North Park Volkswagen

Love North Park VW! !! Bob, Riki, and Andrea are awesome! Very helpful team! Excellent service. !! Bob, Riki, and Andrea are awesome! Very helpful team! Excellent service. More

Would give it a zero if it was possible. Worst service ever. Never have enough loaner cars in if the car isn’t even working. THE WORST Worst service ever. Never have enough loaner cars in if the car isn’t even working. THE WORST More

This dealer north park and all of there dealerships never have enough loaner cars if there going to keep your car longer than the day this will be the last auto I purchase with any northpark dealership becau have enough loaner cars if there going to keep your car longer than the day this will be the last auto I purchase with any northpark dealership because of this More

Chelley was outstanding with explaining every to us in detail about purchase/financing. Took her time setting up car and pairing my phone with it. She’s the best! I highly recommend you go to her. Thank y detail about purchase/financing. Took her time setting up car and pairing my phone with it. She’s the best! I highly recommend you go to her. Thank you Chelley for making this experience the best we’ve had when purchasing a vehicle! More

This dealership, and especially Deborah Galm, provided a great experience for us in our purchase of a preowned vehicle. Debbie helped us through the whole process, and has even followed up with us after the great experience for us in our purchase of a preowned vehicle. Debbie helped us through the whole process, and has even followed up with us after the purchase. Thanks so much, Debbie! More

Surprisingly good service. They actually didn't try to rip me off, which is a totally new experience for me when buying cars. Ask for Ramiro. They actually didn't try to rip me off, which is a totally new experience for me when buying cars. Ask for Ramiro. More

WARNING TO CONSUMERS (PARTICULARLY OF USED VEHICLES): This pertains to the purchase of Kia vehicles - in my case a 2012 Kia Sportage. There is a class action lawsuit that has been settled a VEHICLES): This pertains to the purchase of Kia vehicles - in my case a 2012 Kia Sportage. There is a class action lawsuit that has been settled against Kia engines due to a problem within their KSDS (“Knock Sensor Detection Software”). 95 days after the purchase of my Kia from North Park VW I was told my engine was done - had the “Product Improvement” known as PI2103 been done on the engine I would have been eligible for a new engine. This information was not available through any car history reports. I was never informed of this “product improvement.” Having purchased the vehicle from what I understood to be a reputable dealership I did not expect to have the hefty bill of $10,000 delivered to me just 95 days after purchase. As a Community College nursing student this is the cost of my entire education. While I realize neither North Park VW or Kia have a legal obligation to help me due to the settlement of this lawsuit, I feel it is important to inform future consumers that they are at risk of similar situations - particularly with the purchase of a used vehicle. I also believe this to be VITAL education for car salespeople. I have been in contact with multiple Northpark VW team members. I was not requesting a full refund, simply ANY help, such as partial assistance with new engine cost or installation or trade in value. While one team member showed some sympathy, it feels apparent they were simply placating me as I have been in touch for months with no resolution. Further education for used vehicle purchasers would be to IMMEDIATELY register your vehicle with the maker. This is something my salesperson failed to advise and could have saved me thousands. I have attempted to leave this review without too much emotion but I would like anyone from the North Park team who reads this to know this has been devastating to my life, I have since decided to pause my education and had to put off what should have been exciting life moments. I hope this serves as a reminder to people in sales that your paycheck comes at the costs of others when you live by deceitful rules. More

Worst Experience ever, no doubt buying a car is horrible, "First they make you"buy items the you don't need... like nitrogen for tires, etching and a pinstripe 🧐🧐400 dlls. Everybody is paying for that and "First they make you"buy items the you don't need... like nitrogen for tires, etching and a pinstripe 🧐🧐400 dlls. Everybody is paying for that and you dont need it. Then you agree to the number and when you get there to do the deal after waiting 3 weeks for the vehicle from the original date of arrival.... they hit you with 4000 dlls less on the trade in. Is ridiculous what they do. They excuse is " maket change" but whe had a deal and buyer's orde and my vehicle was in excellent condition.... just to make more money. Thank you Jerry Macias More

Julie in the service department, loaner car dept, is incredible! Her desire and effort to insure customer satisfaction goes beyond expectations. She strives to make every loaner vehicle match the cust incredible! Her desire and effort to insure customer satisfaction goes beyond expectations. She strives to make every loaner vehicle match the customer expectation. Thank you, Julie! Bill Smith More

We had the most amazing experience at North Park VW all thanks to our saleswoman, Riki Butler. After the original Atlas we had reserved faced delivery delays, she was able to find one that we liked even mo thanks to our saleswoman, Riki Butler. After the original Atlas we had reserved faced delivery delays, she was able to find one that we liked even more. Even though it was over $3,000 more than the original Atlas we were looking at due to additional features and a different engine, she worked to get us a great price and we drove it home that night. More