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1,738 Reviews of North Penn VW - Service Center
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July 11, 2019
Service was done on my tire in a timely manner I brought my car in because my tire was losing air; the problem was fixed within an hour and I was completed satisfied with the service. I brought my car in because my tire was losing air; the problem was fixed within an hour and I was completed satisfied with the service. More
by EPBLOUNT
Verified CustomerEmployees Worked With
I don't remember the employee's name
July 10, 2019
Check engine lite on My check engine lite on my dash was on. Took it in for service. Turns out there was a service bulletin and the work was done for free. My check engine lite on my dash was on. Took it in for service. Turns out there was a service bulletin and the work was done for free. More
by Hutchbike
Employees Worked With
Do not remember the service persons name
July 04, 2019
Slow - Expensive - Unfortunate My appointment was for 9 am, I arrived and checked in close to 8:50 am - at least 10 minutes early. I was there for an oil change and State inspectio My appointment was for 9 am, I arrived and checked in close to 8:50 am - at least 10 minutes early. I was there for an oil change and State inspection and my estimated cost was $176 per the young man that checked me in. Almost 3 HOURS LATER I checked out to a bill of $280+! New windshield wipers were required to pass the State Inspection and a new cabin air filter was recommended. The windshield wipers seems like a very sneaky way to up my cost - stating that they were smearing and wouldn’t pass inspection. What was I to do? You had me. Interesting that I had never noticed it. The cabin air filter was “suggested.” I asked for a look at my old one before replacing - at the tune of $50+. This information was never given to me - but I got the bill for it when I checked out. What was I to do? You had me again. And the folks working the phones and check ins could be heard from where I was waiting for 3 HOURS and they were very rude with their comments about customers that they had just gotten off the phone with. They all seemed to be more interested in the young lady whose last day was that day than taking care of their customers. Finally, 3 hours! Really! You knew that I was waiting for my vehicle when I checked in. I can understand an hour, or maybe 90 minutes - but 3 HOURS! I should send you MY BILL FOR MY TIME while I waited. You cost me way more money and time than necessary. I will not be returning and will make sure that I tell anyone that asks about my experience at North Penn VW. Very expensive. Very slow. Very unfortunate. More
by JEFF.THOMPSON1
Employees Worked With
I honestly don’t know any of their names.
July 03, 2019
Never a problem The service staff are great. I’m in about every 3 months for scheduled maintenance and it’s always quick and easy. My car is always ready when they s The service staff are great. I’m in about every 3 months for scheduled maintenance and it’s always quick and easy. My car is always ready when they say it will be. For a person with my schedule, that’s a big deal. More
by Walt420
Employees Worked With
Tracy Wilkie
July 02, 2019
Oil change I came in for a appointment to get my oil changed. I didn't have any problems. The service department, as always, was professional and helpful. I came in for a appointment to get my oil changed. I didn't have any problems. The service department, as always, was professional and helpful. More
by READABOOKADAY
Employees Worked With
Tracy Wilkie
July 02, 2019
Volkswagen inspection Ken is very pleasant to work with and always addresses any concerns we have as customers. My experience at North Penn Volkswagen has been very positiv Ken is very pleasant to work with and always addresses any concerns we have as customers. My experience at North Penn Volkswagen has been very positive from the sales to the service department. More
by KEVRANBOYCE
Employees Worked With
Ken Piccari
June 29, 2019
Great sales! Great service center! I live an hour away and had trouble finding a dealer I liked near me. I purchased a certified used VW from this dealer and it was the best buying expe I live an hour away and had trouble finding a dealer I liked near me. I purchased a certified used VW from this dealer and it was the best buying experience I ever had! Because of this, I came back for inspection and an oil change. The service dept exceeded my expectations! My advisor Ken kept me up to date on the status of my vehicle, while I waited . I was out of there so quickly! I'm so happy that the customer service at the service dept equals that of the buying experience! They even OFFERED to wash my car! Thanks again! More
by MGeissinger
June 28, 2019
Did not complete work I cannot support this dealership for any maintenance work. They completed the work and it required rework one week later. They said they can complet I cannot support this dealership for any maintenance work. They completed the work and it required rework one week later. They said they can complete the work and offer a 15% discount. Very disappointing!!! More
by Pat
Employees Worked With
Tracy Wilkie
June 27, 2019
Why I choose North Penn Volkswagen for all my service needs: Customer service at North Penn Volkswagen is wonderful. Whether on the telephone or in person, the first person I encounter when I contact them for se Customer service at North Penn Volkswagen is wonderful. Whether on the telephone or in person, the first person I encounter when I contact them for service is always pleasant, patient, helpful and polite. In the service area the attention to detail in caring for my car is exemplary, and after my service is complete I always receive a thorough explanation of everything that was done. The cashier goes over my bill with me in detail before I pay, and I always leave North Penn VW with a car that is running better than it was when I took it in! More
by KATHYREDDING
June 27, 2019
Service Well they tried to sell me extra parts I did not need and I still think the problem is in the window switch that you already replaced less then 500 m Well they tried to sell me extra parts I did not need and I still think the problem is in the window switch that you already replaced less then 500 miles ago..and the window still don't work right..and this time it cost me 650 dollars..so I'm not very happy More
by vipercaos
Employees Worked With
Tracy Wilkie
