North Penn VW - Service Center

Good service experience! Accurate, courteous service with excellent shuttle driver! I have been a customer of North Penn Imports since 1976. Over the years I have consistent Accurate, courteous service with excellent shuttle driver! I have been a customer of North Penn Imports since 1976. Over the years I have consistently received excellent, quality service from both Mazda and VW including the Collision Center. More

Wonderful person to work with! Tracy is intelligent, knowlagable and very pleasant to work with. Also all the rest of the service department were kind and accommodating. Very nice Tracy is intelligent, knowlagable and very pleasant to work with. Also all the rest of the service department were kind and accommodating. Very nice service department! More

good service Always good service at North Penn never had any issues. Would recommend them always! Very nice and personable. Car is always ready in time slated! Always good service at North Penn never had any issues. Would recommend them always! Very nice and personable. Car is always ready in time slated! More

Great experience I have consistently had a great experience with North Penn VW since I started servicing my car there about a year and a half ago. The service manager I have consistently had a great experience with North Penn VW since I started servicing my car there about a year and a half ago. The service managers are very friendly and helpful, the technicians are very thorough. Two thumbs up. More

Oil Change North Penn VW is a great place to go and have your car worked on! I went in for an oil change and they helped me learn about other issues that need to North Penn VW is a great place to go and have your car worked on! I went in for an oil change and they helped me learn about other issues that need to be addressed with my car, how important they were and what should be done about them. I am thankful they have a lot of patience for people like me who don’t know a whole lot about cars! Would highly recommend. More

North Penn Service We have been a customer of North Penn for years now. We continue to use North Penn because of the excellent customer service and care that we receive. We have been a customer of North Penn for years now. We continue to use North Penn because of the excellent customer service and care that we receive. I can not speak highly enough of the Management, Sales staff and Service department. More

Amazing Service Amazing service as always! So friendly and nice! Wouldn’t go any where else. Love beening apart of the north penn vw family. Thank you! Amazing service as always! So friendly and nice! Wouldn’t go any where else. Love beening apart of the north penn vw family. Thank you! More

Go Anywhere Else I purchased 2 cars from this place at the same time and one had a bunch of recalls on it which they should have fixed before selling. I also purchased I purchased 2 cars from this place at the same time and one had a bunch of recalls on it which they should have fixed before selling. I also purchased an EXTREMELY EXPENSIVE extended warranty from North Penn that seems to NOT cover anything. They had my car all day Friday and Saturday just to tell me it would cost me $125 just for them to figure it out. Also if I needed a car such as a LOANER they would have to RENT me one starting at $32 a day. What did you do with my car for those 2 days and why did I get charged when I picked it up? I highly recommend going elsewhere for your car purchases as well as service needs. More

Great Service I always receive great service when I bring my Passat back for service at North Penn. I will often choose to "wait" even when the service is going to I always receive great service when I bring my Passat back for service at North Penn. I will often choose to "wait" even when the service is going to take a while since the waiting area is clean, comfortable and they have great work stations that allow me to work remotely in peace. The staff is very professional, sets expectations accurately and explains the work in detail. I also receive video texts where the technician describes the work they performed. Love this place! More

Express Service....not really Express I had an appointment with my normal salesman Tim because my Lease is ending soon. I also had to have my 30,000 mile maintenance done too. So I went I had an appointment with my normal salesman Tim because my Lease is ending soon. I also had to have my 30,000 mile maintenance done too. So I went over to service around 10am and set up my car for the "Express" service. The service guy said there were 3 cars ahead of mine. I told him that was since I was going to check the new Jetta with the salesman and get some pricing worked out. Well after about an hour I was done with sales. I figured that my car probably wasn't quite done so I waited in the lounge. Well almost 3 more hours later my car wad done. So much for EXPRESS. If I had known I would have had scheduled a regular appointment. On that note...I had called earlier in the week and I was told maintenance plans were only for Express and I couldn't schedule for regular service for that. So overall...I was pretty pissed I spent 4 hours of my day off waiting around the dealership. And in addition, the sales person didn't meet what I needed for a new lease price. More