North Penn VW - Service Center

Efficient. I like that you contacted me through texts and send the video of my car's health. Tracy was great! The car loaner service was convenient and flexibl I like that you contacted me through texts and send the video of my car's health. Tracy was great! The car loaner service was convenient and flexible. More

Thorough, efficient. Usually great customer service I have used this service center multiple times and have usually been extremely satisfied. Unfortunately on one occasion I was extremely disappointed I have used this service center multiple times and have usually been extremely satisfied. Unfortunately on one occasion I was extremely disappointed to have my appointment cancelled due to running 15minutes behind arriving for my drop off appointment. Also, it can be particularly challenging to get in, as their appointment are usually booked out for a week or two. However, on my most recent visit, my faith in this location was restored as they were able to accommodate me on short notice after having been failed by another VW dealership service center. Of the three VW dealership I have used throughout the 14yrs of me owning a VW the North Penn service department has proven to be superior on all levels. Particularly in the area of customer service, effective communication and thorough technical ability. It is for these reasons that I highly recommend this location for it's well managed service department, knowledgeable service advisors, and friendly and efficient team members. More

Great customer service I didn’t have an appointment and went to the quick service area. They took the car immediately and drank coffee in the waiting area. I was on my way i I didn’t have an appointment and went to the quick service area. They took the car immediately and drank coffee in the waiting area. I was on my way in about an hour! More

Great Service on a 14 year old Touareg!!! Brought our car in for a recall, and a service technician took care of an unforeseen safety problem!! He made everything safe!! What a relief!! Brought our car in for a recall, and a service technician took care of an unforeseen safety problem!! He made everything safe!! What a relief!! More

Best Experience 2017 Golf in for routine service plus one minor issue, which was readily solved. Service advisors are friendly and listen and communicate well. Video 2017 Golf in for routine service plus one minor issue, which was readily solved. Service advisors are friendly and listen and communicate well. Video cam of vehicle work by the technician is a good technique for customer understanding. I come to this dealer because they are so much better than the dealer where I purchased the car. More

Honest Technical Excellence Once again, I have had a great experience at North Penn VW. I brought in my 2018 Tiguan for its 10k mile service and a PA inspection along with a coup Once again, I have had a great experience at North Penn VW. I brought in my 2018 Tiguan for its 10k mile service and a PA inspection along with a couple of recalls. They did exactly what was asked, quickly, and came in under the estimate. They continue to build my trust. When they tell me I do need to have some work done I will think back to all the times they said my car was fine and accept their recommendation without question. More

On time and thorough Provided complete electrical check before replacing battery. Checked tires and overall vehicle equipment. Cleaned inside of vehicle. Updated battery w Provided complete electrical check before replacing battery. Checked tires and overall vehicle equipment. Cleaned inside of vehicle. Updated battery warranty information and expiration of road service agreement. More

Trust I trust the staff at North Penn, They are professional and efficient. The are clear and straightforward in what they say, so there is no doubt of it I trust the staff at North Penn, They are professional and efficient. The are clear and straightforward in what they say, so there is no doubt of its truthfulness. The building is also clean and uncluttered. More

5 Stars I give a five star review for the customer service and work on the car. It’s a great team including the person who answers your call, the courtesy dri I give a five star review for the customer service and work on the car. It’s a great team including the person who answers your call, the courtesy driver, mechanic and customer service representatives. More

Always great service Never had a bad experience here, always treated promptly, fairly and honestly. Will keep coming as long as I own a VW! Keep up the good work, thanks. Never had a bad experience here, always treated promptly, fairly and honestly. Will keep coming as long as I own a VW! Keep up the good work, thanks. More