North Penn VW - Service Center

Always a pleasure I have had service work done on my vehicle a few times at North Penn Imports each time I left very satisfied. Keep up the great work I have had service work done on my vehicle a few times at North Penn Imports each time I left very satisfied. Keep up the great work More

Quick, easy, helpful They were able to fit me in without an appointment. They got my car in right away and finished my service quickly. The service person was kind and hel They were able to fit me in without an appointment. They got my car in right away and finished my service quickly. The service person was kind and helpful. More

Long-time customer I’ve been coming to the VW service here for 12 years. I am convinced that is the reason my ‘07 Beetle is still running beautifully. They are honest, r I’ve been coming to the VW service here for 12 years. I am convinced that is the reason my ‘07 Beetle is still running beautifully. They are honest, reliable, and thorough. More

Super Friendly Staff and Quality Service North Penn VW did a fantastic job with my ‘18 Atlas. I feel confident in the quality of the work done and the pricing was fair. The service center w North Penn VW did a fantastic job with my ‘18 Atlas. I feel confident in the quality of the work done and the pricing was fair. The service center waiting room was a convenient place to work while I waited for my car and the staff was super helpful and friendly. More

Inspection on my GTI Ken was fantastic at taking the time to explain any and all issues with the inspection and the car was taken care of wonderfully. I always take comfo Ken was fantastic at taking the time to explain any and all issues with the inspection and the car was taken care of wonderfully. I always take comfort in knowing I’m getting great service More

Misunderstanding and misinformation Apparently received a email in error that had us come in for “Complimentary initial service” Service writer said no such service existed. Fortunatel Apparently received a email in error that had us come in for “Complimentary initial service” Service writer said no such service existed. Fortunately, dealership honored the email and did not charge. While in the shop, Technicians were supposed to fix squeaks and rattles-tried but failed. All still exist. Technician refused offer for me to ride along and point out problems. Service writer offered to fix when we return for a part recall. More

Great service I went in to have my air bag sensor replaced it did take some time as it was over the weekend and a part had to be ordered but i was given a loaner ve I went in to have my air bag sensor replaced it did take some time as it was over the weekend and a part had to be ordered but i was given a loaner vehicle and provided with great service. Returned to a washed car and problem fixed as well as a few recalls serviced while it was there. More

Far Superior Regardless of the dealership, I've previously had not the greatest experiences. When I visited North Penn VW for the second time, it was as near-perf Regardless of the dealership, I've previously had not the greatest experiences. When I visited North Penn VW for the second time, it was as near-perfect as the first time. Tracy helped me both times, and she's the type of person that you want representing your business, company and/or dealership. I'm not sure how anyone has that much pep and unending friendliness in the early morning, but she crushes customer service. Pro-level. More

Pleasant, efficient. North Penn VW is nice to do business with. I always felt like I got a fair and professional assessment of repairs needed to my 2000 VW Eurovan. My u North Penn VW is nice to do business with. I always felt like I got a fair and professional assessment of repairs needed to my 2000 VW Eurovan. My usual contact at the front desk is Erin Trotter who is knowledgeable about auto maintenance and repairs, and explains things well. The waiting room is comfortable with TV, newspaper, coffee and bottled water. More

Poor! But George was helpful Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. I will NEVER go back again! More