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North Park Lexus at Dominion
San Antonio, TX
58 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 58 reviews
October 06, 2018
First Purchase at 72 years young! I made my first purchase without my husband. James Garza and Laura Kirby were excellent teachers who mentored me through the process with patience, kn I made my first purchase without my husband. James Garza and Laura Kirby were excellent teachers who mentored me through the process with patience, knowledge and kindness. I got a car 😊. The transaction educated me but I acquired two new trustworthy friends!!! I will ALWAYS return. More
by Grandmother, cheryl1947
Employees Worked With
Laura Kirby, James Garza
May 26, 2018
Outstanding Service. Great Experience “This dealership is outstanding. Their main goal is to take care of the customer and make sure the experience is unparalleled. M. James Garza is an “This dealership is outstanding. Their main goal is to take care of the customer and make sure the experience is unparalleled. M. James Garza is an outstanding professional and person. Took care of everything making for a great buying experience. Ms. Kirby on financing made wonders. Even found me a lower rate than my bank. I was literary out of there in less than one hour. An by the way, James took the car to my workplace to show it to me and drove it home after I purchased it. Look him out. He will take care of you”. More
by Jose
Employees Worked With
Laura Kirby, Finance Manager, James Garza
February 11, 2018
GO SEE FRANK JIANG FOR YOUR NEXT CAR!! WE WERE VERY PLEASED WITH THE EXCELLENT SERVICE WE RECEIVED WITH FRANK JIANG! WE FOUND A CAR, AND THEN CHANGED OUR MINDS ABOUT WHAT WE WANTED. FRANK J WE WERE VERY PLEASED WITH THE EXCELLENT SERVICE WE RECEIVED WITH FRANK JIANG! WE FOUND A CAR, AND THEN CHANGED OUR MINDS ABOUT WHAT WE WANTED. FRANK JIANG WAS VERY PATIENT WITH US AND HELPED US GET A GREAT DEAL ON OUR LEXUS RX350. THE USED CAR SALES MANAGER WAS VERY FRIENDLY AS WELL. I HAVE NEVER EXPERIENCED THIS OUTSTANDING SERVICE AT ANY OTHER DEALERSHIP!! GO SEE FRANK JIANG....EVEN IF IT IS NOT ON THEIR LOT, THEY WILL FIND YOU YOUR NEXT DREAM CAR AT A GREAT PRICE!! More
by LexusBae
Employees Worked With
FRANK JIANG
August 05, 2017
Poor Service Have purchased 5 Lexus vehicles in 15 years. Vehicle delivered to Lexus Dominion at 7:00 AM. Could not receive response from service advisor until 4:0 Have purchased 5 Lexus vehicles in 15 years. Vehicle delivered to Lexus Dominion at 7:00 AM. Could not receive response from service advisor until 4:00 PM. Be prepared to wait on them. More
by jtrimble
Employees Worked With
Richard Stagg
July 06, 2017
Rusty in sales is an asset to this company! I bought 3 cars from a gentleman named Rusty when he was at north park Toyota. To my surprise, when I was shopping for a vehicle for my elderly mother I bought 3 cars from a gentleman named Rusty when he was at north park Toyota. To my surprise, when I was shopping for a vehicle for my elderly mother, I found out rusty had moved over to north park Lexus. I bought an RX from him without ever setting foot into the dealership (I'm from Louisiana). Rusty's negotiated price was $2k less than all negotiated prices in Louisiana so I had the car shipped to me. Thanks Rusty! More
by Himynameis
Employees Worked With
Rusty Vaughn
May 29, 2017
Quick n easy Great place, great people, great service! Bought our last Lexus from their 'sister' location, and enjoyed it for many years- really sold on the Lexu Great place, great people, great service! Bought our last Lexus from their 'sister' location, and enjoyed it for many years- really sold on the Lexus brand. More
by danidb
Employees Worked With
Fernando Maldonado
May 26, 2017
Great service and buying experience! James Garza was extremely helpful, personable and knowledgeable during my buying experience! I highly recommend asking for him I you're interested in James Garza was extremely helpful, personable and knowledgeable during my buying experience! I highly recommend asking for him I you're interested in purchasing a vehicle at North Park Dominion. More
by JoeB165
Employees Worked With
Jamie Brennan, James Garza
May 19, 2017
Car buying experience This dealership is by far the best facility I have visited. Very friendly staff, great atmosphere and great prices on vehicles. Would like to give a s This dealership is by far the best facility I have visited. Very friendly staff, great atmosphere and great prices on vehicles. Would like to give a special thank you to my salesman Fernando Maldonado for sending me great information and answering any questions I had. I found exactly what I was looking for and I'll be sure to buy my next vehicle from North Park Lexus Dominion. More
by Armando 123
Employees Worked With
Fernando Maldonado
May 12, 2017
Not a good experience I do have some concerns that will prevent me from doing business with them and recommending them to friends and family. Salesman was going to have a I do have some concerns that will prevent me from doing business with them and recommending them to friends and family. Salesman was going to have a red Lexus transferred from the San Pedro location to dominion and said it was "secured" for my wife to look at the next day as she wanted to buy that one. Got a text at 8 pm the night before saying "sorry, it was sold." I'm sure dealership's position is that car is fair game with no deposit. I got that. But, I think it also speaks volumes to customer service and integrity. Dealer had another car we were interested in. Vehicle was listed as non-smoking. There was an obvious cigarette burn in the headliner and the car smelled like smoke. It's funny how companies that cater to more affluent consumers confuse free Starbucks and snacks as excellent customer service. Regardless, we ended up buying our car at Austin of Lexus and had a really good experience. Dr. Moore More
by Moore
Employees Worked With
Hagee
January 10, 2017
BEST SERVICE AND PRICES IN TOWN HAND DOWN!!!! Salesman James and Used car Sales Manager Tre met my every need and beyond. They really did have my back and made sure I was 100% satisfied when I lef Salesman James and Used car Sales Manager Tre met my every need and beyond. They really did have my back and made sure I was 100% satisfied when I left those doors. Highly recommend!!! -Isaac R More
by Isaac15
Employees Worked With
James , and Tre
