North Park Lincoln

OUTSTANDING CUSTOMER SERVICE First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, dedicated and devoted to make sure that we were taken well care of. Most sales rep would disappear once they sold a car, but Gil didn't. He would answer and returned all my calls. Gil is very well organized and prepared. If I can give a 5 Star rating for Gil, I`ll choose 10+ for above and beyond! If we ever need another vehicle we will definitely be back to ask for Gil. More

Great Experience at North Park Lincoln Chris and Chad took time to explain every questions I had and walked me through the process effortlessly. The price for my new Lincoln MKZ was great c Chris and Chad took time to explain every questions I had and walked me through the process effortlessly. The price for my new Lincoln MKZ was great compared to all the other 6 dealerships I went to in 3 different cities in Texas. If you are interested in a Lincoln car, I surely recommend you speak to them. More

We were looking for a car in a specific price range to replace a car that my daughter had totalled. Working with Chris robinson he found several cars for us to look at and review. He even went to one of replace a car that my daughter had totalled. Working with Chris robinson he found several cars for us to look at and review. He even went to one of their other locations to bring a car across town for us to test drive. All of the cars that he showed me would have met my requirements. However, it was my daughters car and her money so she was very picky. After leaving North Park we went to another dealership that had a car we had looked at earlier to buy the car since that was the vehicle my daughter kept coming back to and comparing everything else to. Well that vehicle was sold so now my daughter was in tears. I called Chris back and told him to keep looking as w the other car fell through. He told me he had 1 more car to show me and That was the car we purchased. Price was right, very clean low mileage used car and my daughter loved it. One of the Best buying experiences I have ever had buying a car!! Thanks Chris!! More

I had my car, an impeccably maintained, low mileage, 1995 I had my car, an impeccably maintained, low mileage, 1995 Lincoln Mark VIII, serviced at North Park Lincoln on Nov 13, 2013. (MY car has always I had my car, an impeccably maintained, low mileage, 1995 Lincoln Mark VIII, serviced at North Park Lincoln on Nov 13, 2013. (MY car has always been serviced - superbly - by Lincoln but this was my first visit at this Dealership since I just recently moved to SA). After service the car was washed but apparently with my telescoping antenna out…When I got home I noticed the gross deformity of my antenna and contacted my Svc Advisor, Mr. Andrews. He texted me back and assured me it will be taken care of and an antenna will be ordered. Waited for weeks and periodically inquired with Mr. Andrews but was completely blown off. Finally sent a message to Mr. Sanders, the Svc Mgr. He took action immediately and I was scheduled for an antenna replacement. On the 18th of Dec when I met up with Mr. Andrews again, he apologized for “dropping the ball” and assured me a certified technician will be changing my antenna. When I picked up the car I rushed home and parked it. (I only drive the Lincoln on special occasions; we have two other cars). Few days later I sold the car to a good friend of mine and I left for an out of town trip. When I came back, I ran into my friend who marveled how good the car is but told me the antenna would not retract and the radio cannot be turned off! I sent a message to Mr. Andrews and Mr. Sanders to let them know what happened and asked if it was really a certified technician who did this to my car. Neither one of them even bothered to respond to my inquiry. Extremely disappointed with the substandard car/customer service. More

Purchased pre-owned 2011 Fusion. Car was shown on their web site with alloy wheels. When I went in to see it, the alloy wheels had been replaced with cheaper wheel covers, but price had not been reduced. web site with alloy wheels. When I went in to see it, the alloy wheels had been replaced with cheaper wheel covers, but price had not been reduced. I bought it anyway, but am not really pleased that it was not as advertised, or that the price was not reduced accordingly. Alloy wheels cost about $500. More

The salesman and sales manager were totally condecending and rude. They acted as if we couldn't afford the new MKS we were looking at and didn't want to bother with us. We were prepared to pay the cash di and rude. They acted as if we couldn't afford the new MKS we were looking at and didn't want to bother with us. We were prepared to pay the cash difference in full with our trade in. It took over an hour for them to even get around to giving us a price for the trade and then what they offered us was less than half of what the Kelly Blue Book guide showed was the average used car trade in value. While we were there waiting to have a car brought around for us to drive, the salesman told us we would need to wait while he talked to some people who had just driven in. We just got in our car and left. We are heading to Austin to buy. More

To whom It May Concern: I just To whom It May Concern: I just bought a used car from your IH35 location, now I love the car I bought from you and I spent 1 To whom It May Concern: I just bought a used car from your IH35 location, now I love the car I bought from you and I spent 10,000 dollars with you,now that may not be alot of money to you but it is to me. What I have a problem with is that when I was leaving your dealership I was handed my keys to my new purchase and was told 1 key will start your car and the other will not, I have since found out its going to cost me a 100 dollar bill to fix the problem which it has to be programed to start the car. I just wish that was told to me before I signed the papers because that would have made a difference. Honesty is the best policy I think!!!! Where's the pickel guys, should have made it right but didn't even offer that!! when I asked about why I wasn't told that, the comment was made I could have only gave you 1 key!!!! Anyway lesson learned!!!! Won't make that mistake again!!! More