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North Plainfield Nissan - Service Center

North Plainfield, NJ

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43 Reviews

43 Reviews of North Plainfield Nissan - Service Center

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July 05, 2019

Go Elsewhere and save yourself a headache If I could give 0 stars, I would. I visited this Nissan on 7/1/2019 in hopes of getting an oil change and a tire rotation. I have had issues with this More

by carguy70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Smith, Cesar Cordero-Rosa, Tete (TH) Tetens, Tony Kyne, Sam Asman
Jul 22, 2019 -

North Plainfield Nissan responded

John, this is very concerning so I looked into your vehicle history and noticed that you declined the tire rotation and balance. I don't see a charge for this service but would be happy to review the bill with you. Would you please call me at your convenience? Mike Ramos - Service Manager - 908-755-6400

June 04, 2019

Professional, friendly and caring I have been coming to No Plai field Nissan since 2006. They have proven that I am a valued customer. I truly happy with Sales Department and Service D More

by Newnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saheed Animasaun, James Smith
Jun 05, 2019 -

North Plainfield Nissan responded

Thank you so much for your review of North Plainfield Nissan! We love happy customers and I greatly appreciate your loyal business for the past 13 years. Thank you for your support and I look forward to working with you again soon.

May 18, 2019

Consistent Good customer service, nice to have coffee and. bagels as a courtesy while you wait, wi-fi, t.v,,, why would anyone leave? I depend on them to take ca More

by Tess H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
May 20, 2019 -

North Plainfield Nissan responded

Hi Tess - It's fantastic to hear that you can depend on the North Plainfield Nissan team to take excellent care of your vehicle! We are so glad that you enjoy your visits with us. Thank you for your repeat business!

May 15, 2019

Terrible service rep! Tide and dishonest service reps. I’m sure I overpaid for my car to be serviced and the rep salivated on the commission he got. More

by Ometa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny
May 30, 2019 -

North Plainfield Nissan responded

I strive to run my business on honesty and integrity so this is very concerning to read. I would appreciate the opportunity to learn more about your visit so I can take the appropriate actions. Would you please give me a call? Thank you, Mike Ramos - Service Manager - 908-755-6400

May 07, 2019

Excellent fast service. Car washed and vacuumed after service was performed. Very nice gesture. Paperwork was clear, prices were very fair. Representatives were friendly More

by Lou 22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Smith, Cesar Cordero-Rosa, Tete (TH) Tetens
May 07, 2019 -

North Plainfield Nissan responded

Thank you for trusting us with your vehicle, Lou! We are happy to hear that our team earned your five stars. Hope to see you next time at North Plainfield Nissan.

April 20, 2019

Efficient Service proved efficient, contact was informative. Coverages were a little vague. Prices for parts and labor seem a bit high. Advisor was pleasant and More

by Pjk2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luigi Vitale
Apr 22, 2019 -

North Plainfield Nissan responded

Thanks so much! It's great to hear about your service experience and we appreciate your feedback. We look forward to your next visit with us!

February 07, 2019

They are big cons and I feel cheated I would give zero if I can. I went to lease a Nissan car cause I really wanted to have one and asked them to give me good deal. We had good conversati More

by Vipra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Larry
Feb 21, 2019 -

North Plainfield Nissan responded

It's our priority to deliver honest and transparent service so this is very surprising to read. I'd like to get more details about your experience so I can help. Would you please give me a call? Thank you, Sam Asman - General Manager - 908-755-6400 x1330

January 23, 2019

used a genuine 25.00 coupon from doing a very long survey I took a very long survey from Nissan corp. for 25.00 cash to be used toward service. Coupon could be used with other Nissan coupons. Service writer w More

by cartirecar1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Antoine Smithy
Feb 06, 2019 -

North Plainfield Nissan responded

I am very sorry that your tire rotation was overlooked and that our team did not accept your coupon, this is extremely surprising for me to read. I definitely need to get more information about what transpired during your visit, would you please give me a call? Thank you, Mike Ramos - Service Manager - 908-755-6400

August 22, 2018

The worst service ever. I have to wait for over 4 hours for brakes and oil change. I had 15% off and they only discount $31 out $435 bill. I don’t know if they don’t know how More

by Patsy8718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Patrick manager and smithy Antoine advisor
Aug 24, 2018 -

North Plainfield Nissan responded

I'm sorry to hear about the mix up in percentage, if there is anything else i can do for you please contact me at 908-912-1333 to address the situation. Nathaly Calles Owner Loyalty Manager

Aug 24, 2018 -

Patsy8718 responded

Can I get my discount back to my credit card. And can I still get my free oil change like they told me when I got my car.

August 20, 2018

My wife and I were on our way to a wedding when our brake li ghts went out. These incredible folks helps get us squared away, when they could have easily turned us away because of they were closing soon. M More

by aperezbiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Arnold
Sep 19, 2018 -

North Plainfield Nissan responded

Hello, We know how stressful a situation like that can be - we were glad to help out! We are pleased to read that Mish was able to get you all squared up in a timely fashion so that you could make it to the wedding. Don't hesitate to reach out if you need anything else. We hope to see you again in the near future - safe travels!

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