think it's hard. I could have saved $200 to $300 for similar tires from a tire shop (i.e. not cheap knock-off brands), and next time that's what I'll do. I don't mind paying the premium price of a dealer service center for an actual premium service, but that isn't what this dealership seems to be offering. That said, I was able to get a price upfront for the tires and they had a few options available, and I do think the techs at this location do a good job. I'll still bring my car here for Volvo specific service, but will likely go elsewhere for generic things as I'm not convinced the premium price is worth it. More

The dealership is wonderful…it’s clean friendly customer service oriented. Rick is the most trustworthy knowledgeable salesperson. Joseph is an incredible service advisor! service oriented. Rick is the most trustworthy knowledgeable salesperson. Joseph is an incredible service advisor! More