North Park Subaru at Dominion

Salesperson knew what we were looking for. Vehicle was waiting when we arrived. No back and forth with manager. Done in 2-1/2 hrs. waiting when we arrived. No back and forth with manager. Done in 2-1/2 hrs. More

I bought at North Park due to great service I heard of, & they do not disappoint! People were wonderful, service great, explained all, car cleaned, Excellent job! they do not disappoint! People were wonderful, service great, explained all, car cleaned, Excellent job! More

One of the major reasons I purchased my most recent Outback from North Park Subaru at Dominion is because of their incredible service department. Everything is aimed at keeping the customer apprised a Outback from North Park Subaru at Dominion is because of their incredible service department. Everything is aimed at keeping the customer apprised as to the work that's being done, via text and or voice. Superb professionalism and pleasant waiting area. And if you want to take a hike while waiting, Friedrich Wilderness Park is a short walk away! More

Best car buying experience ever. I never thought car buying could be so pleasant. Dave Diaz was amazing, always helpful and never pushy. I highly recommend this dealership. buying could be so pleasant. Dave Diaz was amazing, always helpful and never pushy. I highly recommend this dealership. More

Love my new 2021 Forestor Sport! Great car buying experience! Bert Rivas made the car buying experience so enjoyable. Very knowledgeable and professional! Thank you for going above and beyond... experience! Bert Rivas made the car buying experience so enjoyable. Very knowledgeable and professional! Thank you for going above and beyond... More

They treated me great especially the salesman that helped me out since the very beginning since I had to wait a couple weeks to get the car I wanted but Dave Diaz was awesome for helping me with everything I me out since the very beginning since I had to wait a couple weeks to get the car I wanted but Dave Diaz was awesome for helping me with everything I could've possibly needed. My best car buying experience yet! More

Excellent customer service, care & follow-through for vehicle owners. Recently had an engine crap out on 2015 Forester XT & they were supportive with corporate to replace the engine. These are folks th vehicle owners. Recently had an engine crap out on 2015 Forester XT & they were supportive with corporate to replace the engine. These are folks that care about your business & address challenges like pro's. More

Fast and Friendly Service Appointment made online and car was serviced for scheduled maintanence. Car was promised in stated time. Waiting area was clean, TVs, computers and Appointment made online and car was serviced for scheduled maintanence. Car was promised in stated time. Waiting area was clean, TVs, computers and refreshments provided. There were areas for childrens and pets. More

Great service Staff professional. They made us feel at home. Very friendly staff. As soon as we entered the dealership we were greeted by friendly host. Refreshment Staff professional. They made us feel at home. Very friendly staff. As soon as we entered the dealership we were greeted by friendly host. Refreshments were offered and available. More

This Service Dept. has been generally very good since we bought our Outback in early 2016. Recently (January 2020) they found some bad wheel bearings when my wife went in for routine service and told them bought our Outback in early 2016. Recently (January 2020) they found some bad wheel bearings when my wife went in for routine service and told them we had been "hearing a noise". We pretty well knew what the problem was but were testing them BECAUSE ... ... There was one episode in 2017 where they did not listen to my wife about a rattle in the muffler AFTER the car warmed up, then the service advisor told her there was no problem. (By the time they had gotten around to checking it, the muffler was cold.) I went back for round two, ran the car until it warmed up enough for the problem to show up, and made the Service Manager listen to it. He went back to his office, got on the computer, and, miraculously, found a tech bulletin about there being one batch of mufflers in the right time frame with a bad internal weld. The lesson is two-fold: 1. They sent the woman away with an easy, no-effort answer. 2. The Service Manager did not bother to keep up with his tech bulletins on Subarus. The other dealer in the north and west San Antonio areas (NOT the old North Park Subaru location) somewhat convenient to us is much worse about #1 above (see review elsewhere on this site), so we continue to use North Park Subaru at Dominion. BUT, the old phrase "Love 'em like a brother, watch 'em like a hawk" definitely applies at all times with dealership service departments.. More