North Penn VW - Service Center

Professional employees North Penn VW is a very good dealership in my opinion. Every person in every job role i have had contact with has treated me excellent. The people wo North Penn VW is a very good dealership in my opinion. Every person in every job role i have had contact with has treated me excellent. The people working here are experts . The employees seem happy and are in sync with each other. I had a stress free purchase of my VW Atlas. There were no tricks and no push to buy extras but they are available. I honestly have recommended this dealership to friends and family. I have purchased parts and the same positive results resulted. I lost my registration card and it was replaced gratis as a courtesy. Last week the body shop replaced my windshield and provided a rental from the in house car rental. Every bodyshop/rental interaction was easy as well. I have worked at car dealership and bodyshops and had my own business for years and this is a quality business. Thank you Mike Kelly More

Super friendly staff Have been taking my car there for years. Only ever had 1 small issue and was quickly looked into and resolved quickly. Like that my car gets washed be Have been taking my car there for years. Only ever had 1 small issue and was quickly looked into and resolved quickly. Like that my car gets washed before I get it back. And when I pay for interior detailing the car is like brand new. More

The best customer service around the North Penn area I bought my car in 2014 and I bring it back for servicing at North Penn Imports. Their customer service reps are the best especially Erin. She is very I bought my car in 2014 and I bring it back for servicing at North Penn Imports. Their customer service reps are the best especially Erin. She is very knowledgeable & friendly. She helps answering questions on the phone & in person. I don’t mind waiting for my car because they always keep me updated on what’s going on with my car. I recommend North Penn Imports to any one I know that is searching for a car. They are the best. More

Tire alert came on Friday late Friday afternoon, I called our salesman Tim Notorianni he told me bring car in 8 am Saturday am, I was there early and taken care of by p Friday late Friday afternoon, I called our salesman Tim Notorianni he told me bring car in 8 am Saturday am, I was there early and taken care of by plugging tire and checking the others great service this day without problems, of course I have tire protection!!! More

Better than expected service and value This group tries hard to do a good job and I don't feel overcharged when they are done, both in service and in sales. I have purchased vehicles here f This group tries hard to do a good job and I don't feel overcharged when they are done, both in service and in sales. I have purchased vehicles here for me, my wife, my daughter and for work. More

I'll be back Everyone was super friendly and helpful. I felt acknowledged. My questions actually got answers and I was advised without feeling pressured. This al Everyone was super friendly and helpful. I felt acknowledged. My questions actually got answers and I was advised without feeling pressured. This alone takes weight off my shoulders and makes experiences like this memorable. More

another outstanding performance I truly appreciate the professionalism of all the staff at North Penn. Ken Benton rocks! He is very knowledgable about VW and the history of my GTI. I truly appreciate the professionalism of all the staff at North Penn. Ken Benton rocks! He is very knowledgable about VW and the history of my GTI. He always goes above and beyond and helps make my service experience great and as stressless as possible. He not only goes over my problems but suggests little tips on things that I can do to keep costs down. 4-22-15 (this was a couple months ago) I had a major problem with coolant all over the ground and my car was inoperable. I called North Penn and spoke to Ken. I had my car towed to dealer that day and within a couple days the car had a new water pump and serpentine belt. Now it runs really well again and that is one less thing to stress over. Thank you Ken and Thank you North Penn for truly making car service professional and stressless. Also Great Thank you to North Penn mechanics! You show your passion for VW though your mastery of my GTI repairs...I appreciate it very much and you can take pride in your work. More

Replacement vehicle I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficie I had some issues with a Beetle TDI beginning Dec. 15. The customer service and especially the service was outstanding. I was so surprised how efficient and CARING the service personnel were through the process to getting a new replacement. They are great--I highly recommend them. I had bought a VW years ago from another dealer-NO comparison to my service at North Penn. You won't be sorry working with them if you want to purchase a VW More

Damage car during service dropped car off for an easy oil change. Get home and realize the whole bumper is cracked. Upon returning to the dealer the owner came out and told me dropped car off for an easy oil change. Get home and realize the whole bumper is cracked. Upon returning to the dealer the owner came out and told me that I must have hit something. When asked them for the security footage it was "temporarily down". No remorse. No sorry. Nothing. Just blame placed on me. Terrible experience. More

Just the best ! Walking into a Volkswagen dealership on a snowy evening is not my idea of the way to spend my free time, but when you walk into North Penn Volkswagen Walking into a Volkswagen dealership on a snowy evening is not my idea of the way to spend my free time, but when you walk into North Penn Volkswagen and you are welcomed by a gentleman such as Tim Notarianni, you cannot help but be pleased to be just where you are! I was dropping off my car for a routine service appointment on such an evening and, as always, I was greeted by the friendly service manager Bill Sampson. He was warm, knowledgeable and pleasent. He was not selling cars, nor were any other of the associates that I encountered that evening. These men were being human, kind, gracious. Tim Notarianni is the leader of these qualities. He was, as usual, filled with more knowledge about my upcoming service and concerned that everything was in good shape with my current 2012 Jetta. .North Penn doesn't need to sell cars because the staff at that dealership just makes you want to buy anything from them. I walked out that night with a brand new Volkswagon . I don't know why I bought a car. I certainly had not planned to do so, but once again, I have another wonderful car with the memories of a wonderful North Penn VW experience. I spoke to one of the employees of the dealership saying, " I don't particularly like a Volkswagens more than any other car in the world, " but I certainly like to work with North Penn and their staff, their financial management representative, Jason Hartman, a true professional and especially their sales representative, Tim. These kinds of people make buying anything, a pleasure. I would recommend them and I trust them. When I'm there, I feel important and I feel that my concerns are theirs . They make me realize that my safety and happiness is their most important job. What more can you ask in this day and age! More