North Penn VW - Service Center

Satisfied Good experience and timely. Really....25 words or more . Why? Now this drives me crazy. If you want these done by me....please allow me to decid Good experience and timely. Really....25 words or more . Why? Now this drives me crazy. If you want these done by me....please allow me to decide the length of what I am willing to do and say. The alternative choice for you as a company..... let the customer decide or not ....take a chance I just might pass on the survey altogether . I might rethink my corporate policy. if I were you More

efficient Service area personnel polite and efficient, informed of recall maintenance due and were able to add to oil change which was my reason for service. Service area personnel polite and efficient, informed of recall maintenance due and were able to add to oil change which was my reason for service. More

It was ok. I took my car in for an oil change, which took quite some tine to get an appointment; over 3 weeks. As long as the car was there, they did the 40,000 I took my car in for an oil change, which took quite some tine to get an appointment; over 3 weeks. As long as the car was there, they did the 40,000 mile check. I needed 3 tires, chi-ching. I just outright the car, a few months ago. Not sure why these things weren't taken care of then. I asked about the windshield that had a scratch , a very large one, and Derek's response more or less blew it off. That wasn't necessary. I also asked about some spots that has some paint issues, but that was overlooked until I got to the dealership and mentioned it. Once again, Tim Notiarani helped me out. He addressed every issue that hadn't been addressed while my car was in service. More

Excellent service at North Penn VW (165 Bethlehem Pike) Excellent service. Was reminded by e-mail of my appointment. Work was carried out very quickly and to a very high standard The staff made me feel a Excellent service. Was reminded by e-mail of my appointment. Work was carried out very quickly and to a very high standard The staff made me feel a valued customer More

Services my 2003 Passat ... since 2003 Erin and her team are superb. All work has been at a reasonable cost and any issues .. which are often minor ... are promptly addressed. I wouldn't h Erin and her team are superb. All work has been at a reasonable cost and any issues .. which are often minor ... are promptly addressed. I wouldn't have 130,000 miles on the car without NPVW. More

Magnificent Service Department I’ve always taken my Jetta to North Penn and have NEVER had an unfavorable experience. They are fast, thorough, and honest. My Jetta was purchased fro I’ve always taken my Jetta to North Penn and have NEVER had an unfavorable experience. They are fast, thorough, and honest. My Jetta was purchased from them and I’m so glad that choice was made almost 8 years ago. Some repairs required a longer than planned visit but North Penn arranged for rental car for me. If you’re a consumer wondering if you can trust this dealership. You Can. On a side note my son Has purchased 2 cars from them, still driving the 2nd purchased car from them, my sister had purchased 4 cars for different family members and I’m on my 2nd car from them. More

Relief visit Tracy was super helpful to help me and get me out in a short time. She is very professional and made my visit a good one. Tracy was super helpful to help me and get me out in a short time. She is very professional and made my visit a good one. More

The advice is clear and to the point, as always. Friendly, efficient, helpful, informative. No matter my questions or concerns, Erin always responds quickly, decisively, and responsibly. She helps m Friendly, efficient, helpful, informative. No matter my questions or concerns, Erin always responds quickly, decisively, and responsibly. She helps me secure the earliest possible service date and makes sure my transportation needs are met while my car is in service. More

Team Review The Service team was very clear on the repairs needed and communicated well with me. Really liked the live video walkthrough with the service tech The Service team was very clear on the repairs needed and communicated well with me. Really liked the live video walkthrough with the service tech More

North penn volkswagen has the best customer service Every time I bring my car in, they are so kind! I always feel that my car is in good hands and would never take it anywhere else. It’s easy to make an Every time I bring my car in, they are so kind! I always feel that my car is in good hands and would never take it anywhere else. It’s easy to make an appointment and they keep you informed and answers all of your questions. More