North Penn VW - Service Center

Express service Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in Arrived at 7am for express service oil change and tire rotation. Was promptly taken care of. Technician recommended an airfilter too. I was done in 45 minutes. When I reviewed my inspection papers, the back tires were notated as out of alignment based on their findings. I was never told of this and didn't notice it until I reviewed everything at home. I wish the technician or desk person mentioned it to me. It wasn't on the technicians recording either. If I knew, I would of had it done More

Good service bad rental policy Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by s Service department was fine. Everyone was helpful and informative. I had a poor experience with rental center. I was not informed of 26 hour rule by service or rental center, and was charged 2 day for having my vehicle for exactly 26 hours and only putting 8 miles on the rental. Additionally vw/mazda is one of the few dealers that make customers pay for rental car when my car had to be brought in for 2 recalls fixes. This was unfortuante, and a slap in the face when i was charged for 2 days. I was reimbursed only after multiple conversations with rentals staff and management. More

Everything Explained in Detail Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two i Everything was explained to me from what I was there for to how much it would cost and when I could expect it to be completed happened. Even the two items that were discovered during the inspection were explained with why, cost, and time. More

First time with VW Everything was explained to me before and after service, I was also updated via text on the status of my vehicle and any other issues seen by the tech Everything was explained to me before and after service, I was also updated via text on the status of my vehicle and any other issues seen by the tech. More

Our 2014 Beetle was rear ended and totaled The great people at the collision center were very helpful in getting the insured adjuster in and the vehicle appraised. All were very helpful as we n The great people at the collision center were very helpful in getting the insured adjuster in and the vehicle appraised. All were very helpful as we needed a rental car while getting our new car. Outstanding service! More

Great, informed and quality service. The individuals who assisted me were friendly and I was informed throughout the entire process on the scheduled maintenance and the suggested maintena The individuals who assisted me were friendly and I was informed throughout the entire process on the scheduled maintenance and the suggested maintenance. There was no pressure to purchase additional services. More

Oil change and ad blue service Erin Trotter is usually who I deal with. SHE IS AWESOME! She knows how to explain things to me so I understand what is going on. She isn't pushy. Erin Trotter is usually who I deal with. SHE IS AWESOME! She knows how to explain things to me so I understand what is going on. She isn't pushy. She is friendly and funny but always helpful. More

RETURN CUSTOMER MY EXPERIENCE AT NORTH PENN DEALER IS AT 5 STARS LEVEL AND BEST IN DELAWARE VALLEY. THEY SELL CARS AND SERVICE CARS WITH PRACTICALLY DOING PRACTICE T MY EXPERIENCE AT NORTH PENN DEALER IS AT 5 STARS LEVEL AND BEST IN DELAWARE VALLEY. THEY SELL CARS AND SERVICE CARS WITH PRACTICALLY DOING PRACTICE THAT IS ONLY REASON I AM RETURN CUSTOMER YEARS AFTER YEARS. THAT IS MOOR THAN WHAT I PAY FOR. I HOPE THEY SERVE AT BEST LEVEL FOR MANY YEARS IN THIS COMMUNITY. More

Routine Service/oil, state inspection, alignment, and recall Check in done with efficiency. Loaner promised over the phone when I made the appointment was not ready when I arrived at 7:30am so I had to walk over Check in done with efficiency. Loaner promised over the phone when I made the appointment was not ready when I arrived at 7:30am so I had to walk over to the collision center across the parking lot and then paid $9 for collision deductible coverage. The loaner was a brand new Bug and very nice. Video from tech was hard to hear due to noise in the shop. It's a nice idea to take the video but the tech needs to speak a bit louder. Car wash not done at the end of service because (I was told) they were too busy. I can only hope that the mechanical and electronic services I brought the car in for were completed and that they weren't too busy to complete all of them. You see, I don't really know what happens in the shop but have to trust that the dealership is honest. The niceties, like an easy loaner program and picking up a nice sparkling dark green convertible bug at the end of service, that were what brought me an hour's drive back to this dealership, were not there this time. More

Excellent Took care of my car in a timely manner. Service was great got my car back neat and clean just the way I left it. Took care of my car in a timely manner. Service was great got my car back neat and clean just the way I left it. More