North Penn VW - Service Center

Express Service....not really Express I had an appointment with my normal salesman Tim because my Lease is ending soon. I also had to have my 30,000 mile maintenance done too. So I went I had an appointment with my normal salesman Tim because my Lease is ending soon. I also had to have my 30,000 mile maintenance done too. So I went over to service around 10am and set up my car for the "Express" service. The service guy said there were 3 cars ahead of mine. I told him that was since I was going to check the new Jetta with the salesman and get some pricing worked out. Well after about an hour I was done with sales. I figured that my car probably wasn't quite done so I waited in the lounge. Well almost 3 more hours later my car wad done. So much for EXPRESS. If I had known I would have had scheduled a regular appointment. On that note...I had called earlier in the week and I was told maintenance plans were only for Express and I couldn't schedule for regular service for that. So overall...I was pretty pissed I spent 4 hours of my day off waiting around the dealership. And in addition, the sales person didn't meet what I needed for a new lease price. More

Great Service.....As Usual! I had to make good decisions about my Passat, following the death of my husband. The conversations and input from both the customer service ladies and I had to make good decisions about my Passat, following the death of my husband. The conversations and input from both the customer service ladies and the service technicians enabled me to make a comfortable decision about keeping and maintaining my favorite car! More

Best dealer for service and purchasing cars They keep my car running like a champ. Prices are competitive. Service dept is clean and organized. Employees are friendly and accomadating. Will buy They keep my car running like a champ. Prices are competitive. Service dept is clean and organized. Employees are friendly and accomadating. Will buy my next car from them. More

Perfect dealership experience I was extremely pleased with my service! Employees were very friendly and my car was returned to me thoroughly complied and all cleaned up. I highly r I was extremely pleased with my service! Employees were very friendly and my car was returned to me thoroughly complied and all cleaned up. I highly recommend using North Penn!!! More

Friendly, very helpful and fast services I am very happy with the friendly services I got fro North Penn VW. Everything was smooth and everyone there are helpful and make my waiting time felt I am very happy with the friendly services I got fro North Penn VW. Everything was smooth and everyone there are helpful and make my waiting time felt like nothing. More

Top Service, very professional As a family, we've bought multiple cars at North Penn Volkswagen over the years. My first car was a brand new VW, since then we've but several Certifi As a family, we've bought multiple cars at North Penn Volkswagen over the years. My first car was a brand new VW, since then we've but several Certified used VW's. We always have the routine maintenance done and service work done at North Penn VW. The service Department is always very helpful with the entire process of drop off, explanation of work to be performed, what is recommended . They also help with shuttle service and loaner cars when applicable. I recommend North Penn Volkswagen from Sales to Service. More

Rear brakes & 2 rear tires replaced. I brought vehicle in for scheduled repairs which were completed correctly & work was done in a timely fashion. All other areas of service needed we're I brought vehicle in for scheduled repairs which were completed correctly & work was done in a timely fashion. All other areas of service needed we're brought to my attention as well. And all prices were correct as quoted. More

Happy each time The service people are friendly, and theyvtake the time to let you know what is going on with your car; what has to be replaced, and what to keep and The service people are friendly, and theyvtake the time to let you know what is going on with your car; what has to be replaced, and what to keep and eye on. More

Oil Change and Battery Replacement Friendly and professional staff and quick service. In addition, waiting lounge is cozy and very good with free water and coffee. And, I thank them for Friendly and professional staff and quick service. In addition, waiting lounge is cozy and very good with free water and coffee. And, I thank them for their after-service check-in text. More

The service department was very responsive. I had an emergency repair need. Drove to the dealership. They worked me into their schedule and had me back on the road in less than 2 hours. Aweso I had an emergency repair need. Drove to the dealership. They worked me into their schedule and had me back on the road in less than 2 hours. Awesome! More